Job Description
A leading tech consultancy in the UK seeks a Lead Functional Consultant to drive Microsoft Dynamics 365 Customer Service delivery. This hybrid role entails managing end-to-end implementations, mentoring junior consultants, and leading solution designs to enhance customer interactions across various channels. Candidates should showcase a strong understanding of Omnichannel solutions and have experience in settings up Voice capabilities, ensuring the delivery of quality service in a dynamic environment. Join us and make a significant impact in the tech space.