Branch Supervisor - Soft Play Centre & Cafe
Job Overview
We are seeking a highly motivated and experienced Branch Manager to oversee the daily operations of our Funlord soft play and family entertainment centre.
The ideal candidate will demonstrate strong leadership skills, a customer-focused mindset, and the ability to efficiently manage and optimise operational processes in a fast-paced environment.
This is an exciting opportunity to lead a dynamic team, enhance customer experience, and drive operational excellence.
Key Responsibilities
• Lead, manage, and motivate the branch team to deliver outstanding customer service.
• Prepare staff rotas and manage daily workforce scheduling.
• Oversee recruitment processes including interviewing, onboarding, and training new staff.
• Manage daily operations including admissions, safety, soft play areas, and birthday parties.
• Handle customer enquiries and resolve complaints professionally.
• Coordinate birthday party bookings and ensure smooth execution (rooms, staff, timing, supplies).
• Monitor stock levels and prepare daily/weekly order lists.
• Ensure the venue is clean, safe, and compliant with health & safety regulations.
• Prepare reports on sales, expenses, customer feedback, and KPIs.
• Liaise with head office regarding marketing, staffing, and operational planning.
• Monitor team performance and support training and development.
• Maintain a positive and professional working environment aligned with Funlord values.
• Support CRM systems for customer tracking, memberships, and repeat visits.
• Collaborate with marketing/social media teams when required.
Requirements
• Ability to speak Turkish (preferred / advantageous)
• Proven experience in a managerial or supervisory role within hospitality, leisure, retail, café, or service industries.
• Strong leadership and team management skills.
• Experience with staff rota planning and workforce management.
• Excellent customer service and problem-solving skills.
• Strong organisational and multitasking abilities in a busy environment.
• Excellent communication skills (both verbal and written).
• Ability to analyse performance data and support decision-making.
• Positive, proactive, and solution-oriented mindset.
• Experience with CRM or booking systems (training can be provided).
• Basic knowledge of food hygiene and health & safety standards.
• Relevant qualifications in business, hospitality, or related fields are a plus.
Preferred / Advantageous
• Experience in soft play centres, entertainment venues, or children's activity environments.
• First Aid or Food Safety certification.
• Experience in café or food & beverage operations.
• Experience working in coffee chains (e.g. Starbucks, Costa, etc.).
• Barista skills or knowledge of coffee preparation.
What We Offer
• A fun, dynamic, and positive working environment.
• Career growth opportunities within a growing brand.
• Training and development support.