We are currently seeking an Administrator Receptionist for a Substance Misuse Service located in Accrington.
This will be a 5 month contract for an immediate start. The position will be 4 Days a Week from 09:00-17:00 on the selected days.
Duties:
- As first point of contact, greet and welcome clients and visitors in a professional and courteous manner.
- Register clients and schedule appointments using the designated system.
- Ensure administration, record-keeping, and communication within the project are maintained.
- Manage incoming calls and direct them to the appropriate staff or department promptly.
- Maintain and update client records and databases accurately and confidentially.
- Participate actively in staff meetings, training sessions, and other team activities as required.
- Assist clients with inquiries, appointment bookings, and any immediate needs they may have.
- Ensure the reception area is tidy, organised, and presents a welcoming atmosphere.
- Contribute to the improvement and upkeep of client areas, maintaining the client information displayed in the reception / waiting area is tidy, current and relevant.
- Adhere strictly to organisational policies, procedures, and confidentiality agreements.
- Take accurate meeting minutes during staff meetings and other relevant sessions.
- Encourage service user feedback.
- Provide basic advice and information on what the service offers.
A Basic DBS will be required.