Customer Support Representative - Technical Services

This is whereyour work makes a difference.

At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job-you will find purpose and pride.

As the Technical Customer Support Representative, you will provide after-sales customer service and remote technical support by handling interactions with our customers to resolve any issues they have with our devices within the UKIN region. You must have strong Troubleshooting skills.

You will be based onsite in our office in Whittle - Leicester.

What you will do

• Provide after-sales customer service and remote technical support to customers, ensuring high customer happiness.
• Answer customers' inquiries (via phone, fax, e-mail, IM, etc.) efficiently, accurately, and expertly.
• Formally detail customer complaints/service notifications and interactions per company guidelines.
• Accurately diagnose and troubleshoot customers' technical problems and provide responses regarding general questions, service products, spare part number identification, and pricing.
• Build a service order or customer concern if a remote solution cannot be offered.
• When vital, transfer complaints for investigation and resolution to the relevant people /departments.
• Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technical support to customers, technical service providers, and Baxter colleagues in Sales & Marketing, Customer Services, Product Services, and R&D/Engineering.
• Develop and maintain strong working relationships with distributors, customers, technical service providers, and Baxter colleagues in Sales & Marketing, Customer Services, Products Services, Field Services, and R&D/Engineering.

Education and experience

• Minimum of 2 years of customer service experience and experience with providing technical support and troubleshooting.
• Affinity with Information Technologies, including Windows operating environment, device connectivity, network design and supportability.
• Knowledge of one or more software programming languages would be a significant advantage.
• Excellent interpersonal skills on different levels.
• Customer-Focused management/planning approach.
• Ability to switch quickly between tasks and processes.
• Strong time management / planning skills.
• Ability to identify process improvement opportunities and raise it to the Supervisor.

What are some of the benefits of working at Baxter?

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review the Recruitment Fraud Notice.

Unit 5 The Whittle Estate Cambridge Road Whetstone Leicestershire LE8 6L United Kingdom