KERV
Rednal, Birmingham
D365 Business Central Support Consultant BC Support Consultant Where the job is based: home-based, working with KervDigital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At KervDigital, we're not just another tech company. We're the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the KervGroup - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. Responsibilities: Scope a customer's issue by collecting the relevant facts and investigating the problem by doing your own research and by involving other teams as needed Consult and collaborate with the Business Central Team and management, where appropriate, to resolve service issues. Act internally as a customer advocate Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support Advise customers on how to gain additional value from products Documentation to help your colleagues, improve the product, and improve the support experience Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations Responsible for the customer support experience with Microsoft Business Central Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Be fully versed in Wave releases and ensure any potential issues that may affect existing customers are highlighted to the team Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Creating clear and effective documentation across multiple channels Handling tasks allocated by other members of the team in a timely manner to the standard required by KervDigital Production of documentation to streamline Business Central processes and aid marketing Other tasks as reasonably requested. Required skills/experience: Proven Business Central (BC) support experience, with hands on involvement in diagnosing and resolving functional and technical issues. Strong end-to-end support capability, including requirement understanding, issue analysis, root cause identification, troubleshooting, and driving problems through to full resolution. Excellent customer communication skills, with the ability to explain technical information in a clear, friendly, and professional manner. Ability to prioritise and manage multiple support tickets, ensuring timely updates and high quality service delivery. Sound understanding of Business Central processes and configurations to support users effectively and proactively identify recurring issues. What we can do for you: We're transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee's: RealFlexibility Awesome Environment - all of our employee's will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on - and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work - these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profitsto transform how they leverage technology, working with public bodies to shape digital services and working with tier one private entities to bring genuinely new and meaningful products and services to market. Great Benefits - all the usual suspects and then some. Some highlights include our choose-your own tech approach to end user devices, well stocked cupboards with tasty goodies (we're a food first company too), excellent professional development support including frequent in house training for tech. you can't get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth - Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of KervDigital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Join us at KervDigital, where we don't just build groundbreaking technology - we build future. Don't take our word for it though, check out our impartial Glass Door reviews At Kerv, we're building something special and we're building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together. Location United Kingdom Job Type Full Time Application Closing Date 8th May 2026 Apply today Do you have the right to work in the UK?
D365 Business Central Support Consultant BC Support Consultant Where the job is based: home-based, working with KervDigital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At KervDigital, we're not just another tech company. We're the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the KervGroup - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. Responsibilities: Scope a customer's issue by collecting the relevant facts and investigating the problem by doing your own research and by involving other teams as needed Consult and collaborate with the Business Central Team and management, where appropriate, to resolve service issues. Act internally as a customer advocate Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support Advise customers on how to gain additional value from products Documentation to help your colleagues, improve the product, and improve the support experience Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations Responsible for the customer support experience with Microsoft Business Central Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Be fully versed in Wave releases and ensure any potential issues that may affect existing customers are highlighted to the team Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Creating clear and effective documentation across multiple channels Handling tasks allocated by other members of the team in a timely manner to the standard required by KervDigital Production of documentation to streamline Business Central processes and aid marketing Other tasks as reasonably requested. Required skills/experience: Proven Business Central (BC) support experience, with hands on involvement in diagnosing and resolving functional and technical issues. Strong end-to-end support capability, including requirement understanding, issue analysis, root cause identification, troubleshooting, and driving problems through to full resolution. Excellent customer communication skills, with the ability to explain technical information in a clear, friendly, and professional manner. Ability to prioritise and manage multiple support tickets, ensuring timely updates and high quality service delivery. Sound understanding of Business Central processes and configurations to support users effectively and proactively identify recurring issues. What we can do for you: We're transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee's: RealFlexibility Awesome Environment - all of our employee's will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on - and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work - these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profitsto transform how they leverage technology, working with public bodies to shape digital services and working with tier one private entities to bring genuinely new and meaningful products and services to market. Great Benefits - all the usual suspects and then some. Some highlights include our choose-your own tech approach to end user devices, well stocked cupboards with tasty goodies (we're a food first company too), excellent professional development support including frequent in house training for tech. you can't get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth - Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of KervDigital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Join us at KervDigital, where we don't just build groundbreaking technology - we build future. Don't take our word for it though, check out our impartial Glass Door reviews At Kerv, we're building something special and we're building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together. Location United Kingdom Job Type Full Time Application Closing Date 8th May 2026 Apply today Do you have the right to work in the UK?
