ServiceNow ITSM Business Analyst

We are Systematix and we are currently looking for an ITSM Business Analyst for our client.

Our client is implementing ServiceNow as part of a global IT service transformation initiative, focused on standardizing ITSM processes across a complex enterprise environment.

• Gathering and documenting ITSM requirements across Incident, Problem, Change, and Request Management
• Translating business and operational needs into functional and technical specifications
• Supporting backlog creation, refinement, and prioritization
• Collaborating with ServiceNow developers and functional consultants on solution design
• Supporting testing activities, including test case development and UAT coordination
• Ensuring alignment between ITSM processes and ServiceNow best practices
• Facilitating stakeholder workshops and working sessions

Location: UK or Europe (Remote)
Duration: 6-month contract
Work hours: Full-time, aligned to regional business hours

• 6+ years of experience as a Business Analyst supporting ITSM initiatives
• Strong functional knowledge of ITIL-based ITSM processes
• Hands-on experience working with ServiceNow
• Strong analytical, documentation, and communication skills

We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.

If you are interested in finding out more, please contact us or submit your resume. If you know someone who meets these qualifications, please feel free to forward this opportunity.

Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry.

Systematix. Solutions Focused. People Driven.