Receptionist/Administrator

Permanent, Full Time (35 hours per week - Monday to Friday 9 a.m. to 5 p.m)

The Role

We are looking for an experienced and proactive Receptionist/Administrator for our head office in Woking to create a welcoming environment for visitors and staff and provide a high level of customer service to people making enquiries by telephone or email. You will be responsible for the smooth running of the switchboard, reception, meeting rooms/bookings, post, couriers, office supplies and kitchen facilities.

You will also be a member of a small but busy secretariat team providing administration and secretarial support to the Executive Assistant of the Senior Leadership Team and head office staff. Main administrative duties include inbox and diary management, meeting support including diarising, distributing papers, note-taking and following-up actions, assisting with ongoing work streams such as projects and vehicle administration, research, maintaining accurate records, databases and filing systems, and ensuring invoices and expenses are processed accurately and on time.

In this role you will be an ambassador for FotE and pivotal to the successful running of our head office.

About you

Our ideal candidate will:

• have at least two years' experience in a receptionist, secretarial or administration role working with senior managers, and a proven high standard of oral and written communication.
• be educated to A Level standard or equivalent.
• be confident, friendly and welcoming, an excellent communicator, and highly organised with the ability to prioritise tasks.
• be experienced at dealing with members of the public, professionals, suppliers, Board members and staff at all levels with tact and discretion.

If you would like to gain experience working for a charity or in the care sector or already have this experience and have a positive, flexible, and can-do attitude, we would love to hear from you!

About us

Friends of the Elderly is a not-for-profit charity dedicated to providing excellent care with a family feel, we have been supporting older people for over 100 years. We aspire to a society where all older people have the opportunity to live fulfilled lives. We do this by delivering services personalised to individual needs and integrated with local communities. The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty. Our values are that we will always:

• Promote wellbeing.
• Strive for excellence.
• Treat people with respect.
• Keep everyone safe.

Why work for us?

We are committed to investing in our teams and their wellbeing, which is why we offer a great list of employee benefits. These include:

• Group Pension Plan, with a 6% contribution from us.
• Learning, development, and progression.
• Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year.
• Retail discount schemes to make your salary go further.
• Access to loans at affordable rates, saving directly from salary and advance pay already earnt.
• Health cash plans for you and your family.
• Cycle to work scheme.
• Long service awards, that increase with length of service.
• Refer a friend to work for us and receive a £200 bonus.
• Free DBS checks.

To apply for the role

We currently do not provide sponsorship, but we welcome applications from those who have a right to work in the UK.

Don't delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Please refer to the job description upon submitting your application.

Safeguarding

Keeping everyone safe is one of the charity's core values, and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.

Criminal record checks

As our core services deal with vulnerable adults, successful applicants will undertake a basic DBS check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other's differences. A charity where everyone is equal but definitely not the same!

Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference.