The BI Analyst will play a key role in supporting MPL Claims' operational and strategic decision-making through high-quality data analysis and reporting. This role will involve designing, producing, and maintaining business intelligence information and presentation via dashboards and reports to ensure business stakeholders and clients have access to accurate, timely, and actionable insights.
You will be responsible for gathering requirements from stakeholders, building BI solutions, and ensuring data integrity while supporting continuous improvement of reporting processes.
Key Responsibilities Data Analysis & Reporting
- Produce accurate and timely BI reports for internal stakeholders and external clients
- Develop and maintain dashboards and visualisations to track KPIs and SLAs
- Provide ad-hoc analysis to support business decisions and client reporting
Stakeholder Engagement
- Work with Operations, Finance, and Client relationship teams to understand BI requirements
- Translate business needs into technical reporting specifications
- Present insights in a clear, concise, and actionable manner
Process & Data Quality
- Ensure integrity and accuracy of data across all reporting systems
- Identify gaps in existing BI and recommend improvements
- Automate and streamline reporting processes where possible both internal and client facing
Compliance & Governance
- Ensure reporting aligns with client contracts, regulatory requirements, and MPL's internal standards
- Support data audits and provide evidence of performance where required
Skills & Experience Required
- Strong experience in BI/BI analysis, preferably in insurance, claims management, or financial services
- Strong proven skills in Power BI front-end: Build reports and dashboards, impactful visualisations, DAX, publish & share
- Knowledge and experience in Power BI back-end: Power query, data gateway, modelling, refresh, flows and service admin
- Advanced Excel skills (pivot tables, formulas, macros)
- SQL proficiency for querying and manipulating datasets
- Strong analytical and problem-solving skills with excellent attention to detail
- Ability to communicate complex data in a clear, business-focused way
- Previous experience producing client-facing insights is desirable
- Knowledge or experience of other BI tools advantageous e.g. Tableau, Qlik
- Knowledge of insurance/claims processes (advantageous but not essential)
- Commercial awareness with an ability to link BI to business performance
- Proactive, self-motivated, and results-driven
- Excellent communication and stakeholder management skills
- Strong organisational skills with the ability to prioritise and meet deadlines
- Team player with a collaborative mindset
What we offer
- Additional annual leave with service, plus additional paid day leave for your birthday.
- Wellbeing packaged including free PT sessions, private medical insurance & health cash back plan.
- Part-funded or fully-funded professional qualifications, with length of service.
- Free parking, pension, full time hours of 35 hours a week.