WeAreTechWomen
Job Description Role: Technology Strategy Consultant Location: London, Manchester, Newcastle Industry Experience: Energy, Chemical, Natural Resources experience required. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skills and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team Are you known for your ability to identify and solve the most challenging client problems through combining deep industry value chain knowledge and technology expertise? Can you describe the value of the exploitation of technology? If you show a flair for innovation, approach challenges with curiosity and are outcome driven in shaping and transforming client businesses, then we want to hear from you. Accenture Technology Strategy solves complex challenges at the intersection of business and technology. We take a specialist led, value based approach to identifying the right technology strategies for our clients. Technology Strategy is a critical, fast growing component of our overall Strategy and Consulting practice. We develop company wide strategies that exploit disruptive technologies, as well as advise our clients on how to reimagine their technology operations, architectures, and ways of working. With your impressive knowledge of the evolving digital landscape, disruptive technologies, and trends in technology strategy, you will work in high performance teams to address priority C suite issues with precision and speed. Our teams are changing businesses every day using deep industry insights and innovative ideas. Positioned at the crucial intersection of business and technology, we devise creative strategies for addressing our clients' most pressing challenges and opportunities, based on trends, insights and data. With an eye for competitive advantage, digital disruption, operating models, and the future workforce, we take on the challenge of designing and implementing transformative business solutions, using the newest technology. Our research based advice and situational analyses enable our clients to act with speed and confidence. Whether we're investigating complex issues or identifying new opportunities, our work always comes down to one thing: unlocking value and creating real, tangible impacts. Responsibilities Manage single projects or major workstreams, driving overall team deliverables while supervising and mentoring team members Build strong relationships with senior clients that extend beyond individual projects, including beginning to develop C suite relationships Drive collaboration and teaming with the client, while serving as a trusted advisor to define strategy at the intersection of technology and business Articulate a compelling technology vision, informed by industry / functional expertise Shape the role of technology in business strategies to capture market share Identify and prioritise value creation opportunities based on detailed assessment and analysis of current technology footprint Shape strategic opportunities which incorporate innovative technology solutions into broader business transformations Develop value and business cases leveraging disruptive technologies to support executive decision making for investment in proposed transformation roadmaps, aligned with client's strategic planning cycles Lead the creation of well articulated thought leadership assets that present innovative insight, knowledge, guidance, and recommendations on a specific market relevant technology strategy Identity and advance ideas for new business opportunities Support business development and build understanding of how to architect and position proposals and SoWs Facilitate to drive results and gain consensus for action - be able to address difficult client conversations and engage senior client stakeholders to drive meaningful outcomes Have a strong understanding of Resources industry trends, technology advancements to inform and enhance client solutions, specifically in Energy, Chemicals and Natural Resources. Qualifications Have experience across our key Resource Groups: Energy, Chemicals & Natural Resources This includes Oil & Gas, Energy, Sustainability, Mining, Metals, Nuclear and Forest Products. Work within or across one of the architectural domains; Business, Application, Data and Technology Strong desire to work in technology driven business transformation and curiosity around opportunities and threats posed by innovation and industry convergence Knowledge of, and passion for, key technology advancements, trends and disciplines including cloud, AI/ML, IoT, blockchain, AR/VR and sustainable IT, based on previous experience and interest in the latest innovations Relevant experience with large scale digital and/or technology transformations Specialist knowledge of industry operations, dynamics, and trends in one or more of the following industries oil & gas, Chemicals Intellectual capacity to develop creative and breakthrough solutions Strong analytical skills, understanding of complex issues, the ability to quickly absorb information, conceptual and creative problem solving excellence. Equally comfortable in the role of business or technology strategist; able to rapidly assess the technology implications of business strategy and the business implications of technology strategy First class written and verbal communication skills; the ability to articulate complex problems and solutions in a simple, logical, and impactful manner Strong presentation skills with the ability to synthesise information and bring a message forward Proven success in leading and contributing to a team oriented environment Leadership qualities: the ability to easily establish trust based relationships and gain valuable insights through collaboration and communication Drive: enjoys a challenge, proven ability to adapt and remove obstacles to achieve results, determination and optimism Bachelor's degree (or equivalent experience) What's in it for you At Accenture, in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Equal Employment Opportunity Statement Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. Application Deadline Ongoing Accenture reserves the right to close the role, if a suitable candidate is found. Locations London Manchester Newcastle
