Fully Remote Competitive Modern Advisory Practice If you're looking for more autonomy, genuine flexibility, and a role that blends advisory work across both Personal & Corporate Tax , this opportunity is a standout. You'll be joining a growing, modern, advisory-led practice supporting a varied portfolio of clients - from OMBs and SMEs through to HNWIs - within a culture built around trust, professionalism and flexibility. This is an ideal step for an Assistant Manager ready for progression, or a Manager seeking a remote-first role with more variety, influence and long-term development. What makes this move worth it Fully remote role with genuine flexibility Broad mix of Personal Tax & Corporate Tax Advisory-led practice with ambitious growth plans Supportive, modern, collaborative team culture Clear progression pathway to Senior Manager Leadership that values balance, open communication & autonomy Your key focus areas Personal Tax Managing a portfolio including HNWIs and directors Reviewing Self-Assessment returns Advisory work around CGT, residence, dividends & personal tax planning Corporate Tax Preparing and reviewing corporation tax computations Advising OMBs on structure, allowances, group issues & transactions Supporting additional advisory projects as the practice expands What you'll bring ATT, ACA, ACCA or CTA (or finalist / strong QBE considered) Experience within Practice (Top 10 / Top 20 / strong regional firm) Exposure to both Personal & Corporate Tax (International Tax experience would be advantageous but not essential) Ability to manage a portfolio with autonomy Excellent communication & stakeholder skills What's in it for you Competitive salary Fully remote (occasional need for in-office meetings at one of the business' offices) Fast progression opportunities Modern, flexible working culture If you're seeking more responsibility, development and client exposure, apply today for a confidential conversation with our specialist consultants at GMP Recruitment Agency Limited .
Apr 03, 2026
Full time
Fully Remote Competitive Modern Advisory Practice If you're looking for more autonomy, genuine flexibility, and a role that blends advisory work across both Personal & Corporate Tax , this opportunity is a standout. You'll be joining a growing, modern, advisory-led practice supporting a varied portfolio of clients - from OMBs and SMEs through to HNWIs - within a culture built around trust, professionalism and flexibility. This is an ideal step for an Assistant Manager ready for progression, or a Manager seeking a remote-first role with more variety, influence and long-term development. What makes this move worth it Fully remote role with genuine flexibility Broad mix of Personal Tax & Corporate Tax Advisory-led practice with ambitious growth plans Supportive, modern, collaborative team culture Clear progression pathway to Senior Manager Leadership that values balance, open communication & autonomy Your key focus areas Personal Tax Managing a portfolio including HNWIs and directors Reviewing Self-Assessment returns Advisory work around CGT, residence, dividends & personal tax planning Corporate Tax Preparing and reviewing corporation tax computations Advising OMBs on structure, allowances, group issues & transactions Supporting additional advisory projects as the practice expands What you'll bring ATT, ACA, ACCA or CTA (or finalist / strong QBE considered) Experience within Practice (Top 10 / Top 20 / strong regional firm) Exposure to both Personal & Corporate Tax (International Tax experience would be advantageous but not essential) Ability to manage a portfolio with autonomy Excellent communication & stakeholder skills What's in it for you Competitive salary Fully remote (occasional need for in-office meetings at one of the business' offices) Fast progression opportunities Modern, flexible working culture If you're seeking more responsibility, development and client exposure, apply today for a confidential conversation with our specialist consultants at GMP Recruitment Agency Limited .
ServiceNow Technical Consultant - IRM UK-Based Fully Remote with Occasional Onsite SC Clearance Eligible About the Role Wrangu is a specialist ServiceNow partner delivering Risk, Security and Compliance solutions. We work with Global 2000 clients to help them get real value from the ServiceNow platform, and our consultants are at the heart of that. We're looking for a ServiceNow Technical Consultant to join our UK Client Services team. You'll be hands on in the delivery of Integrated Risk Management (IRM) implementations, working closely with clients to understand their challenges and configure solutions that genuinely solve business problems. This role requires UK residency and current eligibility for UK Security Clearance (SC) both are essential for this position. Day to Day You'll: Configure and develop ServiceNow IRM solutions in line with Now Create methodology and platform best practices Participate in client workshops (onsite and remote), contributing to functional and technical design discussions Work with clients and project teams to translate business needs into clear technical requirements Write clean, well structured scripts and configurations (JavaScript, Business Rules, UI Policies, integrations) Turn user stories into well built ServiceNow solutions as part of an agile delivery team Communicate technical challenges and solutions clearly to both technical and non technical audiences Produce high quality documentation, from technical specs to client facing materials Advise clients on platform options, risks, and the impact of design decisions Contribute to internal knowledge sharing, solution development, and Wrangu's growing IRM practice Support Wrangu clients on a rota basis as required What We're Looking For We're looking for someone who is technically capable, collaborative by nature, and enjoys working directly with clients to deliver outcomes that matter. UK residency and current eligibility for Security Clearance (SC) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) CIS-IRM or equivalent certification in GRC, Vendor Risk, or Audit Management or actively working towards one Hands on experience with IRM modules such as GRC Risk & Compliance, Vendor Risk, or Audit Management Background in professional services or a multi client consulting environment 1-2 years of ServiceNow consulting experience in a client facing role At least 2 years of scripting experience on the ServiceNow platform Strong communication skills and confidence working with stakeholders at all levels Experience working within agile delivery environments Additional European languages are always a welcome bonus Security Clearance Due to the nature of some of our projects, candidates must be eligible for UK Security Clearance (SC). This typically requires: Continuous residency in the UK for the last 5 years If you're unsure whether you meet the eligibility criteria, we're happy to discuss this during the process. Who Are We? We are Wrangu - a rapidly expanding technology and services business in the risk, compliance and security space. Founded in 2016, our client base is made up predominantly of Global 2000 companies. Our team lives by our core values: Quality, Leadership, Innovation & Professionalism - what we call QLIP. We're a remote first organisation with headquarters in Amsterdam and hubs in London and Portugal. We believe diverse teams build better solutions, and we actively encourage applications from people who are underrepresented in the technology industry. We don't just appreciate diversity - we celebrate it, and we're committed to creating an environment where everyone can thrive. We Offer: The opportunity to make a real impact in a fast growing, specialist consultancy A supportive culture with the training and development you need to succeed - including certification support A competitive package including company pension, healthcare, remote working allowance, and office equipment allowance 25 days holiday, a day off for your birthday, pet leave, a personal day, study leave, and flexible annual leave options A highly international, collaborative workplace - minimal bureaucracy, maximum autonomy A genuine commitment to wellbeing and a healthy work life balance The chance to deepen your ServiceNow IRM expertise on the number one cloud platform in the industry If you're a ServiceNow consultant looking to grow your career in a team where your work genuinely matters, we'd love to hear from you. Please note that criminal background, financial background, and employment background checks will be carried out during the recruitment process.
