Job Description
Application Support Consultant (ERP, Software Support, Customer Support) - Train into ERP & Logistics solutions with a long-term career path
An Application Support Consultant (ERP, Software Support, Customer Support) is required by an established ERP software provider, delivering market-leading ERP and logistics solutions. Their clients stay for the long term-and so do their staff. This is a genuine opportunity to build a career in application support within a stable, supportive environment.
To be successful in this Application Support Consultant role, you should have:
- A strong interest in IT or previous IT / application support experience
- Excellent communication skills and professional phone manner
- Good analytical and troubleshooting ability
- Familiarity with Microsoft Office products
- Basic understanding of PC / desktop architecture
This ERP software provider will invest in your development. You'll receive structured training across ERP systems, logistics workflows, infrastructure support processes, and customer operations-building you into a confident, well-rounded Application Support Consultant supporting real-world supply chain platforms used daily across the UK fuel distribution sector.
Day-to-day, you'll act as the first point of contact for customers using the ERP and logistics platform. You'll troubleshoot issues across invoicing, purchasing, stock, CRM, route planning and distribution modules while working closely with internal teams to resolve technical queries. You'll support over 800+ users remotely, manage user account administration, and deliver clear, structured problem resolution through phone, portal and remote support tools. It's a varied Application Support Consultant role where no two days are the same.
Role benefits include:
- Hybrid working (3 days office / 2 days remote)
- Structured ERP & logistics systems training
- Supportive, low-pressure team culture
- Exposure to infrastructure, software and customer operations
- Excellent long-term career stability (staff retention is outstanding)
- Monday-Friday only (no weekends)
- Casual dress environment
- Salary £22,000-£28,000
If you're looking for a structured entry into ERP support or your next step as an Application Support Consultant, this is a superb opportunity with a genuinely supportive ERP software provider where people build long careers.
