Customer Service Administrator

A thriving company are currently looking for a Customer Service Administrator. The Customer Service Administrator role involves coordinating repairs and services, liaising with subcontractors/users and ensuring that works are completed in a timely manner.

The ideal candidate will have previous experience within the repairs, maintenance and scheduling sector.

• Salary: Up to £30,000
• Office based

Customer Service Administrator responsibilities:

• Acting as first point of contact for customers, appropriately scheduling repairs/services
• Liaising with and sourcing contractors for works
• Monitoring stores activities, ensuring they are completed within agreed timescales
• Maintaining and processing job sheets
• Monitoring contractors' response times
• Monitoring spend, ensuring best value is achieved
• Monitoring and maintaining the in-house email inbox
• Issuing/raising purchase orders, processing invoices and providing required reports
• Answering calls and transferring to relevant departments
• Supporting the wider team with a range of administration duties

Customer Service Administrator required skills/competencies:

• Previous experience within the property sector desirable
• Strong attention to detail
• Proficient in Microsoft Word, Excel and Outlook

Apply today!