Service Desk Coordinator

Service Desk Coordinator

Role: Service Desk Coordinator

An excellent career opportunity for our client in a dynamic business established for 30-plus years, winning multiple awards for their design, installation, service & repair works.

The right individual should have a Can-Do attitude with the goal of forging a career path within the business with experience of working with engineers "not IT engineers"

Working with your busy and friendly office, you will be part of the team that ensures the service department runs in an efficient & effective manner.

Benefits: 28 Days Holiday, Pension, EAP, team lunch each month, free parking, EE discounts plus more

Main responsibilities: Service Desk Coordinator

Engaging and supporting the field engineering team to deliver the best service for our clients, constantly liaising with the engineers, clients to ensure all scheduled works are adhered to and completed within set SLA along with all related communication.

Responsibilities: Service Desk Coordinator

Manage your workload and prioritise daily duties efficiently

Reacting positively to any new service or equipment requirements

Creating and amending job cards

Administration duties

Handling supplier queries and finding resolutions

Purchase orders (adding to the database, adjusting stock levels accordingly, completing the process)

Working knowledge of Microsoft Office, Excel, Word, and PowerPoint