Customer Service Manager

Office Manager - Stonehouse, Stroud - Permanent opportunity - Monday to Friday 8.30am to 5pm - 28 days holiday, Pension and free parking - 35,000 to 40,000, depending on experience.

Our Client who are a people service driven, Training Provider based in Stonehouse are recruiting for an experienced customer focused Office Manager to join their team on a permanent basis. Our clients works with corporate and independent companies both in the UK and Internationally.

This role is a key position in the management team and must maintain a clear synergy between the inward focus of administration and the outward focus of client satisfaction, and growth in the customer base. It will oversee internal operations of the administration processes required for the organisation of course delivery, including staff supervision and process improvements to ensure efficiency.

The successful Office Manager will be responsible for:

• Motivating, training, and supervising an administrative team of co-ordinators
• Oversee order processing, customer service, and ensure internal procedures are followed
• Maintain CRM/ERP systems, process quotations, and handle order progression from enquiry to delivery
• Prepare and analyse performance reports, opportunity reports and forecasting weekly/monthly figures for Directors
• Act as a main point of contact for client concerns or complex enquiries
• Identify and implement improvements to administration systems to increase productivity and efficiency

In order to be considered for this role:

• Proven management experience in a fast-paced administrative, or customer service role
• High proficiency in Microsoft Office, especially Excel, and CRM/ERP software
• Strong verbal and written communication for building client relationships and team leadership
• Excellent attention to detail and ability to prioritise tasks under pressure
• Highly analytical with critical thinking skills

You will be responsible for ensuring the efficient day-to-day operation of the administration processes and building, nurturing, and maintaining long-term partnerships with clients to ensure satisfaction whilst driving business growth. Acting as a bridge between the client and the company, they must deeply understand client needs and align them with the company's professional services.

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Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion.