Customer Experience Advisor

We are looking for a talented individual to join ourCustomerExperienceTeam on a temporary, full-time basis. Thecustomeris at the heart of everything we do. We aim to provide an excellentcustomerexperienceto our print and digital subscribers over different channels, dealing with high volumes of calls, emails, webchats and mail. The core of the role is to be an ambassador for our well-renowned and much-loved brands. Our team are experts in our titles, subscription offers and system management so that we can provide gold standardcustomerservice.

If you are quick to learn, enthusiastic and enjoy working incustomerfocused role as part of a team, then we'd love to hear from you.

Key Responsibilities

• Answering high volumes of calls, emails and webchat proficiently
• Being an ambassador for our brands and titles
• Operating a variety of systems and completing admin processes accurately
• Problem solving to resolve complexcustomerqueries
• Precise and prompt data entry
• Liaising with internal and external stakeholders to resolve issues
• Undertaking admin tasks relating to the sales process
• Working as part of a small team to assistcustomers and support each other

Key Measurables in the Role

• CustomerSatisfaction (internal & external)
• Call statistics on volume of inbound / outbound telephone calls
• Revenues and Subscriptions Volumes
• Quality Assurance

Requirements

Core Skills:

• Communication
• Customer Service Support
• Data Management
• Professionalism
• Stakeholder Relationship Management
• Learning & Professional development - learning new systems and understand complex business processes

To apply for this role, please follow our online application process and submit a CV and cover letter. Closing date for applications: 9th April 2026 at 12:00 noon

DC Thomson offers an amazing opportunity to support and work across a variety of companies, in a range of diverse roles and areas of interest. Group Services support the entire DC Thomson Group and form a number of core business functions, which enable the smooth and effective running of our businesses.