IT Service Delivery Manager

IT Service Manager - Cheltenham, UK

• Up to £70,000 Depending on Experience
• Office in Cheltenham
• Active eDV required

ABOUT THE CLIENT

Our client is a well-established technology organisation delivering solutions into highly secure and mission-critical environments across the UK. They are known for investing in their people, fostering collaboration, and driving innovation in complex technical domains. Due to continued growth, they are looking to appoint an experienced IT Service Manager to support evolving service delivery requirements.

THE BENEFITS

• Flexible working options, including hybrid arrangements
• Private healthcare and cash health plan
• Holiday buy and sell scheme
• Performance-related bonus
• Ongoing training, development, and mentorship
• Clear career progression opportunities

THE IT SERVICE MANAGER ROLE:

As IT Service Manager, you will oversee the full service lifecycle, ensuring services are designed, transitioned, and operated effectively. You will work closely with technical teams and stakeholders to maintain service quality, resolve issues, and drive continuous improvement. This role requires strong stakeholder engagement and the ability to operate within complex, secure environments.

IT SERVICE MANAGER ESSENTIAL SKILLS:

• Proven experience in IT Service Management roles
• Strong understanding of ITIL principles and service lifecycle
• Ability to manage stakeholders and build trusted relationships
• Experience working in complex technical environments
• Strong problem solving and service improvement mindset
• Familiarity with tools such as Jira, Confluence, MS Teams, and SharePoint

TO BE CONSIDERED:

Please either apply through this advert or emailing me directly via . For further information please call me: . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS

IT Service Management, ITIL, Stakeholder Management, Service Delivery, Continuous Improvement, Jira, Confluence, NSD