Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing 24/7 access to our employee assistance programme Uncapped incentives to reward you for your contributions Starting salary above national minimum wage Access to hotel gym facilities A day in the life of Our Reception Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You'll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impact the success and reputation of our hotel. As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first-class guest experience. What do we need from you? Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service. Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently. Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently. Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow' So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
Apr 04, 2026
Full time
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing 24/7 access to our employee assistance programme Uncapped incentives to reward you for your contributions Starting salary above national minimum wage Access to hotel gym facilities A day in the life of Our Reception Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You'll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impact the success and reputation of our hotel. As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first-class guest experience. What do we need from you? Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service. Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently. Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently. Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow' So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
A premier hospitality group in Scotland is seeking an experienced Reception Manager to lead and inspire the front desk team. In this pivotal role, you will ensure guests receive exceptional service while driving revenue growth through effective management and upselling strategies. The ideal candidate will have strong supervisory experience and excellent communication skills. Working closely with the General Manager, you'll contribute to creating unforgettable guest experiences in breathtaking locations, supported by a company that values its team and offers fantastic perks.
Apr 04, 2026
Full time
A premier hospitality group in Scotland is seeking an experienced Reception Manager to lead and inspire the front desk team. In this pivotal role, you will ensure guests receive exceptional service while driving revenue growth through effective management and upselling strategies. The ideal candidate will have strong supervisory experience and excellent communication skills. Working closely with the General Manager, you'll contribute to creating unforgettable guest experiences in breathtaking locations, supported by a company that values its team and offers fantastic perks.
A luxury hotel in Scotland is looking for a confident and service-driven Guest Experience Supervisor. Join a dedicated team at Gleneagles and play a vital role in ensuring guests receive exceptional service. You will oversee check-in/check-out processes, manage reservations, and lead the front of house operations. Ideal candidates will have a strong background in customer service and a passion for creating memorable experiences. This role offers competitive pay, flexible hours, and a range of perks.
Apr 03, 2026
Full time
A luxury hotel in Scotland is looking for a confident and service-driven Guest Experience Supervisor. Join a dedicated team at Gleneagles and play a vital role in ensuring guests receive exceptional service. You will oversee check-in/check-out processes, manage reservations, and lead the front of house operations. Ideal candidates will have a strong background in customer service and a passion for creating memorable experiences. This role offers competitive pay, flexible hours, and a range of perks.
Join Crerar Hotels - Where Passion Meets Hospitality! Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests - and that starts with YOU! Whether you're an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District. As a Reception Manager at Crerar Hotels, you will play a pivotal role in providing exceptional service while driving revenue growth. Your primary focus will be to ensure every guest is welcomed warmly, creating a memorable experience by anticipating their needs. With supervisory experience and excellent communication skills, you'll manage the front desk, concierge, reservations, and revenue operations. You will lead and inspire your team to deliver outstanding service while building strong professional relationships with guests. A key part of your role will involve overseeing daily operations, compiling reports, and confidently upselling hotel amenities. Working closely with the General Manager, you'll contribute to increasing revenue through effective room management and sales strategies. A solid understanding of hotel software and reservation systems is essential for success in this hands on, dynamic role. Why Work with Us? At Crerar Hotels, we truly value our team, and that's why we offer: Wagestream - Get instant access to your earned wages when you need them. YuLife - Enjoy health and well being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments. Echo - Our brand new communications platform keeps you connected and engaged. Career Development - We invest in our people with fantastic training and progression opportunities. Employee recognition and reward scheme - celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days. Exclusive Discounts - Stay, dine, and relax at our beautiful hotels at special team rates. Work in Breathtaking Locations - From the Scottish Highlands to coastal escapes, our hotels are truly spectacular! Be Part of Something Special. Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Crerar Hotels!
