After Sales / Workshop Manager - Mobility

MobilityCo is looking for an Aftersales / Workshop Manager - to join our Congleton Cheshire team.

You will be responsible for controlling the preparation, delivery ,and repair of mobility equipment including:

• Mobility scooters
• Powerchairs
• Wheelchairs
• Profiling Beds
• Riser Recliner Chairs
• Hoists
• Ramps
• Stairlifts

As our Aftersales Manager you will engage with your team to deliver consistent commercial results and provide exceptional customer care.

Managing Workshop Operations:

Managing customer repair requests.

Controlling new product assembly ,warranty repairs, return of goods and used stock preparation.

You will be responsible for agreeing deliveries with clients and booking delivery companies

Also addressing and resolving any after-sales issues or customer concerns, through timely client follow-ups and effective solutions.

Maintain high standards of health, safety, and operational performance.

Whilst your team grows, you will also on occasion be asked to assist with :

Unpack, Assemble ,Install, Service or Repair Mobility Equipment

Deliver and set up equipment in customers' homes

Diagnose faults and carry out repairs in head office or onsite

When required assist warehouse team with goods in and stock control

Ad hoc delivery / collection requests

Our clients are often old or vulnerable.

So when needed all the team (including the directors) get involved in the tasks above, to ensure they are not left inconvenienced.

What We're Looking For

Ideally an organised technical individual who has supervisory / management experience in a repair workshop environment

However, we will definitely consider an individual with good practical skills, who wants to move up to a management level.

Reasonable mechanical / electrical experience an advantage.

Willingness to occasionally stay overnight (fully expensed) if clients location is some distance away.

Good physical strength, as some of our products are heavy

Reliable, professional attitude

Strong attention to detail

Full UK driving licence

Basic IT skills

Full training will be provided.

What You Can Expect

Salary £41500 per year.

Monday to Friday working (8:30am - 5:00pm)

40 working hours per week

28 days holiday per year including bank holidays

Stable, long-term position -(Company was established in 1965)

Ongoing training and career development

Supportive team environment

Smoke Free Working Environment -No Smoking is allowed at any of our premises

Tools and Uniform provided

Free parking

Location

Based in Congleton Cheshire CW12 4TR

If you're looking for a practical management role with real purpose in a growing National Business, we look forward to hearing from you.