Product Owner - Customer - B2B

Motability Operations is seeking a Product Owner to become an integral part of our Agile development team for OEM & Dealers within the Customer-B2B value stream. In this role, you will be collaborating closely with our Commercial Operations, Customer Service & Technology divisions, as well as third party suppliers to ensure products meet our requirements and deliver maximum value to our customers and automotive partners.

The Product Owner is responsible for supporting the product lifecycle, acting as the bridge between stakeholders and your development squad. You'll translate product strategy into a prioritised, actionable backlog that maximises value and supports delivery against business KPIs.

You'll work cross functionally to enhance the end to end experience, managing services that allow our manufacturer, dealer and convertor partners to successfully deliver to our customers - driving continuous improvement aligned to insight and commercial outcomes.

You are a customer focused Product Owner (or similar) with a passion for delivering reliable, scalable services that support a wide network of partners. You enjoy solving problems and making things work better for people. You have experience bringing ideas to life, improving processes and working with different teams to deliver outcomes. You're confident working with both technical teams and business stakeholders -including colleagues, partners, and external organisations like car manufacturers and dealerships. You build strong, positive relationships and can pragmatically balance commercial needs with great customer outcomes.

You may have a technical background, but, if you don't, you're curious and open to learning. You're happy collaborating with technical teams to shape what needs to be built and ensure it delivers real value. You're organised, able to prioritise effectively, and take ownership of your work from start to finish. Above all, you're motivated by improving services that make a meaningful difference for customers and partners.

• Demonstrable track record as a Product Owner or in a similar role.
• Experience delivering digital customer products and interfaces
• Practical knowledge in Agile delivery environments
• Proven stakeholder relationship management
• Evidence of improving measurable customer outcomes

You'll be working closely with the Product Manager & your development squad consisting of cross functional colleagues from Engineering, Data, Scrum Masters, Business Analysts and your customers.

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers.

It allows us to have the flexibility to work remotely up to 2 days per week whilst also using the great office spaces we have available.

• Competitive reward package including an annual discretionary bonus
• 15% non contributory pension (9% non contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• Free fresh fruit and snacks in the office
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.

We want to sustain a culture that nurtures, where employees are free to flourish and they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.