Multimodal Import & Export Operator

Multimodal Import & Export Operator

An excellent opportunity has arisen to join a well-established and growing freight forwarding company specialising in AOG and time-critical aviation logistics, based at London Heathrow. We are looking for a Multimodal Import & Export Operator to become a key member of our operations team.

This is a hands-on and highly varied role, covering air, sea, road, on-board courier (hand-carry), and courier shipments, with full end-to-end operational responsibility. You will work in a fast-paced environment handling time-critical cargo, predominantly supporting the aviation industry, where attention to detail and exceptional customer service are essential.

The role is heavily AOG-driven and involves reacting to urgent aircraft-on-ground situations, often working to extremely tight deadlines to minimise aircraft downtime. You will be involved in every stage of the forwarding process, including collections, transport bookings, customs entries, documentation, and liaising with overseas agents and customers worldwide.

JOB OVERVIEW:

A fantastic opportunity has arisen to work at a successful and well-established freight forwarder currently experiencing significant growth. The business specialises in time-sensitive aviation cargo, where the highest levels of customer service are required on a 24/7 basis.

We strive to go above and beyond at every opportunity, demonstrating to our customers that we value their business and care about every shipment we organise. This aligns with our mission statement: to earn the lifetime loyalty of our customers by delivering excellence in personal, reliable, and efficient worldwide logistics.

In this varied role as a Multimodal Import & Export Operator you will liaise with suppliers, customers, and carriers to arrange door-to-door shipments, assist with customs processes, and ensure deliveries run smoothly and on time.

KEY RESPONSIBILITIES:

As Multimodal Import & Export Operator, your duties will include:

Coordinating worldwide multimodal import and export shipments (air, sea, road & courier), with a strong focus on AOG and urgent aviation consignments

Arranging UK collections and deliveries to meet strict schedules

Booking transport with airlines, shipping lines, hauliers, and overseas agents

Preparing and submitting UK import and export customs entries

Completing shipping documentation including AWBs, bills of lading, and delivery paperwork

Assisting with the handling and documentation of hazardous goods (DG)

Liaising closely with customers, suppliers, and overseas partners

Maintaining accurate shipment records within internal systems

Supporting senior colleagues with daily operational tasks

Providing a high level of customer service and supporting 24/7 aviation logistics though an on-call rota, ensuring rapid response to AOG situations

CANDIDATE REQUIREMENTS:

Strong interest in developing a career in logistics, freight forwarding, and import/export operations

Excellent communication and organisational skills

Ability to manage multiple shipments and deadlines in a fast-paced environment

High attention to detail and a willingness to learn new systems and procedures

Proactive, reliable, and a strong team player

Competent with Microsoft Office and general IT systems

Previous experience in any of the following roles is advantageous: Logistics Agent, Freight Coordinator, Import/Export Clerk, Customs Broker, Import/Export Agent.

BENEFITS:

20 days annual leave plus Bank Holidays

Performance-related bonus

Pension scheme

Private Medical Care (upon completion of probation)

Overtime opportunities once fully trained

Long-term career development within a growing business

SALARY: £30,000 to £38,000 per annum (depending on experience) + Additional payments for Weekday/Weekend cover + Xmas Bonus + Benefits

WORKING HOURS: Monday to Friday, 9am - 5:30pm + Weekend on-call rota (every 5-6 weeks) + Weekday on-call rota (1 night on call per week)

We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us your application has been unsuccessful.