Job Description
Business Travel Operations Agent - Remote (UK) We are recruiting on behalf of a global travel business looking to grow their operations team with experienced Business Travel Consultants. This is a fully remote role, working within a modern, tech-led environment, supporting corporate clients who are booking travel through an online platform. This is a really interesting opportunity for someone who enjoys a mix of traditional business travel work alongside supporting clients in a more digital, self-booking environment.Business Travel Operations Agent - what will I be doing?
- Supporting corporate travellers who are booking via an online platform, stepping in to assist via phone, chat and email when needed
- Managing more complex or offline bookings using Sabre, including changes, reissues and problem solving
- Acting as a first point of contact for booking support, ensuring a smooth and efficient experience for clients
- Handling a variety of requests across different channels in a fast-paced, ticket-based environment
- Working closely with internal teams to support new client implementations and ongoing service delivery
- Maintaining accurate records and working within agreed service levels
Business Travel Operations Agent - what experience do I need?
- Previous experience within business travel (TMC environment), ideally 5+ years
- Strong working knowledge of Sabre is essential
- Comfortable managing a mix of calls, emails and live chat
- Confident handling complex itineraries, changes and problem solving
- Organised, able to prioritise workload and work independently in a remote setup
- Exposure to online booking tools or newer travel technology would be beneficial
Business Travel Operations Agent - What else do I need to know? Fully remote role based in the UK Excellent Salary Monday to Friday, 09:00 - 17:30 This can be a full time role or a Job share option could be considered if one Saturday and one Sunday could be worked each month 25 days holiday plus bank holidays Working as part of a global team supporting international clients