Apr 02, 2026
Full time
ServiceNow Technical Consultant - IRM UK-Based Fully Remote with Occasional Onsite SC Clearance Eligible About the Role Wrangu is a specialist ServiceNow partner delivering Risk, Security and Compliance solutions. We work with Global 2000 clients to help them get real value from the ServiceNow platform, and our consultants are at the heart of that. We're looking for a ServiceNow Technical Consultant to join our UK Client Services team. You'll be hands on in the delivery of Integrated Risk Management (IRM) implementations, working closely with clients to understand their challenges and configure solutions that genuinely solve business problems. This role requires UK residency and current eligibility for UK Security Clearance (SC) both are essential for this position. Day to Day You'll: Configure and develop ServiceNow IRM solutions in line with Now Create methodology and platform best practices Participate in client workshops (onsite and remote), contributing to functional and technical design discussions Work with clients and project teams to translate business needs into clear technical requirements Write clean, well structured scripts and configurations (JavaScript, Business Rules, UI Policies, integrations) Turn user stories into well built ServiceNow solutions as part of an agile delivery team Communicate technical challenges and solutions clearly to both technical and non technical audiences Produce high quality documentation, from technical specs to client facing materials Advise clients on platform options, risks, and the impact of design decisions Contribute to internal knowledge sharing, solution development, and Wrangu's growing IRM practice Support Wrangu clients on a rota basis as required What We're Looking For We're looking for someone who is technically capable, collaborative by nature, and enjoys working directly with clients to deliver outcomes that matter. UK residency and current eligibility for Security Clearance (SC) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) CIS-IRM or equivalent certification in GRC, Vendor Risk, or Audit Management or actively working towards one Hands on experience with IRM modules such as GRC Risk & Compliance, Vendor Risk, or Audit Management Background in professional services or a multi client consulting environment 1-2 years of ServiceNow consulting experience in a client facing role At least 2 years of scripting experience on the ServiceNow platform Strong communication skills and confidence working with stakeholders at all levels Experience working within agile delivery environments Additional European languages are always a welcome bonus Security Clearance Due to the nature of some of our projects, candidates must be eligible for UK Security Clearance (SC). This typically requires: Continuous residency in the UK for the last 5 years If you're unsure whether you meet the eligibility criteria, we're happy to discuss this during the process. Who Are We? We are Wrangu - a rapidly expanding technology and services business in the risk, compliance and security space. Founded in 2016, our client base is made up predominantly of Global 2000 companies. Our team lives by our core values: Quality, Leadership, Innovation & Professionalism - what we call QLIP. We're a remote first organisation with headquarters in Amsterdam and hubs in London and Portugal. We believe diverse teams build better solutions, and we actively encourage applications from people who are underrepresented in the technology industry. We don't just appreciate diversity - we celebrate it, and we're committed to creating an environment where everyone can thrive. We Offer: The opportunity to make a real impact in a fast growing, specialist consultancy A supportive culture with the training and development you need to succeed - including certification support A competitive package including company pension, healthcare, remote working allowance, and office equipment allowance 25 days holiday, a day off for your birthday, pet leave, a personal day, study leave, and flexible annual leave options A highly international, collaborative workplace - minimal bureaucracy, maximum autonomy A genuine commitment to wellbeing and a healthy work life balance The chance to deepen your ServiceNow IRM expertise on the number one cloud platform in the industry If you're a ServiceNow consultant looking to grow your career in a team where your work genuinely matters, we'd love to hear from you. Please note that criminal background, financial background, and employment background checks will be carried out during the recruitment process.
Career Choices Dewis Gyrfa Ltd
Manchester, Lancashire
Senior Quantity Surveyor Salary: £60,339 £65,483 Greater Manchester is delivering some of the most ambitious regeneration and property investment programmes in the country, with over £500m currently being invested into development projects across the region. We are looking for a Senior Quantity Surveyor to join the Core Investment Team and help ensure these projects are delivered effectively, responsibly and with strong commercial oversight. The Core Investment Team oversees significant investment into property developments while also providing commercial finance support across the organisation. As the Senior Quantity Surveyor, you will take responsibility for monitoring a portfolio of development schemes, ensuring projects are progressing as expected and identifying any risks or issues early. This is a technical role requiring strong property and construction knowledge, as well as the confidence to work with a wide range of stakeholders including developers, monitoring surveyors, consultants, lawyers and local authorities. You will review development progress, analyse monitoring surveyor reports, attend site visits on major or complex schemes and provide clear advice on any risks that could impact delivery or funding. Key Responsibilities You will oversee the monitoring of property development schemes and assess progress against budget and programme. This includes reviewing reports prepared by external monitoring surveyors, identifying any risks or issues and advising on how these might be addressed. You will attend site visits for larger or more complex schemes to gain a clear understanding of development progress and to provide challenge where necessary. Working closely with transaction managers, you will help identify solutions where issues arise and support discussions with developers and their professional teams. The role also involves preparing drawdown and progress reports that summarise the status of projects and highlight any risks or mitigating factors. Alongside this, you will liaise with local authorities and development partners to maintain an understanding of development pipelines and emerging opportunities. About You We are looking for someone who combines strong technical capability with the confidence to engage with developers, consultants and professional teams. You will be a Chartered Quantity Surveyor with MRICS (or equivalent) and typically around three to five years' post-qualification experience. Experience across residential, commercial or education developments would be advantageous. You will have a good working knowledge of JCT or NEC contracts and be comfortable reviewing construction and development reports to provide clear commercial advice. Strong communication skills are essential, as the role requires regular engagement with a wide range of stakeholders. You will also be organised and able to manage multiple projects at once, maintaining attention to detail while working within deadlines. Why Join Us This is an opportunity to work on projects that genuinely shape the future of Greater Manchester. You will be involved in major development schemes, working alongside experienced professionals across the property and construction sector while helping to ensure public investment is delivered successfully and responsibly. About us The Greater Manchester Combined Authority (GMCA) brings together the city region's ten councils and key partners including Greater Manchester Fire and Rescue Service (GMFRS) and Transport for Greater Manchester (TfGM) to deliver the Greater Manchester Strategy. Our shared vision is to create a thriving city region where everyone can live a good life. We work to grow an inclusive economy and ensure people have what they need to live happy, healthy lives, tackling inequalities. Our policy department includes Digital, Economy, Education, Work & Skills, Environment, Place Making, Public Service Reform, and Safer & Stronger Communities, who are supported by our essential corporate functions like Finance, Legal & Governance, People Services, Procurement and Communications. We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We encourage applications from all suitably qualified individuals, irrespective of people's age, disability, trans status and non binary identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability. Hybrid working This role is part of GMCA's hybrid working scheme. As part of our commitment to 'Build Back Fairer' in Greater Manchester following the Covid 19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at our on site locations with remote working, typically from home; the location of work is primarily dictated by the needs of the business: 'Do what is right for you and the business on that day'. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work. GM Elevate Programme If you have completed the GM Elevate (Leadership Development) Programme within the last two years, please indicate this within the 'About You' or 'Supporting Statement' section of your application? Supporting Documents Senior QS RP V2 Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year. Employment could affect your benefits, find out more here. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Apr 02, 2026
Full time
Senior Quantity Surveyor Salary: £60,339 £65,483 Greater Manchester is delivering some of the most ambitious regeneration and property investment programmes in the country, with over £500m currently being invested into development projects across the region. We are looking for a Senior Quantity Surveyor to join the Core Investment Team and help ensure these projects are delivered effectively, responsibly and with strong commercial oversight. The Core Investment Team oversees significant investment into property developments while also providing commercial finance support across the organisation. As the Senior Quantity Surveyor, you will take responsibility for monitoring a portfolio of development schemes, ensuring projects are progressing as expected and identifying any risks or issues early. This is a technical role requiring strong property and construction knowledge, as well as the confidence to work with a wide range of stakeholders including developers, monitoring surveyors, consultants, lawyers and local authorities. You will review development progress, analyse monitoring surveyor reports, attend site visits on major or complex schemes and provide clear advice on any risks that could impact delivery or funding. Key Responsibilities You will oversee the monitoring of property development schemes and assess progress against budget and programme. This includes reviewing reports prepared by external monitoring surveyors, identifying any risks or issues and advising on how these might be addressed. You will attend site visits for larger or more complex schemes to gain a clear understanding of development progress and to provide challenge where necessary. Working closely with transaction managers, you will help identify solutions where issues arise and support discussions with developers and their professional teams. The role also involves preparing drawdown and progress reports that summarise the status of projects and highlight any risks or mitigating factors. Alongside this, you will liaise with local authorities and development partners to maintain an understanding of development pipelines and emerging opportunities. About You We are looking for someone who combines strong technical capability with the confidence to engage with developers, consultants and professional teams. You will be a Chartered Quantity Surveyor with MRICS (or equivalent) and typically around three to five