Office & Operations Administrator

Franks Accountants is a modern, forward-thinking accountancy practice supporting ambitious business owners across Yorkshire and throughout the UK. Our clients rely on us not just for compliance, but for advice, clarity and growth support.

As the firm grows, so does the need for a strong operational backbone.

We are looking for an Office & Operations Administrator to work closely with our Office Manager and leadership team - helping keep the firm running smoothly, efficiently and professionally every single day.

This is not a basic admin role.

You will be a key part of the firm's growth, ensuring the right systems, communication and organisation are in place so our senior team can focus on strategy and client work.

The Purpose of the Role

To support the day-to-day operations of the firm, taking ownership of administrative processes and client coordination, while freeing up the Office Manager to focus on higher-level operational and strategic responsibilities.

You will be the organised, calm, "gets things done" person that keeps everything moving behind the scenes.

Key Responsibilities

Office & Client Administration

• Answering calls and managing client enquiries professionally
• Handling post, documents and digital correspondence
• Maintaining accurate client records and internal systems
• Coordinating client onboarding admin and documentation

Operations Support

• Supporting the Office Manager with internal processes and workflows
• Tracking tasks, deadlines and follow-ups across the team
• Assisting with internal compliance and document control
• Preparing documents, reports and internal communications

Meetings & Team Coordination

• Organising meetings, diaries and appointments
• Preparing meeting packs, agendas and notes
• Coordinating visitors to the Wetherby office
• Supporting internal team organisation and communication

General Office Management

• Ensuring the office runs efficiently and professionally
• Ordering supplies and maintaining an organised environment
• Supporting ad-hoc projects from senior management

The Type of Person We're Looking For

You're not just "an administrator". You're someone who:

Loves organisation and structure

Spots things that need doing before being asked

Takes pride in doing things properly

Stays calm when things are busy

Enjoys being the person others rely on

You'll work closely with our Office Manager - learning how the business runs while becoming a crucial part of the operational team.

Skills & Experience

Essential

• Previous experience in an office or administrative role
• Excellent organisational and time management skills
• Strong attention to detail
• Professional communication skills (phone, email, in person)
• Confident using Microsoft Office (Word, Excel, Outlook)
• Ability to manage multiple tasks and deadlines

Highly Desirable

• Experience in a professional services environment (accountancy, legal, finance, etc.)
• Experience supporting managers or leadership teams
• Familiarity with CRM or document management systems

Role Details

Job Title: Office & Operations Administrator

Location: Wetherby

Type: Full-time, Permanent

Hours: Monday-Friday, 9am-5pm (flexibility considered)

Salary: £28,000 to £30,000, dependent on experience

Benefits

• 31 days holiday including bank holidays
• Medical insurance
• Supportive, team-focused culture
• Opportunity to grow with a scaling firm
• Exposure to how a modern professional business operates