Project Coordinator

We are delighted to be partnering with a growing construction and energy business based in Teesside.We are currently searching for an experienced and highly organised Project Coordinator to manage all areas of administration for the delivery of domestic and commercial contracts.

In this role, you will be managing our pre-installation process, ensuring that multi-technology projects run smoothly from the point of sale through to handover. You will pair excellent customer communication with strong technical administration skills to ensure installations are efficient, compliant, and delivered to their award-winning 5-star standard.

Objectives of the Role

• Act as the primary point of contact for clients, ensuring exceptional customer service and one clear point of contact throughout their installation journey.
• Ensure compliance is maintained with quality management systems and company certifications (PAS2030 and MCS), alongside other industry accreditations like RECC and TrustMark.
• Streamline the journey of "Whole Home" projects (e.g., pairing heat pumps with solar and battery storage) from the new order stage to installation-ready.
• Meet internal and external KPI's and SLA's to effectively limit the lead time from customer order to final installation.
• Collaborate efficiently with the Operations Director to provide consistent status updates across all open projects.
• Partner with the Service Delivery Manager to ensure a smooth, fully prepared handover of projects for the installation phase.

Key Responsibilities

• Project Preparation
• Survey Coordination
• Design Review & Client Liaison
• Approvals & Compliance
• Procurement
• Documentation
• Variation Management
• Handover & Status Updates
• CRM Management

Skills, Experience and Qualifications

• 5+ years contract administration experience in construction or energy efficiency sectors.
• A strong understanding of renewable technologies (Air/Ground Source Heat Pumps, Solar PV, Battery Storage, MVHR) is highly advantageous.
• Familiarity with industry standards and portals (e.g., MCS, DNO applications, TrustMark) is preferred.
• Proven success working with all levels of management and direct consumers.
• Strong written and verbal communication skills, with a customer-first mindset.
• I.T literate with experience using software packages such as MS Office and CRM systems.
• Ability to thrive in a fast paced dynamic environment and manage multiple multi-technology projects simultaneously.
• Professional qualification-NVQ L3 Business Administration (preferred).