years' post-qualification experience. Experience across residential, commercial or education developments would be advantageous. You will have a good working knowledge of JCT or NEC contracts and be comfortable reviewing construction and development reports to provide clear commercial advice. Strong communication skills are essential, as the role requires regular engagement with a wide range of stakeholders. You will also be organised and able to manage multiple projects at once, maintaining attention to detail while working within deadlines. Why Join Us This is an opportunity to work on projects that genuinely shape the future of Greater Manchester. You will be involved in major development schemes, working alongside experienced professionals across the property and construction sector while helping to ensure public investment is delivered successfully and responsibly. About us The Greater Manchester Combined Authority (GMCA) brings together the city region's ten councils and key partners including Greater Manchester Fire and Rescue Service (GMFRS) and Transport for Greater Manchester (TfGM) to deliver the Greater Manchester Strategy. Our shared vision is to create a thriving city region where everyone can live a good life. We work to grow an inclusive economy and ensure people have what they need to live happy, healthy lives, tackling inequalities. Our policy department includes Digital, Economy, Education, Work & Skills, Environment, Place Making, Public Service Reform, and Safer & Stronger Communities, who are supported by our essential corporate functions like Finance, Legal & Governance, People Services, Procurement and Communications. We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We encourage applications from all suitably qualified individuals, irrespective of people's age, disability, trans status and non binary identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability. Hybrid working This role is part of GMCA's hybrid working scheme. As part of our commitment to 'Build Back Fairer' in Greater Manchester following the Covid 19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at our on site locations with remote working, typically from home; the location of work is primarily dictated by the needs of the business: 'Do what is right for you and the business on that day'. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work. GM Elevate Programme If you have completed the GM Elevate (Leadership Development) Programme within the last two years, please indicate this within the 'About You' or 'Supporting Statement' section of your application? Supporting Documents Senior QS RP V2 Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year. Employment could affect your benefits, find out more here. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Senior Structural Engineer - Nottingham About the Company This well-established engineering consultancy operates across a range of technically complex sectors and is known for delivering robust, compliant solutions within highly regulated environments. The business has a strong presence in the defence, secure infrastructure and aviation markets, offering long-term project pipelines and a structured, process-led approach to delivery. They are now looking to appoint a Senior Structural Engineer to join their Nottingham office. This role would suit a Structural Engineer who enjoys leading design delivery, working closely with multi-disciplinary teams, and operating within clearly defined frameworks. The successful Structural Engineer will play an integral role in supporting the continued growth of the local team, taking ownership of projects and acting as a key technical lead. Due to the nature of the projects, all applicants must be eligible for UK SC Clearance and able to complete a full DBS check. Responsibilities Deliver high-quality structural engineering services across defence, aviation and secure infrastructure schemes. Operate as a Senior Structural Engineer, coordinating internal and external design disciplines throughout the project lifecycle. Develop technical solutions from early concept through detailed design, construction and final handover. Produce and manage technical documentation including reports, specifications and design deliverables. Translate architectural intent into safe, buildable and cost-effective structural designs. Lead and attend project meetings, design reviews, pre-start meetings and site visits. Manage programme, resources and budgets associated with projects under your control. Maintain strong working relationships with clients, consultants and contractors. Contribute to bids, fee proposals and the wider promotion of structural engineering services. Undertake structural inspections and prepare professional survey reports. Promote the use of BIM and 3D modelling in line with internal standards and processes. Support, guide and develop junior members of the structural engineering team. Skills and Qualifications Degree qualified (BEng or MEng) in Structural or Civil Engineering. Progressing towards Chartered status with IStructE or ICE. Solid technical knowledge of building structures, construction methods and current Building Regulations. Experience delivering projects typically valued between £250k and £10m. Comfortable working within prescriptive client standards, policies and procedures. Strong problem-solving skills with a methodical and detail-focused approach. Confident communicator, capable of leading discussions with clients and design teams. Able to take responsibility as Senior Structural Engineer on complex, live projects. Eligible to obtain UK SC Clearance and complete a full DBS check. Benefits Flexible working arrangements, including remote working options. 25 days annual leave plus bank holidays, with additional leave over the festive period. Competitive salary with regular market benchmarking and reviews. Employer pension contribution. Health cash plan. Support for professional memberships and ongoing training. Structured development, mentoring and internal coaching. Family-friendly employment policies. Cycle to Work scheme. On-site parking at regional offices. Season ticket loan where applicable. Death in service cover. Early finish incentives linked to company performance. Paid volunteering leave (up to two days per year). Health and mental wellbeing initiatives. Employee referral programme. Regular team and social events fully funded by the business. If you are a Senior Structural Engineer, considering your career opportunities please contact Megan Cole at Brandon James. REF: 21114MC
Apr 02, 2026
Full time
Senior Structural Engineer - Nottingham About the Company This well-established engineering consultancy operates across a range of technically complex sectors and is known for delivering robust, compliant solutions within highly regulated environments. The business has a strong presence in the defence, secure infrastructure and aviation markets, offering long-term project pipelines and a structured, process-led approach to delivery. They are now looking to appoint a Senior Structural Engineer to join their Nottingham office. This role would suit a Structural Engineer who enjoys leading design delivery, working closely with multi-disciplinary teams, and operating within clearly defined frameworks. The successful Structural Engineer will play an integral role in supporting the continued growth of the local team, taking ownership of projects and acting as a key technical lead. Due to the nature of the projects, all applicants must be eligible for UK SC Clearance and able to complete a full DBS check. Responsibilities Deliver high-quality structural engineering services across defence, aviation and secure infrastructure schemes. Operate as a Senior Structural Engineer, coordinating internal and external design disciplines throughout the project lifecycle. Develop technical solutions from early concept through detailed design, construction and final handover. Produce and manage technical documentation including reports, specifications and design deliverables. Translate architectural intent into safe, buildable and cost-effective structural designs. Lead and attend project meetings, design reviews, pre-start meetings and site visits. Manage programme, resources and budgets associated with projects under your control. Maintain strong working relationships with clients, consultants and contractors. Contribute to bids, fee proposals and the wider promotion of structural engineering services. Undertake structural inspections and prepare professional survey reports. Promote the use of BIM and 3D modelling in line with internal standards and processes. Support, guide and develop junior members of the structural engineering team. Skills and Qualifications Degree qualified (BEng or MEng) in Structural or Civil Engineering. Progressing towards Chartered status with IStructE or ICE. Solid technical knowledge of building structures, construction methods and current Building Regulations. Experience delivering projects typically valued between £250k and £10m. Comfortable working within prescriptive client standards, policies and procedures. Strong problem-solving skills with a methodical and detail-focused approach. Confident communicator, capable of leading discussions with clients and design teams. Able to take responsibility as Senior Structural Engineer on complex, live projects. Eligible to obtain UK SC Clearance and complete a full DBS check. Benefits Flexible working arrangements, including remote working options. 25 days annual leave plus bank holidays, with additional leave over the festive period. Competitive salary with regular market benchmarking and reviews. Employer pension contribution. Health cash plan. Support for professional memberships and ongoing training. Structured development, mentoring and internal coaching. Family-friendly employment policies. Cycle to Work scheme. On-site parking at regional offices. Season ticket loan where applicable. Death in service cover. Early finish incentives linked to company performance. Paid volunteering leave (up to two days per year). Health and mental wellbeing initiatives. Employee referral programme. Regular team and social events fully funded by the business. If you are a Senior Structural Engineer, considering your career opportunities please contact Megan Cole at Brandon James. REF: 21114MC
Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Apr 02, 2026
Full time
Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
