Customer Services Administrator

Customer Service Administrator

28,000 to 30,000 per annum, Permanent, Full-time 40 hours per week Monday to Friday, BS15 Kingswood Bristol, Pension, Bonus, Free Lunch, Parking and Holidays

A leading manufacturing business who are currently seeking a customer service administrator to join an expanding business. Established business of 40 years, offering stability and future progressive opportunities that will see you develop. Working within a team of 3, having close working relationships with further departments, this customer service administrator opportunity will see you :

• Deliver a consistently high standard of customer service across all channels, ensuring every interaction reflects professionalism and care.
• Handle customer enquiries, complaints, and requests via inbound and outbound calls and emails through the CRM, taking ownership to resolve issues efficiently at first contact whenever possible.
• Accurately process customer orders, returns, and maintain records through our ERP, ensuring data integrity across all systems.
• Pro actively identify and report compliance and operational issues to maintain service standards.
• Consistently achieve KPIs for FRT, FCR, and NPS, ensuring high-quality and efficient customer service."
• Collaborate effectively with colleagues and cross-functional teams to ensure seamless service delivery.
• Manage workload effectively, prioritising tasks to meet deadlines and service level agreements.
• Continuously develop product and service knowledge to provide accurate and informed support.
• Identify opportunities to improve processes, customer journeys, and service outcomes.

The successful customer service administrator will have a need to hold :

• Excellent communication skills
• being able to work as part of a team and have the ability to take ownership over your own work load
• Problem solving skills
• Have a 'can-do' attitude
• Customer services excellence focused
• Holding ERP and CRM systems user experience

This customer service administrator role would be the ideal role for someone who has worked as a customer services advisor, customer services representative or within a customer services focused role. Ideally, you would hold experience from within a manufacturing or supplier based environment within a similar customer focused role.

This is an exciting opportunity to join a team orientated business with continued drive to further grow. Working as a the customer service administrator, you will gain the opportunity to feel valued for your contributions to the business which will also bring you further rewards to you and your colleagues.

Benefits include :

• Fantastic salary of 28,000 to 30,000 per annum
• Full time working hours of 08:00am to 17:00pm Monday to Thursday, 08:00am to 16:30pm Friday
• Early Friday Finishes
• 1 hours break each day
• Free Lunch, daily
• Profit Share Bonus
• 23 days Holiday plus Bank Holidays
• On site Parking with free electric car charging
• No bank holidays, No weekends
• Modern office Environment

Apply for your immediate consideration or call for further information on (phone number removed) or (phone number removed).

You can also apply directly to (url removed)

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion.