First Response - Family Help Worker

Contract Type: Permanent (Full time)

Working Hours: 37 hours per a week 8.30am-4:50pm (Monday to Friday). 1 hour lunch break.

Worker Type: Hybrid working (1 day in every 9 days to work from home)

Salary: Starting Salary is £32,597 (Level one) rising to £35,412 per annum (pro-rata for part-time)

Location:Loxley House, Station Street, Nottingham City, NG2 3NG

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

You will play a key part in ensuring children and families receive the right support at the right time. Working within the Family Help MASH (Multi Agency Safeguarding Hub), you will be the first point of contact for new information, concerns, and requests for support. Your work will help identify needs early, safeguard children, and connect families with the most appropriate services.

• Screening incoming contacts and referrals to understand the needs and circumstances of children and families.
• Assessing eligibility for Family Help, Adolescence and Early Help services by using the continuum of need for guidance.
• Identifying any safeguarding concerns and escalating appropriately.
• Recording information and decision making clearly, accurately, and in line with statutory and organisational requirements.
• Making timely referrals to internal teams and external partners to ensure coordinated support.
• Providing high quality signposting to community, voluntary, and universal services when formal intervention is not required.
• Working collaboratively with professionals across education, health, police, and social care to gather information and support effective decision making.
• Contributing to a responsive, child centred service that promotes early intervention and positive outcomes

• Experience working with children, young people, or families in a support, early help, or safeguarding context.
• Strong analytical skills and the ability to interpret information quickly and confidently.
• Excellent written and verbal communication, with the ability to record information clearly and professionally.
• Confidence working in a fast paced, multi agency environment.
• A calm, solution focused approach and the ability to make sound decisions under pressure.
• Knowledge of safeguarding principles and thresholds (training can be provided).
• A commitment to promoting the welfare and voice of children and families.
• Level 3 qualified or equivalent

-A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiriesplease contact Family Help Mash Manager, Kerry Reeves by email at

Closing Date: Sunday 12th April 2026.

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: week beginning 27th April 2026

If you have any technical issues when completing your application, please contact our Employee Service Centre

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