.Senior Performance Consultant page is loaded Senior Performance Consultantlocations: United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R105687 About the Team Global Nexis Solutions, part of LexisNexis and the global RELX corporate family, connects customers to market-leading data through a flexible suite of scalable solutions, including our flagship Nexis platform.By enabling fast access to enriched data with intelligent technologies, we empower organisations across financial services, professional services, PR & communications, media, non-profit, government, and academic sectors to discover insights that drive confident, performance-led decisions. About the Role We are seeking a highly skilled and motivated Senior Performance Consultant to elevate the performance of our global sales organization. This individual will play a critical role in empowering sales professionals through coaching, skill development, and tailored learning experiences that drive measurable sales outcomes.The Senior Performance Consultant will partner closely with Sales Enablement, Sales Leadership, and Learning & Development teams to assess development needs, design individualized coaching plans and foster a high-performance sales culture.You will be responsible for designing, developing and executing sales coaching programs to increase the effectiveness of our global sales teams. This role requires an experienced senior sales professional with demonstrated success in technology sales, with a track record of successfully coaching sales professionals across regions and aligning training initiatives to business goals.You will partner closely with sales leadership and cross-functional stakeholders to assess performance gaps, implement targeted development solutions, and coach sales professionals to achieve their full potential Responsibilities Partner with sales and business unit leadership to identify opportunities for skills development and behavioural improvement Advise on best practices for performance improvement based on data, feedback, and observed trends and translate strategic business goals into actionable enablement and coaching initiatives. Collaborate with the Sales Enablement team and subject matter experts to design and deliver scalable coaching and training programs aligned with organizational goals. Develop frameworks for continuous learning, leveraging micro-learning, role play, and simulations. Support onboarding programs for new hires, focusing on ramp-up and behavioural excellence. Provide one-on-one and group coaching (remotely and in person) to sales professionals at all levels to reinforce training concepts. Observe sales calls and client interactions in Gong, to deliver actionable feedback and measurable growth plans. Reinforce sales methodologies such as Outcome Selling, Challenger, MEDDICC, through continuous learning experiences. Stay current on innovative sales enablement and adult learning practices, leveraging technology and AI tools to enhance delivery Drive continuous improvement by tracking coaching effectiveness through KPIs such as quota attainment, pipeline velocity, and sales productivity. Partner with sales leaders, analytics and operations teams to assess program impact, translate data into actionable insights, and report outcomes to key stakeholders. Refine and optimize coaching strategies based on performance trends, learner feedback, and evolving business priorities to maximize sales team effectiveness. Work cross-functionally with Sales Enablement, HR, and Learning & Development to ensure alignment of programs to talent strategies Requirements Sales background with demonstrated success in technology sales Proven record of coaching and developing sales professionals at various levels within a B2B environment- Certification in coaching methodology (e.g., ICF, CTI, or similar) strongly preferred. Strong understanding of the sales process and sales methodologies (e.g., Outcomes Selling, Challenger, MEDDICC, SPIN, Sandler). Ability to work cooperatively in a team environment and across the organization to achieve team and organizational goals Experience supporting global or distributed teams. Experience with core Office 365 applications (i.e. Word, Excel, Outlook, PowerPoint, Teams) and artificial intelligence technologies Exceptional communication, facilitation, and interpersonal skills Ability to travel Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Benefits We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work About The Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . (blob:)
Apr 02, 2026
Full time
.Senior Performance Consultant page is loaded Senior Performance Consultantlocations: United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R105687 About the Team Global Nexis Solutions, part of LexisNexis and the global RELX corporate family, connects customers to market-leading data through a flexible suite of scalable solutions, including our flagship Nexis platform.By enabling fast access to enriched data with intelligent technologies, we empower organisations across financial services, professional services, PR & communications, media, non-profit, government, and academic sectors to discover insights that drive confident, performance-led decisions. About the Role We are seeking a highly skilled and motivated Senior Performance Consultant to elevate the performance of our global sales organization. This individual will play a critical role in empowering sales professionals through coaching, skill development, and tailored learning experiences that drive measurable sales outcomes.The Senior Performance Consultant will partner closely with Sales Enablement, Sales Leadership, and Learning & Development teams to assess development needs, design individualized coaching plans and foster a high-performance sales culture.You will be responsible for designing, developing and executing sales coaching programs to increase the effectiveness of our global sales teams. This role requires an experienced senior sales professional with demonstrated success in technology sales, with a track record of successfully coaching sales professionals across regions and aligning training initiatives to business goals.You will partner closely with sales leadership and cross-functional stakeholders to assess performance gaps, implement targeted development solutions, and coach sales professionals to achieve their full potential Responsibilities Partner with sales and business unit leadership to identify opportunities for skills development and behavioural improvement Advise on best practices for performance improvement based on data, feedback, and observed trends and translate strategic business goals into actionable enablement and coaching initiatives. Collaborate with the Sales Enablement team and subject matter experts to design and deliver scalable coaching and training programs aligned with organizational goals. Develop frameworks for continuous learning, leveraging micro-learning, role play, and simulations. Support onboarding programs for new hires, focusing on ramp-up and behavioural excellence. Provide one-on-one and group coaching (remotely and in person) to sales professionals at all levels to reinforce training concepts. Observe sales calls and client interactions in Gong, to deliver actionable feedback and measurable growth plans. Reinforce sales methodologies such as Outcome Selling, Challenger, MEDDICC, through continuous learning experiences. Stay current on innovative sales enablement and adult learning practices, leveraging technology and AI tools to enhance delivery Drive continuous improvement by tracking coaching effectiveness through KPIs such as quota attainment, pipeline velocity, and sales productivity. Partner with sales leaders, analytics and operations teams to assess program impact, translate data into actionable insights, and report outcomes to key stakeholders. Refine and optimize coaching strategies based on performance trends, learner feedback, and evolving business priorities to maximize sales team effectiveness. Work cross-functionally with Sales Enablement, HR, and Learning & Development to ensure alignment of programs to talent strategies Requirements Sales background with demonstrated success in technology sales Proven record of coaching and developing sales professionals at various levels within a B2B environment- Certification in coaching methodology (e.g., ICF, CTI, or similar) strongly preferred. Strong understanding of the sales process and sales methodologies (e.g., Outcomes Selling, Challenger, MEDDICC, SPIN, Sandler). Ability to work cooperatively in a team environment and across the organization to achieve team and organizational goals Experience supporting global or distributed teams. Experience with core Office 365 applications (i.e. Word, Excel, Outlook, PowerPoint, Teams) and artificial intelligence technologies Exceptional communication, facilitation, and interpersonal skills Ability to travel Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Benefits We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work About The Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . (blob:)
Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Apr 02, 2026
Full time
Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Customer Support Specialist Remote (within 4 hours of UTC); Optional in-person time in Fulham (London) Full-Time £32,000 £34,000 per annum + discretionary bonus Overview This is a hands-on, customer-facing role with real impact on user experience and customer satisfaction. You will take ownership of support interactions end-to-end, ensuring customers receive thoughtful, accurate, and timely responses while helping improve internal processes and documentation. You will play a key role in maintaining a high standard of support as the company continues to grow, contributing to both day-to-day troubleshooting and longer-term improvements in how support operates. About the Company Our client is a fast-growing, design-led health tech company supporting private healthcare professionals across the UK. They help clinical and administrative staff run efficient, modern private practices while delivering a high-quality patient experience. They have grown rapidly through word-of-mouth and a strong focus on customer success. They have expanded their customer base significantly since 2022, having over 2,000 consultants using them to manage their private practice and continue to scale with an ambitious product roadmap. Customer support has been central to that growth. The team takes pride in delivering responsive, high-quality support and building strong relationships with users. As demand increases, they are investing further in the support function to maintain and raise that standard. The Role You will be responsible for delivering high-quality customer support while contributing to the continuous improvement of support processes and resources. This includes: Handling customer support tickets from initial response through to resolution. Troubleshooting technical issues in a structured and methodical way. Maintaining high responsiveness, including working within a two-hour SLA. Contributing to documentation, guides, and internal knowledge bases. Identifying trends and recurring issues to improve the overall support function. Collaborating with the wider team to share insights and improve workflows. This is a proactive, ownership-driven role rather than a purely reactive one. What You ll Be Working On You will support a wide range of users working in private healthcare, helping them navigate the platform and resolve technical or workflow-related issues. Customer queries can vary from simple how-to questions to more complex technical investigations. The goal is not just to resolve issues, but to ensure customers feel supported, informed, and confident using the product. You will also contribute to improving internal documentation, identifying recurring issues, and helping the team continuously refine how support is delivered. In practice, you will: Respond to customer tickets via email using our client s support platform. Investigate and troubleshoot a wide range of technical and user queries. Break down complex issues into clear, manageable components. Guide users through features and workflows in a clear and supportive way. Answer and make phone calls when required. Create and update help content such as guides and tutorials. Document findings, solutions, and internal processes. Identify support trends and suggest improvements to tools and documentation. Collaborate with colleagues to resolve complex or unclear issues. What They re Looking For Experience and Mindset: At least 2 years experience in a customer support or technical support role. Strong organisational skills with the ability to prioritise effectively. A structured, analytical approach to problem-solving. High attention to detail and commitment to quality. Proactive mindset with a focus on continuous improvement. Comfortable working independently in a remote environment. Technical Skills: Strong written communication skills, with the ability to explain clearly and concisely. Confident troubleshooting technical issues across web-based systems. Comfortable working with tools such as knowledge bases and internal documentation systems. General technical aptitude and curiosity. Nice to Have: Basic knowledge of HTML, CSS, JavaScript, or JSON. Experience in healthcare technology or a related field. How You Work with Others: Clear and professional communication with both customers and colleagues. Able to translate technical issues into simple, user-friendly explanations. Collaborative approach to problem-solving and knowledge sharing. Proactive in documenting processes and improving team resources. Benefits and Location: Competitive salary (£32,000 £34,000) plus discretionary bonus. 25 days holiday plus bank holidays. Fully remote working within 4 hours of UTC. Optional access to office space in Fulham, London. Equipment provided, including laptop and home office setup support. Flexible, supportive, and low-bureaucracy working environment.