Apr 03, 2026
Full time
Join Crerar Hotels - Where Passion Meets Hospitality! Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests - and that starts with YOU! Whether you're an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District. As a Reception Manager at Crerar Hotels, you will play a pivotal role in providing exceptional service while driving revenue growth. Your primary focus will be to ensure every guest is welcomed warmly, creating a memorable experience by anticipating their needs. With supervisory experience and excellent communication skills, you'll manage the front desk, concierge, reservations, and revenue operations. You will lead and inspire your team to deliver outstanding service while building strong professional relationships with guests. A key part of your role will involve overseeing daily operations, compiling reports, and confidently upselling hotel amenities. Working closely with the General Manager, you'll contribute to increasing revenue through effective room management and sales strategies. A solid understanding of hotel software and reservation systems is essential for success in this hands on, dynamic role. Why Work with Us? At Crerar Hotels, we truly value our team, and that's why we offer: Wagestream - Get instant access to your earned wages when you need them. YuLife - Enjoy health and well being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments. Echo - Our brand new communications platform keeps you connected and engaged. Career Development - We invest in our people with fantastic training and progression opportunities. Employee recognition and reward scheme - celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days. Exclusive Discounts - Stay, dine, and relax at our beautiful hotels at special team rates. Work in Breathtaking Locations - From the Scottish Highlands to coastal escapes, our hotels are truly spectacular! Be Part of Something Special. Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Crerar Hotels!
A leading Fitness Center in Winchester is seeking a Member Services Representative to provide exceptional customer service. The role includes greeting members, managing front desk activities, and ensuring a positive member experience. Successful candidates will have a passion for fitness, exceptional communication skills, and a customer service background. This part-time position offers flexible hours and competitive pay. Join a dynamic team dedicated to the Judgement Free Zone philosophy.
Apr 02, 2026
Full time
A leading Fitness Center in Winchester is seeking a Member Services Representative to provide exceptional customer service. The role includes greeting members, managing front desk activities, and ensuring a positive member experience. Successful candidates will have a passion for fitness, exceptional communication skills, and a customer service background. This part-time position offers flexible hours and competitive pay. Join a dynamic team dedicated to the Judgement Free Zone philosophy.
A global hospitality company in Canterbury seeks a Reception Guest Service Assistant responsible for ensuring a positive guest experience. The role includes greeting guests, managing check-in and check-out, handling inquiries, and ensuring smooth operations at the front desk. Candidates must possess excellent communication and organizational skills along with attention to detail. A passion for customer service and familiarity with hotel management systems are advantageous. You will gain access to industry-leading benefits as part of a supportive team.
Apr 02, 2026
Full time
A global hospitality company in Canterbury seeks a Reception Guest Service Assistant responsible for ensuring a positive guest experience. The role includes greeting guests, managing check-in and check-out, handling inquiries, and ensuring smooth operations at the front desk. Candidates must possess excellent communication and organizational skills along with attention to detail. A passion for customer service and familiarity with hotel management systems are advantageous. You will gain access to industry-leading benefits as part of a supportive team.
Career Choices Dewis Gyrfa Ltd
West Bromwich, West Midlands
A leading hospitality firm is seeking a Receptionist in West Bromwich to serve as the friendly face of the hotel. You will welcome guests, manage check-in/check-out procedures, and ensure rooms meet quality standards. The position offers career training and benefits such as discounts on accommodation and meals. This fixed-term contract expects 16 hours per week, with a pay rate of up to £12.56 hourly. Join us for a warm welcome and a rewarding experience in the hospitality industry.
Apr 01, 2026
Full time
A leading hospitality firm is seeking a Receptionist in West Bromwich to serve as the friendly face of the hotel. You will welcome guests, manage check-in/check-out procedures, and ensure rooms meet quality standards. The position offers career training and benefits such as discounts on accommodation and meals. This fixed-term contract expects 16 hours per week, with a pay rate of up to £12.56 hourly. Join us for a warm welcome and a rewarding experience in the hospitality industry.
