Job Description
Are you a highly analytical individual with a passion for data-driven investigation? Do you excel at dissecting complex problems to find the root cause?
Join our leading medical device facility in Witney as a Complaints Investigator. This is a crucial, hands-on technical role centered on forensic investigation and data analysis of returned products. Please Note: This is strictly an investigation and quality control position, not a customer service role.
Location: Witney, Oxfordshire
Salary: £15.29 per hour
Shift Pattern: 4-on, 4-off (7 AM - 7 PM)
Core Responsibilities: The Technical Investigation
As a Complaints Investigator, you will play a key role in maintaining product quality and safety standards:
- Forensic Investigation: Conduct detailed, technical investigations on returned medical devices to accurately determine the root cause of product issues and failure modes.
- Advanced Data Analysis: Utilise sophisticated computer systems, particularly MS Excel, to rigorously analyse complaint data, spot emerging trends, and identify opportunities for proactive prevention.
- Quality Process Enhancement: Actively contribute to enhancing departmental procedures, documentation, and overall efficiency within quality control efforts.
- Global Insight Sharing: Collaborate and communicate investigation findings and key insights with our quality and engineering teams across the globe.
- Management Reporting: Accurately document and flag significant, recurring complaint trends to management for strategic follow-up and corrective action.
What You'll Need to Succeed
We are looking for candidates who possess a strong blend of analytical skill and methodological rigor:
- Analytical Aptitude: Proven ability to dissect complex information, follow detailed procedures, and determine the underlying root cause of issues.
- IT Proficiency: Strong practical skills in using standard computer packages, particularly Microsoft Word and Excel, for reporting and data manipulation.
- Meticulous Detail Focus: Excellent attention to detail is required for accurate investigation documentation and adherence to strict quality protocols.
- Effective Communication: Clear and professional communication skills for internal and global collaboration.
- Education: Minimum of a secondary education or equivalent (in Maths and English).
Benefits & Requirements
- Comprehensive Training: Full, extensive training is provided-prior medical device experience is not necessary.
- Excellent Facilities: Work in a clean, modern, and safe environment, featuring a newly expanded lab, subsidised canteen, and free on-site parking.
- Work/Life Balance: Benefit from the predictable 4-on, 4-off shift pattern.
- Eligibility: Must be eligible to work in the UK and successfully provide a 5-year referencing history for compliance purposes.
Ready to apply your analytical skills in a high-impact technical role?
Apply today or call Lottie on for more information.