Apr 02, 2026
Full time
Customer Support Specialist Remote (within 4 hours of UTC); Optional in-person time in Fulham (London) Full-Time £32,000 £34,000 per annum + discretionary bonus Overview This is a hands-on, customer-facing role with real impact on user experience and customer satisfaction. You will take ownership of support interactions end-to-end, ensuring customers receive thoughtful, accurate, and timely responses while helping improve internal processes and documentation. You will play a key role in maintaining a high standard of support as the company continues to grow, contributing to both day-to-day troubleshooting and longer-term improvements in how support operates. About the Company Our client is a fast-growing, design-led health tech company supporting private healthcare professionals across the UK. They help clinical and administrative staff run efficient, modern private practices while delivering a high-quality patient experience. They have grown rapidly through word-of-mouth and a strong focus on customer success. They have expanded their customer base significantly since 2022, having over 2,000 consultants using them to manage their private practice and continue to scale with an ambitious product roadmap. Customer support has been central to that growth. The team takes pride in delivering responsive, high-quality support and building strong relationships with users. As demand increases, they are investing further in the support function to maintain and raise that standard. The Role You will be responsible for delivering high-quality customer support while contributing to the continuous improvement of support processes and resources. This includes: Handling customer support tickets from initial response through to resolution. Troubleshooting technical issues in a structured and methodical way. Maintaining high responsiveness, including working within a two-hour SLA. Contributing to documentation, guides, and internal knowledge bases. Identifying trends and recurring issues to improve the overall support function. Collaborating with the wider team to share insights and improve workflows. This is a proactive, ownership-driven role rather than a purely reactive one. What You ll Be Working On You will support a wide range of users working in private healthcare, helping them navigate the platform and resolve technical or workflow-related issues. Customer queries can vary from simple how-to questions to more complex technical investigations. The goal is not just to resolve issues, but to ensure customers feel supported, informed, and confident using the product. You will also contribute to improving internal documentation, identifying recurring issues, and helping the team continuously refine how support is delivered. In practice, you will: Respond to customer tickets via email using our client s support platform. Investigate and troubleshoot a wide range of technical and user queries. Break down complex issues into clear, manageable components. Guide users through features and workflows in a clear and supportive way. Answer and make phone calls when required. Create and update help content such as guides and tutorials. Document findings, solutions, and internal processes. Identify support trends and suggest improvements to tools and documentation. Collaborate with colleagues to resolve complex or unclear issues. What They re Looking For Experience and Mindset: At least 2 years experience in a customer support or technical support role. Strong organisational skills with the ability to prioritise effectively. A structured, analytical approach to problem-solving. High attention to detail and commitment to quality. Proactive mindset with a focus on continuous improvement. Comfortable working independently in a remote environment. Technical Skills: Strong written communication skills, with the ability to explain clearly and concisely. Confident troubleshooting technical issues across web-based systems. Comfortable working with tools such as knowledge bases and internal documentation systems. General technical aptitude and curiosity. Nice to Have: Basic knowledge of HTML, CSS, JavaScript, or JSON. Experience in healthcare technology or a related field. How You Work with Others: Clear and professional communication with both customers and colleagues. Able to translate technical issues into simple, user-friendly explanations. Collaborative approach to problem-solving and knowledge sharing. Proactive in documenting processes and improving team resources. Benefits and Location: Competitive salary (£32,000 £34,000) plus discretionary bonus. 25 days holiday plus bank holidays. Fully remote working within 4 hours of UTC. Optional access to office space in Fulham, London. Equipment provided, including laptop and home office setup support. Flexible, supportive, and low-bureaucracy working environment.
Overview Recruitment Consultant - Building Control. A leading niche supplier of personnel to the Built Environment Professional Services sector is growing and looking to add a Recruitment Consultant to its team. This is a fully remote role, ideal for someone with a strong background in recruiting for Construction Consultancies, particularly within the Building Control space. You'll join a committed and collaborative team that covers a wide range of professional service sectors including Surveying, Engineering, Project Management, Design, and Planning. Your expertise in the Building Surveying and Building Control sectors will strengthen the team's capacity to deliver high-quality recruitment solutions to clients across the Built Environment. This is a candidate-driven market, where demand is increasing due to stricter safety regulations and net-zero building targets. You'll be working closely with Local Authorities, Private Sector firms, Consultancies, and Specialist Bodies, placing professionals such as: Building Control Officers Building Inspectors Building Surveyors Assistant / Graduate Building Control Surveyors Approved Inspectors With average permanent fees of £9,000 and contract timesheet values of £400 per week, the earning potential is significant. What They are Looking For: 3+ years of 360 business development recruitment experience, with a proven track record in the Building Control / Built Environment sectors. A consistent billing history and stable career background - no frequent job changes. Strong communication and relationship-building skills. What They Offer: Competitive Base Salary: £35,000-£45,000 Company Share Scheme: All employees participate in our growth through equity options. Commission: Generous, negotiable commission structures with no thresholds. Private Healthcare: Comprehensive coverage through Aviva. Leave Entitlement: 25 days annual leave plus your birthday off. Remote Work Support: Full home-office setup provided, with ongoing tech and operational support. If you're ready to take the next step in your recruitment career with a forward-thinking, remote-first business, we'd love to hear from you. This vacancy is for a permanent, full-time role based in the UK. Applicants must have independent legal authorisation to live and work in the UK. I don't advertise all the recruitment roles I am working on, so the best way to hear more about the opportunities I have at present is to speak with me or one of the team directly. See latest jobs. We are only able to respond to Candidates whohaveRecruitment Industry experience. If you have not heard from us within one week, please assume you have not been selected for an interview. Rec2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Rec2 Recruitment specifically focuses on the placement of experienced Recruitment Professionals in the Built Environment, Engineering, and Energy sectors. I don't advertise all the recruitment roles I am working on, so the best way to hear more about the opportunities I have at present is to speak with me or one of the team directly. See latest jobs. REC2 is affiliated with a specialist job board and information resource dedicated to the Recruitment Industry. We focus exclusively on the R2R, Rec2Rec, and Recruitment to Recruitment sectors, helping experienced Recruitment Professionals apply for recruitment jobs across the UK.
Apr 02, 2026
Full time
Overview Recruitment Consultant - Building Control. A leading niche supplier of personnel to the Built Environment Professional Services sector is growing and looking to add a Recruitment Consultant to its team. This is a fully remote role, ideal for someone with a strong background in recruiting for Construction Consultancies, particularly within the Building Control space. You'll join a committed and collaborative team that covers a wide range of professional service sectors including Surveying, Engineering, Project Management, Design, and Planning. Your expertise in the Building Surveying and Building Control sectors will strengthen the team's capacity to deliver high-quality recruitment solutions to clients across the Built Environment. This is a candidate-driven market, where demand is increasing due to stricter safety regulations and net-zero building targets. You'll be working closely with Local Authorities, Private Sector firms, Consultancies, and Specialist Bodies, placing professionals such as: Building Control Officers Building Inspectors Building Surveyors Assistant / Graduate Building Control Surveyors Approved Inspectors With average permanent fees of £9,000 and contract timesheet values of £400 per week, the earning potential is significant. What They are Looking For: 3+ years of 360 business development recruitment experience, with a proven track record in the Building Control / Built Environment sectors. A consistent billing history and stable career background - no frequent job changes. Strong communication and relationship-building skills. What They Offer: Competitive Base Salary: £35,000-£45,000 Company Share Scheme: All employees participate in our growth through equity options. Commission: Generous, negotiable commission structures with no thresholds. Private Healthcare: Comprehensive coverage through Aviva. Leave Entitlement: 25 days annual leave plus your birthday off. Remote Work Support: Full home-office setup provided, with ongoing tech and operational support. If you're ready to take the next step in your recruitment career with a forward-thinking, remote-first business, we'd love to hear from you. This vacancy is for a permanent, full-time role based in the UK. Applicants must have independent legal authorisation to live and work in the UK. I don't advertise all the recruitment roles I am working on, so the best way to hear more about the opportunities I have at present is to speak with me or one of the team directly. See latest jobs. We are only able to respond to Candidates whohaveRecruitment Industry experience. If you have not heard from us within one week, please assume you have not been selected for an interview. Rec2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Rec2 Recruitment specifically focuses on the placement of experienced Recruitment Professionals in the Built Environment, Engineering, and Energy sectors. I don't advertise all the recruitment roles I am working on, so the best way to hear more about the opportunities I have at present is to speak with me or one of the team directly. See latest jobs. REC2 is affiliated with a specialist job board and information resource dedicated to the Recruitment Industry. We focus exclusively on the R2R, Rec2Rec, and Recruitment to Recruitment sectors, helping experienced Recruitment Professionals apply for recruitment jobs across the UK.
