Receptionist - Law Firm

Our client, a well-established law firm based in Hedge End, Hampshire is seeking a professional and friendly Legal Receptionist to join their team.

This client-facing role is responsible for providing an excellent first impression of the firm, delivering a high standard of service to clients both in person and via telephone or email, while supporting the smooth running of reception and administrative processes.

Key Responsibilities:

• Greet all clients in a warm, professional manner and ensure a positive client experience

• Answer incoming telephone calls promptly and direct enquiries appropriately

• Provide clear information regarding the firm's services, processes, and procedures

• Maintain a professional and welcoming reception environment at all times

• Ensure reception areas, meeting rooms, desks, and waiting areas are kept tidy and presentable

• Complete all reception-related administrative tasks to a high standard

• Receive and process client payments accurately

• Receive, check, and handle client documentation and identification in line with regulatory requirements

• Sort and distribute incoming post promptly

• Maintain strict confidentiality in all client matters

• Ensure adherence to internal compliance procedures and GDPR requirements

Requirements / Skills / Experience:

Essential:

• Professional and friendly approach with excellent customer service skills

• Strong communication and interpersonal skills

• Ability to multi-task, prioritise workloads, and remain organised in a busy environment

• Good IT literacy including Microsoft Outlook and Excel

Desirable:

• Previous experience in a professional services reception role

• Experience within a legal environment or law firm

• Familiarity with case management systems

Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.