Reception Manager Deputy General Manager Reception Manager Receptionist x4 Concierge x2 We are seeking a confident and experienced Reception Manager to lead our Front Office team and deliver an exceptional guest experience from arrival to departure. This position offers a salary of up to £30,000 per annum, working on a rota basis of any 5 days out of 7, with shifts typically being 7am - 3:30pm and 2:15pm - 10:45pm, although they must be flexible to meet the needs of the business. As Reception Manager, they will be responsible for overseeing the daily operations of the front desk, ensuring the highest standards of guest service are consistently delivered. It's a hands-on role based at the reception desk and they will lead, motivate, and develop the reception team and handle any issues with professionalism and efficiency. We are looking for an individual with previous experience in a similar role (possible a Head Receptionist looking for their first management role) within a hotel environment, strong leadership skills, and a passion for hospitality. The ideal candidate will be highly organised, customer-focused, and able to thrive in a fast-paced setting. They must have Opera experience. This role will also include Duty Manager shifts for the
Apr 01, 2026
Full time
Reception Manager Deputy General Manager Reception Manager Receptionist x4 Concierge x2 We are seeking a confident and experienced Reception Manager to lead our Front Office team and deliver an exceptional guest experience from arrival to departure. This position offers a salary of up to £30,000 per annum, working on a rota basis of any 5 days out of 7, with shifts typically being 7am - 3:30pm and 2:15pm - 10:45pm, although they must be flexible to meet the needs of the business. As Reception Manager, they will be responsible for overseeing the daily operations of the front desk, ensuring the highest standards of guest service are consistently delivered. It's a hands-on role based at the reception desk and they will lead, motivate, and develop the reception team and handle any issues with professionalism and efficiency. We are looking for an individual with previous experience in a similar role (possible a Head Receptionist looking for their first management role) within a hotel environment, strong leadership skills, and a passion for hospitality. The ideal candidate will be highly organised, customer-focused, and able to thrive in a fast-paced setting. They must have Opera experience. This role will also include Duty Manager shifts for the
A leading hospitality company is seeking a Front Desk Supervisor to join its team in Greater London. The role involves managing daily Front Office operations and creating exceptional experiences for guests. Candidates should have a passion for hospitality, excellent communication and leadership skills, and the ability to address guest inquiries effectively. This position offers growth opportunities and a range of employee benefits including competitive hourly pay, career development programs, and generous holiday allowances.
Apr 01, 2026
Full time
A leading hospitality company is seeking a Front Desk Supervisor to join its team in Greater London. The role involves managing daily Front Office operations and creating exceptional experiences for guests. Candidates should have a passion for hospitality, excellent communication and leadership skills, and the ability to address guest inquiries effectively. This position offers growth opportunities and a range of employee benefits including competitive hourly pay, career development programs, and generous holiday allowances.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Hourly Rate of £13.90 plus front office incentives. Smart uniform provided Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Modern and inclusive Team Member's areas As a Front Desk Supervisor you will assist in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. Key Responsibilities You will join the Front Office team, working in the Reception area of the hotel. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues. Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you! EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company Job: Guest Services, Operations, and Front Office Title: Front Desk Supervisor Location: null Requisition ID: HOT0CDHK EOE/AA/Disabled/Veterans
Apr 01, 2026
Full time
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Hourly Rate of £13.90 plus front office incentives. Smart uniform provided Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Modern and inclusive Team Member's areas As a Front Desk Supervisor you will assist in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. Key Responsibilities You will join the Front Office team, working in the Reception area of the hotel. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues. Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you! EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company Job: Guest Services, Operations, and Front Office Title: Front Desk Supervisor Location: null Requisition ID: HOT0CDHK EOE/AA/Disabled/Veterans