A recruitment agency specializing in Built Environment is seeking a Recruitment Consultant focused on Building Control. This fully remote role requires 3+ years of recruitment experience in the sector. You will collaborate with local authorities and private firms, offering recruitment solutions for various positions within the Built Environment. The base salary ranges from £35,000 to £45,000, along with generous commission structures and comprehensive benefits, including private healthcare and remote support.
Apr 02, 2026
Full time
A recruitment agency specializing in Built Environment is seeking a Recruitment Consultant focused on Building Control. This fully remote role requires 3+ years of recruitment experience in the sector. You will collaborate with local authorities and private firms, offering recruitment solutions for various positions within the Built Environment. The base salary ranges from £35,000 to £45,000, along with generous commission structures and comprehensive benefits, including private healthcare and remote support.
We are now seeking an Associate Consultant or Consultant to join our Digital Forensics and Incident Response team in London. In this role you will provide technical expertise and consultative solutions in the field of Digital Forensics, Incident Response, Cyber Security and eDiscovery for our clients. Our clients include Law Firms, Fortune 500 multi-nationals, and Government/Law Enforcement. You will be expected to be a technical lead on cases for our regional and international Discovery & Data Insights teams (DFIR/Legal Technologies/Data Analytics) as well as working closely with our Cyber Response and Crisis Management divisions as well as our Investigations teams. In addition, you will support the business development effort for the department contributing subject matter expertise in articles, presentations and marketing campaigns. Tasks and Responsibilities Provide forensic/incident response consultancy and expertise in data collections, investigative/analysis & cyber security services to our clients To support our Investigation teams across regions To provide high quality deliverables to our clients in a timely and efficient manner To ensure work is defensible and to an evidential standard as appropriate for tasks To provide expert testimony in court as and when required To be innovative and creative showing initiative in bringing teams together To anticipate client needs and continually strive for ways to work efficiently To respond to potential enquiries and convert these into sales leads and proposals To actively engage in business development and marketing Must be available for international travel (up to 25% of time) Knowledge and Experience Essential Previous, demonstrable, technical computer forensics experience for cyber incident response and investigations. Thorough understanding of best practice procedures (NPCC, NIST, ISO17025) evidence handling, computer systems and tools of the trade Thorough understanding of both the MITRE ATT&CK and Cyber Kill chain framework, network topology and EDR solutions Previous expert understanding of multiple operating systems, particularly Microsoft and Linux infrastructure and networking systems, both on-premise and in the cloud, as well as dedicated cloud services such as Microsoft 365, Azure, AWS and Google Workspace Previous expert and practical use of common computer forensic tools for imaging and analysis (for example, Logicube Falcon, Velociraptor, EnCase, FTK, Nuix, X-Ways, Axiom, IEF, Blacklight, Kali, WinFE, DEFT, Cellebrite, XRY) Expertise in PowerShell scripting, Bash scripts, Python, SQL and data wrangling for log analysis Established track record for performing forensic collections, involvement in incident response and digital investigations alongside maintaining detailed contemporaneous notes Production of expert reports and witness statements Experience in performing mobile device forensics Providing client-facing communications & consultative services Preferred Wide understanding of programming/scripting skills Presentation skills Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working. As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.
Apr 02, 2026
Full time
We are now seeking an Associate Consultant or Consultant to join our Digital Forensics and Incident Response team in London. In this role you will provide technical expertise and consultative solutions in the field of Digital Forensics, Incident Response, Cyber Security and eDiscovery for our clients. Our clients include Law Firms, Fortune 500 multi-nationals, and Government/Law Enforcement. You will be expected to be a technical lead on cases for our regional and international Discovery & Data Insights teams (DFIR/Legal Technologies/Data Analytics) as well as working closely with our Cyber Response and Crisis Management divisions as well as our Investigations teams. In addition, you will support the business development effort for the department contributing subject matter expertise in articles, presentations and marketing campaigns. Tasks and Responsibilities Provide forensic/incident response consultancy and expertise in data collections, investigative/analysis & cyber security services to our clients To support our Investigation teams across regions To provide high quality deliverables to our clients in a timely and efficient manner To ensure work is defensible and to an evidential standard as appropriate for tasks To provide expert testimony in court as and when required To be innovative and creative showing initiative in bringing teams together To anticipate client needs and continually strive for ways to work efficiently To respond to potential enquiries and convert these into sales leads and proposals To actively engage in business development and marketing Must be available for international travel (up to 25% of time) Knowledge and Experience Essential Previous, demonstrable, technical computer forensics experience for cyber incident response and investigations. Thorough understanding of best practice procedures (NPCC, NIST, ISO17025) evidence handling, computer systems and tools of the trade Thorough understanding of both the MITRE ATT&CK and Cyber Kill chain framework, network topology and EDR solutions Previous expert understanding of multiple operating systems, particularly Microsoft and Linux infrastructure and networking systems, both on-premise and in the cloud, as well as dedicated cloud services such as Microsoft 365, Azure, AWS and Google Workspace Previous expert and practical use of common computer forensic tools for imaging and analysis (for example, Logicube Falcon, Velociraptor, EnCase, FTK, Nuix, X-Ways, Axiom, IEF, Blacklight, Kali, WinFE, DEFT, Cellebrite, XRY) Expertise in PowerShell scripting, Bash scripts, Python, SQL and data wrangling for log analysis Established track record for performing forensic collections, involvement in incident response and digital investigations alongside maintaining detailed contemporaneous notes Production of expert reports and witness statements Experience in performing mobile device forensics Providing client-facing communications & consultative services Preferred Wide understanding of programming/scripting skills Presentation skills Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working. As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.
