Engineer Scheduler

Service Coordinator

London - North West London
£30,000 £34,000 per annum Full-time Permanent 40 hours per week

We re looking for a proactive and organised Service Coordinator to join a fast-paced maintenance and engineering support team. This is a key role focused on keeping field engineers efficiently scheduled while ensuring clients receive a responsive and professional service.
Working closely with the Operations Lead, you ll play a central part in managing workloads, coordinating appointments, and keeping communication flowing between engineers, customers, and internal teams.

What you ll be doing:

• Handling incoming calls and monitoring shared inbox communications
• Logging service requests and allocating jobs through the internal system
• Planning and adjusting engineers schedules to maximise productivity
• Keeping diaries filled several days ahead to maintain workflow efficiency
• Booking appointments and confirming access with customers and site contacts
• Monitoring job progress throughout the day and providing updates where needed
• Liaising with engineers daily to confirm upcoming schedules
• Arranging materials and parts to support successful first-time completions
• Assisting with basic quotations and following up on outstanding approvals
• Completing standard compliance documentation when required
• Reviewing completed jobs and arranging any necessary return visits

About you: You ll be highly organised, confident communicating with a range of people, and comfortable working in a busy, ever-changing environment. Previous experience in scheduling, coordination, or a similar operational role would be a strong advantage.

Please call Alice to discuss the role in more detail.