Role: Assistant Food & Beverage Manager Location: Bracknell Area, Berkshire Employer: Large 4 Hotel & Leisure Complex Salary / Rate of pay: £37,000 per year + Service Charge Platinum Recruitment is proud to represent one of Berkshire's most iconic and unique 4-star hotels. We are seeking a "hands-on" Assistant Food & Beverage Manager to lead from the front across their extensive operations, including a busy restaurant, popular bar, and a thriving conference and events wing. What's in it for you? Package Salary: £37,000.00 per year. Service Charge: Monthly tips averaging £150.00 per month . Live-In Accommodation: Potential on-site live-in available at £482.00 per month . This is all-inclusive of meals, utilities, laundry, and your own shower facilities. Health & Wellness: Free Hotel Leisure Club membership (worth £700 per year) and Employee Assistance Programme. Perks: Free on-site parking and a company sick pay scheme. Why choose our Client? This well-established, 200-bedroom hotel is renowned for its unique architecture and diverse F&B offering. Unlike corporate chains, this family-owned business fosters a close-knit, supportive environment. It is the perfect destination for a manager who prefers being on the floor and in the heart of the action rather than behind a desk. What's involved? As the Assistant F&B Manager, you will work closely with the F&B Manager to lead a large team across multiple outlets. This is a highly operational role requiring a "lead from the front" mentality. Key Duties: Operational Leadership: Provide hands-on supervision for the Restaurant, Bar, Room Service, and Conference & Banqueting. Team Development: Coach and mentor the team during live service to ensure 4-star standards are consistently met. Commercial Support: Assist with rota management, cost control, and stock monitoring. Guest Journey: Handle feedback professionally and encourage upselling activities to enhance the guest experience. Key Requirements: Experience: 3-5 years in a hotel F&B management or supervisory role. Management Style: This is not an office role; you will be expected to lead during peak service periods. Expertise: Working knowledge of food safety, health and hygiene. Flexibility: Comfort working a varied rota including evenings, weekends, and public holidays. If you are a confident leader with a passion for high-volume, high-quality hospitality, apply now! Click Apply Now and one of the team will be in touch to discuss this Assistant Food & Beverage Manager role in Berkshire. Consultant: Natasha Seadon Job Number: 935439 INDF&B Job Role: Assistant Food & Beverage Manager Location: Berkshire Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 01, 2026
Full time
Role: Assistant Food & Beverage Manager Location: Bracknell Area, Berkshire Employer: Large 4 Hotel & Leisure Complex Salary / Rate of pay: £37,000 per year + Service Charge Platinum Recruitment is proud to represent one of Berkshire's most iconic and unique 4-star hotels. We are seeking a "hands-on" Assistant Food & Beverage Manager to lead from the front across their extensive operations, including a busy restaurant, popular bar, and a thriving conference and events wing. What's in it for you? Package Salary: £37,000.00 per year. Service Charge: Monthly tips averaging £150.00 per month . Live-In Accommodation: Potential on-site live-in available at £482.00 per month . This is all-inclusive of meals, utilities, laundry, and your own shower facilities. Health & Wellness: Free Hotel Leisure Club membership (worth £700 per year) and Employee Assistance Programme. Perks: Free on-site parking and a company sick pay scheme. Why choose our Client? This well-established, 200-bedroom hotel is renowned for its unique architecture and diverse F&B offering. Unlike corporate chains, this family-owned business fosters a close-knit, supportive environment. It is the perfect destination for a manager who prefers being on the floor and in the heart of the action rather than behind a desk. What's involved? As the Assistant F&B Manager, you will work closely with the F&B Manager to lead a large team across multiple outlets. This is a highly operational role requiring a "lead from the front" mentality. Key Duties: Operational Leadership: Provide hands-on supervision for the Restaurant, Bar, Room Service, and Conference & Banqueting. Team Development: Coach and mentor the team during live service to ensure 4-star standards are consistently met. Commercial Support: Assist with rota management, cost control, and stock monitoring. Guest Journey: Handle feedback professionally and encourage upselling activities to enhance the guest experience. Key Requirements: Experience: 3-5 years in a hotel F&B management or supervisory role. Management Style: This is not an office role; you will be expected to lead during peak service periods. Expertise: Working knowledge of food safety, health and hygiene. Flexibility: Comfort working a varied rota including evenings, weekends, and public holidays. If you are a confident leader with a passion for high-volume, high-quality hospitality, apply now! Click Apply Now and one of the team will be in touch to discuss this Assistant Food & Beverage Manager role in Berkshire. Consultant: Natasha Seadon Job Number: 935439 INDF&B Job Role: Assistant Food & Beverage Manager Location: Berkshire Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
