Job Description
Complaints Officer (Stage 2)
Location: South London
Contract: Temporary
Hours: 36 per week
Pay: 24 - 26 PAYE per hour
Working Pattern: Hybrid available
Social Housing Experience Required
Daniel Owen are proud to be representing a well-known client based in the South London area who are looking for a highly skilled Complaints Officer to join their team
Key Responsibilities:
Handle complaints in line with legislation and Ombudsman requirements.
Act as an objective investigator for Stage 2 complaints and formal enquiries.
Work with senior managers to prepare adjudications under statutory procedures.
Promote effective, transparent complaints handling across the company.
Deliver training and guidance to staff on complaints processes and legislation.
Use case management systems to monitor performance and identify trends.
Contribute to service improvement projects and share learning from complaints.
