Customer Service Manager

Customer Service Manager - Order Fulfilment & Manufacturing Supply Chain

Lead customer order fulfilment in a make-to-order engineering manufacturing environment where delivery performance is critical.

Salary c (phone number removed) + Excellent Benefits

East Midlands

Commutable from Leicester, Coventry, Rugby, Northampton, Loughborough, South Derbyshire, South Staffordshire

The Role

An opportunity to lead a customer-facing supply chain function within a complex manufacturing environment supplying global customers with time-critical engineered products.

This is not a traditional customer service role. It sits at the centre of:

Manufacturing

Supply chain

Customer delivery performance

You will lead a team responsible for managing the full order lifecycle, ensuring customer commitments are met despite production constraints, supply challenges, and changing demand.

Key Responsibilities

Lead and develop a customer service / fulfilment team (5 reports)

Manage order flow from receipt through to delivery

Coordinate cross-functional activity across:

o Production

o Planning

o Procurement

Act as escalation point for delivery-critical issues

Drive customer satisfaction and service performance

Support SIOP / demand planning processes

Environment

Make-to-order manufacturing

Complex supply chains

Global customer base

Time-critical delivery expectations

Requirements

Experience in manufacturing or engineering environment

Strong understanding of supply chain / order fulfilment

ERP system experience

Proven leadership or team development capability

Ability to manage customer expectations in complex scenarios

Package

38,000 - 45,000

Development and progression opportunities

Pension + benefits

Ready to Apply?

If you're ready to take on this exciting, high-impact role, we'd love to hear from you!

Send us your CV today, quoting reference LX (phone number removed)