Immigration Advice Authority (IAA) Level 2 Casework Adviser

Immigration Advice Authority (IAA) Level 2 Casework Adviser

We are looking for a Level 2 IAA Level 2 Casework Adviser who believes in making a difference in the lives of vulnerable migrants by advocating for fairness and compassion in immigration processes.

Shropshire Supports Refugees (SSR) is a charity dedicated to supporting refugees and marginalised migrants who have come to live in Shropshire, Telford and Wrekin.

Our mission is to create a welcoming and inclusive community by offering practical help, resources and emotional support to those in need. With a staff team of twelve and seventy dedicated volunteers, we are committed to making a positive impact in the lives of those we serve.

As part of our workforce, you will work with marginalised adults and families, providing advice to guide them through complex immigration journeys with empathy and professionalism. Thus, you will play a critical role in helping people find hope and stability in the very challenging environment of being a migrant in the UK.

Job description:

Location: Shrewsbury and locations around Shropshire, Telford and

Wrekin Hours: 37.5 hrs per week

Reports to: co-CEO - Projects & Developments

Salary: £33,990 - 2 yr. fixed term contract

This salary is above the normal salary for this role because we want to attract a special person who can fully meet the job description below.

Main Responsibilities:

Providing comprehensive immigration advice: on various immigration matters, including visa applications, settlement, asylum claims, and appeals within IAA Level 2 guidelines.

Conduct or delegate initial and further consultations with clients to assess their immigration advice eligibility and specific needs.

Finding and managing caseload: by setting up a triaging and appointments system for proactively identifying refugees, asylum seekers and other migrants, including people here

under the Home Office Homes for Ukraine Scheme and related extension scheme, needing Level 1 or 2 immigration advice throughout Shropshire Telford and Wrekin.

This will include inviting people to our offices in Shrewsbury and to outreach sessions across Shropshire Telford and Wrekin and will require you to set and stay within meaningful

deadlines.

Maintain accurate records: by handling multiple cases efficiently and recording all client contacts, reflecting the advice given and outcome for each person.

Keep up-to-date with changes in immigration law: via professional training and standards and changes to those standards.

Supervise and train: our Level 1 adviser, other colleagues and relevant volunteers.

Collaborate: with colleagues, volunteers and representatives of partner organizations to ensure the immigration and other advice needs of clients are effectively met.

These responsibilities will require you to:

Maintain accurate and detailed records and case files, with due regard to data protection law and professional standards.

Build and maintain strong relationships with clients.

Advocate on behalf of clients by communication with appropriate agencies, by telephone, letter and email.

Attend training events relating to asylum and immigration.

Actively engage in seeking work and promoting good governance within SSR. Ensure that clients need for other services and referrals, including safeguarding, are effectively met by discussion with colleagues and

reporting to partner agencies.

Report all challenges outside of your remit or skills to the Deputy CEO. Undertake other tasks as required within our charity, to support its efficient operation.

Person Specification:

Essential:

IAA Level 2 accreditation - held for at least 12 months

Significant experience working as an Immigration Adviser or similar role

In-depth knowledge of IAA standards, UK immigration law, relevant related policies, and procedures

Exceptional and written and oral communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds

Empathy and compassion, particularly with SSR s cause

Strong, self-directed time management with the ability to manage multiple cases and work to strict deadlines.

Ability to work independently and manage a caseload effectively

Willingness to work collaboratively with colleagues, volunteers and partner organisations to ensure the safety and fair treatment of clients

Knowledge and understanding of the charity and voluntary sector

Excellent attention to detail and organisational skills

Proficiency in Google and Microsoft

Full driving licence

Desirable:

Fluency in at least one language other than English

Child and adult safeguarding training

Experience of Salesforce CRM

On successful recruitment we will require a DBS check and enrol you on our rolling mandatory training programme, which includes safeguarding, health and safety, and trauma informed practice.

Why join us?

28 days holiday plus bank holidays

Company pension

Make a difference by being part of a team of passionate professionals, committed to fairness, who collaborate to create a better future for marginalised migrants in the UK.

Use and develop your expertise and compassion to help to bring stability and hope to their lives.