Business Consultant Location: London / Hybrid - 3 days on-site About Finova Finova is the UK's largest financial services technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market. Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts. Be part of a team that's driving innovation, enabling growth and shaping the future of UK lending. For Lenders Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences. Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs - all while staying fully compliant in a fast-moving market. About the Role As a Business Consultant, you will help customers adopt Finova's lending and savings platforms, define and validate requirements, and guide them through successful implementation. You'll work closely with clients to understand their objectives, shape scope, and ensure our standard journeys and features are used effectively. The role blends analysis, client engagement, configuration, and delivery support, with opportunities to take ownership of workstreams as your expertise grows. What you'll be doing Leading or supporting requirement elicitation, validation sessions, and change analysis to ensure scope is clearly defined and controlled Understanding end to end product journeys and key features, advising clients on configuration, usage, and best practice adoption Delivering demos and presentations that explain product capabilities, answer client questions, and support informed decision making Defining user stories and acceptance criteria, and collaborating with delivery, product, and engineering teams to ensure feasibility and clarity Identifying scope changes, estimating analysis effort, raising change requests, and supporting clients through prioritisation and adoption About you Experienced in lending or savings operations, with practical understanding of how financial institutions run their journeys and processes A strong communicator who builds trusted client relationships, presents confidently, and can influence decisions when needed A proactive problem solver with good judgement, able to work independently while knowing when to elevate Knowledgeable about industry regulations, operating models, and how they apply to lending and savings journeys Able to understand Finova's product range, interpret different implementations, and explain complex concepts clearly and simply What We Offer: Hybrid working: At Finova, we believe the best outcomes come from working together - and having the flexibility to work in a way that suits both our people and our business. We operate a hybrid working model, with most teams spending around three days a week in the office and with our customers. This time together helps us stay connected, collaborate more effectively, and solve complex challenges as a team. We also know that flexibility matters. Our approach is designed to support a healthy balance, combining in person collaboration with the freedom to work remotely where it makes sense. Holiday: 25 days holiday plus bank holidays, bank holiday trading and holiday purchase options, the opportunity to work from anywhere in the world for up to 4 weeks per year. Looking After You: Life Assurance, Group Income Protection, Private Medical Insurance, a pension scheme via Salary Exchange, an Employee Assistance Programme, and access to a Virtual GP. Family-Friendly Policies: Enhanced maternity and paternity pay, as well as paid time off for fertility treatments and pregnancy loss. Extra Perks: Cycle to Work Scheme, discounts on shops, restaurants, and gym memberships, free fresh fruit daily, and opportunities to join colleague networks and social groups. Giving Back: One paid volunteering day annually and the Give-As-You-Earn scheme to support your favourite charities. Equal Opportunity Statement We value diversity and are committed to creating an inclusive environment for all employees. If you're passionate about this role but don't meet all the criteria, please reach out-we'd love to discuss how your skills and experiences align with our needs.
Apr 02, 2026
Full time
Business Consultant Location: London / Hybrid - 3 days on-site About Finova Finova is the UK's largest financial services technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market. Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts. Be part of a team that's driving innovation, enabling growth and shaping the future of UK lending. For Lenders Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences. Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs - all while staying fully compliant in a fast-moving market. About the Role As a Business Consultant, you will help customers adopt Finova's lending and savings platforms, define and validate requirements, and guide them through successful implementation. You'll work closely with clients to understand their objectives, shape scope, and ensure our standard journeys and features are used effectively. The role blends analysis, client engagement, configuration, and delivery support, with opportunities to take ownership of workstreams as your expertise grows. What you'll be doing Leading or supporting requirement elicitation, validation sessions, and change analysis to ensure scope is clearly defined and controlled Understanding end to end product journeys and key features, advising clients on configuration, usage, and best practice adoption Delivering demos and presentations that explain product capabilities, answer client questions, and support informed decision making Defining user stories and acceptance criteria, and collaborating with delivery, product, and engineering teams to ensure feasibility and clarity Identifying scope changes, estimating analysis effort, raising change requests, and supporting clients through prioritisation and adoption About you Experienced in lending or savings operations, with practical understanding of how financial institutions run their journeys and processes A strong communicator who builds trusted client relationships, presents confidently, and can influence decisions when needed A proactive problem solver with good judgement, able to work independently while knowing when to elevate Knowledgeable about industry regulations, operating models, and how they apply to lending and savings journeys Able to understand Finova's product range, interpret different implementations, and explain complex concepts clearly and simply What We Offer: Hybrid working: At Finova, we believe the best outcomes come from working together - and having the flexibility to work in a way that suits both our people and our business. We operate a hybrid working model, with most teams spending around three days a week in the office and with our customers. This time together helps us stay connected, collaborate more effectively, and solve complex challenges as a team. We also know that flexibility matters. Our approach is designed to support a healthy balance, combining in person collaboration with the freedom to work remotely where it makes sense. Holiday: 25 days holiday plus bank holidays, bank holiday trading and holiday purchase options, the opportunity to work from anywhere in the world for up to 4 weeks per year. Looking After You: Life Assurance, Group Income Protection, Private Medical Insurance, a pension scheme via Salary Exchange, an Employee Assistance Programme, and access to a Virtual GP. Family-Friendly Policies: Enhanced maternity and paternity pay, as well as paid time off for fertility treatments and pregnancy loss. Extra Perks: Cycle to Work Scheme, discounts on shops, restaurants, and gym memberships, free fresh fruit daily, and opportunities to join colleague networks and social groups. Giving Back: One paid volunteering day annually and the Give-As-You-Earn scheme to support your favourite charities. Equal Opportunity Statement We value diversity and are committed to creating an inclusive environment for all employees. If you're passionate about this role but don't meet all the criteria, please reach out-we'd love to discuss how your skills and experiences align with our needs.
YDU JC Air Cond & Ref Inc.- Dubai
Birmingham, Staffordshire
.Contract Sales Consultant page is loaded Contract Sales Consultantlocations: Birmingham-Midlands-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD Contract Sales Consultant - Fire Suppression What we offer Competitive salary and company car/car allowance scheme & commission. Paid holidays and sick pay. Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products. Extensive product and on the job/cross training opportunities with outstanding resources available Encouraging and collaborative team environment Career development through various career ladders including Customer Service Dedication to safety through our Zero Harm policy Access to business resource groups Training on our company values Company vehicle and IT equipment to complete all jobs. What you will doOur Energy & Critical Environments Major Projects Group is primarily focused on fire suppression & detection solutions within the Energy, Petro-Chemical, Data Storage and Pharmaceutical markets/sectors.We are looking to grow and expand our market share through the addition of a contract sales consultant.The role will focus on driving additional growth from existing and new customers defined within the sector,and will target specific projects or opportunities within the market, building relationships across all stakeholders and influencers. How you will do it The role is for a salesperson who can work across mid/high level relationships within target organizations.The contract sales consultant will identify and qualify new business opportunities where the primary solutions are fire suppression and detection systemsThe key function of the role is to drive creation of high quality opportunities and conversion improvement that will translate into increased sale quality (i.e. higher volume, higher GM, more multi-solution and integrated deals etc)The role will incorporate the following key focus areas: Leverage existing relationships to identify and track new opportunities within the growth markets and sectors aligned to the growth strategy. This will also include any identified cross sell opportunities across the opportunities. Fully qualify and articulate opportunities to arrive at a bid or no bid decision. Bring professionalism, organization and expertise to each opportunity. Identify opportunities to pursue across the growth markets & sectors. Fully qualify and articulate opportunities to arrive at a bid or no bid decision. Manage all milestones and timescales with the bid team along the bid timeline to meet the clients requirements. Ability and discipline to focus on growth strategy - accounts & opportunities Build and manage effective relationships across new accounts and opportunities. Create and present winning proposals What we look for High level of creation of new accounts and opportunitiesExperience in managing opportunities/accounts and working in/with sales teams to prepare detailed proposalsDeveloping, communicating and presenting value in created solutionsTechnical experience, competency and understanding of the solutionExperience in the power/industrial sector contracting space/construction industryIf yes, then we'd love to hear from you!• Remote: buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
Apr 02, 2026
Full time
