Customer Service Admin

Are you a people-focused professional who thrives in a fast-paced, customer service-led environment?

Do you love helping others, staying organised, and creating a calm experience even in stressful situations?

This is a fantastic opportunity to join the UK's leading moving firm as a Move Manager, supporting customers through one of life's biggest milestones - moving home.

You don't need removals experience; full training will be provided. What matters is your customer care, attention to detail, and ability to communicate with empathy and professionalism.

The Role

As a Move Manager, you'll be the single point of contact for customers throughout their move - ensuring everything runs smoothly from start to finish.

It's a dynamic and rewarding position where you'll use your communication and organisational skills to build trust, solve problems, and keep things moving efficiently.

Key Responsibilities

• Act as the main point of contact for customers throughout their moving journey
• Understand customer needs and deliver an outstanding experience
• Handle all administration accurately and within deadlines
• Process documentation in line with company and legal standards
• Identify opportunities to up-sell additional services and maximise revenue
• Resolve customer queries and issues with professionalism and empathy
• Maintain service excellence and achieve personal and team KPIs
• Collaborate closely with colleagues to ensure a seamless service

About You

• Minimum 12 months' experience in an administrative or customer service role (essential)
• Experience within a service-led industry such as hospitality, travel, logistics, or retail
• A natural communicator with excellent interpersonal skills
• Calm, empathetic, and solution-focused under pressure
• Highly organised with great attention to detail
• A proactive team player who enjoys working at pace

Why Join?

• Salary of £25,000
• Monday to Friday working week (37.5 hours)
• Full training provided - no removals experience needed
• Be part of a supportive, experienced team in a niche and growing industry
• Genuine career progression opportunities within the UK's leading moving firm

If you're passionate about customer service and ready to take on a fast-paced, people-first role, this is the perfect opportunity to start your career in the moving and relocation industry.

Apply today and take your first step into an exciting new chapter!