Customer Services Administrator

We are currently looking for a Customer Services Administrator to join our team based in Cheadle, Staffordshire. You will join us on a full time basis on a 12 month fixed term contract , and will receive a competitive salary plus benefits.

Established in 1979, Tungate has grown to become one of the foremost companies in the UK within our market sector. Our dedication to excellence and customer satisfaction has propelled us to the forefront of the industry.

In return as our Customer Services Administrator, we can offer you a competitive salary along with:

• Contributory pension scheme
• Life cover
• 26 days holiday plus bank holidays
• Modern working environment
• Full Training given + opportunities for career progression

About the Customer Services Administrator role:

Are you an experienced, organised, and professional communicator? Tungate, a leading supplier of print and packaging products to all industries are seeking a talented individual to join our team as a Customer Services Administrator.

This role is a fixed-term contract position and will terminate after 12 months unless extended. It is to cover both maternity leave and the admin needs of implementing a new Management Information System at Tungate. It can be wide ranging role, both working at your desk and on your feet within our customer services office and its connected offices/warehouse.

Key responsibilities as our Customer Services Administrator:

• Providing exceptional customer service through effective communication channels
• Helping with implementation of a new system.
• Handling customer inquiries and resolving issues promptly and efficiently
• Managing customer accounts and ensuring accurate and up-to-date information
• Collaborating with internal teams to ensure seamless order processing and delivery
• Maintaining documentation and records related to customer interactions

Our ideal Customer Services Administrator will have:

• Previous experience in customer service or administrative roles
• Previous experience of implementing a new MIS advantageous but not essential
• Strong organizational skills and attention to detail
• Excellent communication skills, both written and verbal
• Ability to multitask and prioritize tasks effectively
• Proficiency in relevant computer applications (e.g., Microsoft Office suite and excel)

Closing Date: Friday 10th April 2026.

If you would like to join our team as our new Customer Services Administrator, then please click 'apply' today - don't miss out, we would love to hear from you!