Job Description Role: Technology Strategy Consultant Location: London, Manchester, Newcastle Industry Experience: Energy, Chemical, Natural Resources experience required. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skills and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team Are you known for your ability to identify and solve the most challenging client problems through combining deep industry value chain knowledge and technology expertise? Can you describe the value of the exploitation of technology? If you show a flair for innovation, approach challenges with curiosity and are outcome driven in shaping and transforming client businesses, then we want to hear from you. Accenture Technology Strategy solves complex challenges at the intersection of business and technology. We take a specialist led, value based approach to identifying the right technology strategies for our clients. Technology Strategy is a critical, fast growing component of our overall Strategy and Consulting practice. We develop company wide strategies that exploit disruptive technologies, as well as advise our clients on how to reimagine their technology operations, architectures, and ways of working. With your impressive knowledge of the evolving digital landscape, disruptive technologies, and trends in technology strategy, you will work in high performance teams to address priority C suite issues with precision and speed. Our teams are changing businesses every day using deep industry insights and innovative ideas. Positioned at the crucial intersection of business and technology, we devise creative strategies for addressing our clients' most pressing challenges and opportunities, based on trends, insights and data. With an eye for competitive advantage, digital disruption, operating models, and the future workforce, we take on the challenge of designing and implementing transformative business solutions, using the newest technology. Our research based advice and situational analyses enable our clients to act with speed and confidence. Whether we're investigating complex issues or identifying new opportunities, our work always comes down to one thing: unlocking value and creating real, tangible impacts. Responsibilities Manage single projects or major workstreams, driving overall team deliverables while supervising and mentoring team members Build strong relationships with senior clients that extend beyond individual projects, including beginning to develop C suite relationships Drive collaboration and teaming with the client, while serving as a trusted advisor to define strategy at the intersection of technology and business Articulate a compelling technology vision, informed by industry / functional expertise Shape the role of technology in business strategies to capture market share Identify and prioritise value creation opportunities based on detailed assessment and analysis of current technology footprint Shape strategic opportunities which incorporate innovative technology solutions into broader business transformations Develop value and business cases leveraging disruptive technologies to support executive decision making for investment in proposed transformation roadmaps, aligned with client's strategic planning cycles Lead the creation of well articulated thought leadership assets that present innovative insight, knowledge, guidance, and recommendations on a specific market relevant technology strategy Identity and advance ideas for new business opportunities Support business development and build understanding of how to architect and position proposals and SoWs Facilitate to drive results and gain consensus for action - be able to address difficult client conversations and engage senior client stakeholders to drive meaningful outcomes Have a strong understanding of Resources industry trends, technology advancements to inform and enhance client solutions, specifically in Energy, Chemicals and Natural Resources. Qualifications Have experience across our key Resource Groups: Energy, Chemicals & Natural Resources This includes Oil & Gas, Energy, Sustainability, Mining, Metals, Nuclear and Forest Products. Work within or across one of the architectural domains; Business, Application, Data and Technology Strong desire to work in technology driven business transformation and curiosity around opportunities and threats posed by innovation and industry convergence Knowledge of, and passion for, key technology advancements, trends and disciplines including cloud, AI/ML, IoT, blockchain, AR/VR and sustainable IT, based on previous experience and interest in the latest innovations Relevant experience with large scale digital and/or technology transformations Specialist knowledge of industry operations, dynamics, and trends in one or more of the following industries oil & gas, Chemicals Intellectual capacity to develop creative and breakthrough solutions Strong analytical skills, understanding of complex issues, the ability to quickly absorb information, conceptual and creative problem solving excellence. Equally comfortable in the role of business or technology strategist; able to rapidly assess the technology implications of business strategy and the business implications of technology strategy First class written and verbal communication skills; the ability to articulate complex problems and solutions in a simple, logical, and impactful manner Strong presentation skills with the ability to synthesise information and bring a message forward Proven success in leading and contributing to a team oriented environment Leadership qualities: the ability to easily establish trust based relationships and gain valuable insights through collaboration and communication Drive: enjoys a challenge, proven ability to adapt and remove obstacles to achieve results, determination and optimism Bachelor's degree (or equivalent experience) What's in it for you At Accenture, in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Equal Employment Opportunity Statement Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. Application Deadline Ongoing Accenture reserves the right to close the role, if a suitable candidate is found. Locations London Manchester Newcastle