My client is seeking a hotel Reception Manager, to join a hotel in the Bromley area. We are seeking an experienced and guest-focused Reception Manager , to lead the Front Office team and oversee the daily operation of reception services. This role is pivotal in ensuring a seamless guest journey, from check-in to check-out, whilst maintaining the highest standards of service, professionalism, and efficiency. The ideal candidate will be a confident leader with excellent communication and organisational skills, capable of managing a team, resolving guest concerns, and driving service excellence. A strong understanding of front office systems, revenue awareness, and a proactive approach to problem-solving are essential. This is a hands on role to include, working both early and late shifts and weekends on a rota. As RECEPTION MANAGER, duties / responsibilities, consist of: Oversee the daily operation of the reception desk, ensuring smooth and efficient service at all times. Lead, motivate, and develop the Front Office team, including Receptionists and Night team. Ensure a warm, professional welcome and departure experience for all guests. Manage guest check-in, check-out, and reservation processes, ensuring accuracy and efficiency. Handle guest enquiries, feedback, and complaints promptly and professionally, ensuring resolution and guest satisfaction. Monitor room availability, occupancy levels, and coordinate closely with Housekeeping to optimise room readiness. Ensure all front office systems and procedures are followed, including cash handling and billing accuracy. Support reservation and revenue management strategies by maximising room sales, upselling, and promoting hotel services. Assist with and review daily reports for departments where necessary Maintain high standards of presentation, cleanliness, and organisation within the reception and lobby areas. Conduct regular team meetings as well as regular team performance reviews to communicate operational updates and service expectations. Ensure compliance with hotel policies, data protection regulations, and health & safety procedures. Assist with recruitment, onboarding, and training of new front office team members. Monitor team performance, attendance, and conduct appraisals in line with company procedures. Work collaboratively with all departments to ensure a seamless and consistent guest experience. Support the Night Audit process where required and ensure accurate end-of-day procedures. Drive guest engagement, loyalty, and positive reviews through exceptional service delivery. Perform additional duties as assigned by senior management including Duty Management shifts The salary for the role of Reception Manager, is given as £33,000 / per annum, plus a quarterly incentive scheme in addition. A selection of other company benefits are available, including company benefit and free car parking. There is the possibility of temporary live-in accommodation for relocation if required. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK
Apr 01, 2026
Full time
My client is seeking a hotel Reception Manager, to join a hotel in the Bromley area. We are seeking an experienced and guest-focused Reception Manager , to lead the Front Office team and oversee the daily operation of reception services. This role is pivotal in ensuring a seamless guest journey, from check-in to check-out, whilst maintaining the highest standards of service, professionalism, and efficiency. The ideal candidate will be a confident leader with excellent communication and organisational skills, capable of managing a team, resolving guest concerns, and driving service excellence. A strong understanding of front office systems, revenue awareness, and a proactive approach to problem-solving are essential. This is a hands on role to include, working both early and late shifts and weekends on a rota. As RECEPTION MANAGER, duties / responsibilities, consist of: Oversee the daily operation of the reception desk, ensuring smooth and efficient service at all times. Lead, motivate, and develop the Front Office team, including Receptionists and Night team. Ensure a warm, professional welcome and departure experience for all guests. Manage guest check-in, check-out, and reservation processes, ensuring accuracy and efficiency. Handle guest enquiries, feedback, and complaints promptly and professionally, ensuring resolution and guest satisfaction. Monitor room availability, occupancy levels, and coordinate closely with Housekeeping to optimise room readiness. Ensure all front office systems and procedures are followed, including cash handling and billing accuracy. Support reservation and revenue management strategies by maximising room sales, upselling, and promoting hotel services. Assist with and review daily reports for departments where necessary Maintain high standards of presentation, cleanliness, and organisation within the reception and lobby areas. Conduct regular team meetings as well as regular team performance reviews to communicate operational updates and service expectations. Ensure compliance with hotel policies, data protection regulations, and health & safety procedures. Assist with recruitment, onboarding, and training of new front office team members. Monitor team performance, attendance, and conduct appraisals in line with company procedures. Work collaboratively with all departments to ensure a seamless and consistent guest experience. Support the Night Audit process where required and ensure accurate end-of-day procedures. Drive guest engagement, loyalty, and positive reviews through exceptional service delivery. Perform additional duties as assigned by senior management including Duty Management shifts The salary for the role of Reception Manager, is given as £33,000 / per annum, plus a quarterly incentive scheme in addition. A selection of other company benefits are available, including company benefit and free car parking. There is the possibility of temporary live-in accommodation for relocation if required. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Reception / Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Edinburgh . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Mar 10, 2026
Full time
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Reception / Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception / Workplace Coordinator to join the team located in Edinburgh . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