.Contract Sales Consultant page is loaded Contract Sales Consultantlocations: Birmingham-Midlands-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD Contract Sales Consultant - Fire Suppression What we offer Competitive salary and company car/car allowance scheme & commission. Paid holidays and sick pay. Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products. Extensive product and on the job/cross training opportunities with outstanding resources available Encouraging and collaborative team environment Career development through various career ladders including Customer Service Dedication to safety through our Zero Harm policy Access to business resource groups Training on our company values Company vehicle and IT equipment to complete all jobs. What you will doOur Energy & Critical Environments Major Projects Group is primarily focused on fire suppression & detection solutions within the Energy, Petro-Chemical, Data Storage and Pharmaceutical markets/sectors.We are looking to grow and expand our market share through the addition of a contract sales consultant.The role will focus on driving additional growth from existing and new customers defined within the sector,and will target specific projects or opportunities within the market, building relationships across all stakeholders and influencers. How you will do it The role is for a salesperson who can work across mid/high level relationships within target organizations.The contract sales consultant will identify and qualify new business opportunities where the primary solutions are fire suppression and detection systemsThe key function of the role is to drive creation of high quality opportunities and conversion improvement that will translate into increased sale quality (i.e. higher volume, higher GM, more multi-solution and integrated deals etc)The role will incorporate the following key focus areas: Leverage existing relationships to identify and track new opportunities within the growth markets and sectors aligned to the growth strategy. This will also include any identified cross sell opportunities across the opportunities. Fully qualify and articulate opportunities to arrive at a bid or no bid decision. Bring professionalism, organization and expertise to each opportunity. Identify opportunities to pursue across the growth markets & sectors. Fully qualify and articulate opportunities to arrive at a bid or no bid decision. Manage all milestones and timescales with the bid team along the bid timeline to meet the clients requirements. Ability and discipline to focus on growth strategy - accounts & opportunities Build and manage effective relationships across new accounts and opportunities. Create and present winning proposals What we look for High level of creation of new accounts and opportunitiesExperience in managing opportunities/accounts and working in/with sales teams to prepare detailed proposalsDeveloping, communicating and presenting value in created solutionsTechnical experience, competency and understanding of the solutionExperience in the power/industrial sector contracting space/construction industryIf yes, then we'd love to hear from you!• Remote: buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 02, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 02, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Senior Technical Consultant page is loaded Senior Technical Consultantremote type: Hybrid (Partially Remote)locations: Belfast, UKtime type: Full timeposted on: Posted Todayjob requisition id: R Senior Technical Consultant Belfast - hybridThe Senior Technical Consultant is responsible for implementing solutions using Intapp's Collaboration software and developing and delivering technical training to customers. The role is a mix of client-facing consultative work and behind the scenes solution design, configuration, data analysis, and data manipulation. It involves a diverse set of responsibilities in an agile and deadline-driven environment. The individual in this role will leverage his/her analytical skills and relevant technical knowledge to engage with customers and Intappers to deliver an excellent and consistent level of client service. The role is based in North America with and may involve limited travel. The Implementation Consultant should demonstrate passion in and a desire to become skilled in four broad areas: Technology The Senior Technical Consultant will be working with Intapp's Collaboration platform software within the customer's M365 environment. Super-user or administrator level experience with MS SharePoint and MS Teams is a must as is a strong interest in using technology to create value for our clients. Client facing skills A significant number of day-to-day responsibilities involve communicating with clients in writing and in face-to-face online meetings. Strong written and verbal communication skills are required for success. Professional Services and Legal Software delivery experience in one of public sector, legal / professional/financial services. System Integration Integration with our customers' line of business systems and understanding the relationship between data and business requirements is an important element of delivery What you will do: Working as part of a small team to implement and configure Intapp's Collaboration platform software in the customer's M365 environment. Projects typically include integrations with the customer's line of business applications using existing integration tools Conducting meetings to gather/refine and then document business requirements Configuring software and confirming expected functionality Demonstrating configured software to solicit customer's feedback/refinement Working with the customer's IT team to coordinate M365 tasks (e.g., AD group creation, data integration activities, etc.) Working with the customer's project team to facilitate UAT and training activities Working with the Intapp project manager to communicate and manage issues and ensure that the project is delivered on time and within the budget What you will need: Ten years' experience working in a technical capacity with five years' experience in a software consultant or technical analyst role Strong time management, prioritization, and communication skills, particularly the ability to effectively prioritize and execute tasks for multiple, concurrent client projects Experience administering SharePoint and implementing SharePoint based solutions, in a client facing capacity or working for a third party/consultancy Experience implementing Microsoft 365 Teams and Outlook Working knowledge of Azure and M365 admin center Some automation coding experience in Microsoft technologies such as PowerShell or Power Automate. Ability to work effectively as part of a team with shared objectives and on own initiative Advanced administration skills, in particular using MS Word, Excel, and PowerPoint Experience deploying client-side software desired Experience in Power BI and Power Automate desired What you will gain at Intapp: At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.Here, you will have the opportunity to: Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career. Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day. Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of. Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain or to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at . If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers. Intapp builds AI software to power the world's top investment, legal, and consulting firms. Our clients face unique challenges: they must track and manage complex client relationships, navigate strict regulatory requirements, and manage sensitive deal information. We develop software specifically for these needs, helping firms find and win business, onboard clients safely and manage risk, deliver exceptional work, and capture full value. Today, more than 2,700 firms worldwide rely on Intapp, including 95 of the Am Law 100, 16 of the top 20 accounting firms, and more than 1,700 private capital, investment banking, and real assets firms. Intapp has helped firms achieve measurable impact - from 25% more pitch opportunities to 55% faster client onboarding - turning intelligence into competitive advantage. Founded in 2000 and headquartered in Palo Alto, California, Intapp completed a successful IPO on June 30, 2021 (NASDAQ: INTA). Alongside a global ecosystem of partners, Intapp accelerates innovation and integration, ensuring our clients are always at the forefront of transformation.
Apr 02, 2026
Full time
Senior Technical Consultant page is loaded Senior Technical Consultantremote type: Hybrid (Partially Remote)locations: Belfast, UKtime type: Full timeposted on: Posted Todayjob requisition id: R Senior Technical Consultant Belfast - hybridThe Senior Technical Consultant is responsible for implementing solutions using Intapp's Collaboration software and developing and delivering technical training to customers. The role is a mix of client-facing consultative work and behind the scenes solution design, configuration, data analysis, and data manipulation. It involves a diverse set of responsibilities in an agile and deadline-driven environment. The individual in this role will leverage his/her analytical skills and relevant technical knowledge to engage with customers and Intappers to deliver an excellent and consistent level of client service. The role is based in North America with and may involve limited travel. The Implementation Consultant should demonstrate passion in and a desire to become skilled in four broad areas: Technology The Senior Technical Consultant will be working with Intapp's Collaboration platform software within the customer's M365 environment. Super-user or administrator level experience with MS SharePoint and MS Teams is a must as is a strong interest in using technology to create value for our clients. Client facing skills A significant number of day-to-day responsibilities involve communicating with clients in writing and in face-to-face online meetings. Strong written and verbal communication skills are required for success. Professional Services and Legal Software delivery experience in one of public sector, legal / professional/financial services. System Integration Integration with our customers' line of business systems and understanding the relationship between data and business requirements is an important element of delivery What you will do: Working as part of a small team to implement and configure Intapp's Collaboration platform software in the customer's M365 environment. Projects typically include integrations with the customer's line of business applications using existing integration tools Conducting meetings to gather/refine and then document business requirements Configuring software and confirming expected functionality Demonstrating configured software to solicit customer's feedback/refinement Working with the customer's IT team to coordinate M365 tasks (e.g., AD group creation, data integration activities, etc.) Working with the customer's project team to facilitate UAT and training activities Working with the Intapp project manager to communicate and manage issues and ensure that the project is delivered on time and within the budget What you will need: Ten years' experience working in a technical capacity with five years' experience in a software consultant or technical analyst role Strong time management, prioritization, and communication skills, particularly the ability to effectively prioritize and execute tasks for multiple, concurrent client projects Experience administering SharePoint and implementing SharePoint based solutions, in a client facing capacity or working for a third party/consultancy Experience implementing Microsoft 365 Teams and Outlook Working knowledge of Azure and M365 admin center Some automation coding experience in Microsoft technologies such as PowerShell or Power Automate. Ability to work effectively as part of a team with shared objectives and on own initiative Advanced administration skills, in particular using MS Word, Excel, and PowerPoint Experience deploying client-side software desired Experience in Power BI and Power Automate desired What you will gain at Intapp: At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.Here, you will have the opportunity to: Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career. Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day. Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of. Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain or to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at . If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers. Intapp builds AI software to power the world's top investment, legal, and consulting firms. Our clients face unique challenges: they must track and manage complex client relationships, navigate strict regulatory requirements, and manage sensitive deal information. We develop software specifically for these needs, helping firms find and win business, onboard clients safely and manage risk, deliver exceptional work, and capture full value. Today, more than 2,700 firms worldwide rely on Intapp, including 95 of the Am Law 100, 16 of the top 20 accounting firms, and more than 1,700 private capital, investment banking, and real assets firms. Intapp has helped firms achieve measurable impact - from 25% more pitch opportunities to 55% faster client onboarding - turning intelligence into competitive advantage. Founded in 2000 and headquartered in Palo Alto, California, Intapp completed a successful IPO on June 30, 2021 (NASDAQ: INTA). Alongside a global ecosystem of partners, Intapp accelerates innovation and integration, ensuring our clients are always at the forefront of transformation.
Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 02, 2026
Full time
Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
About the role Consultant Leadership Advisory London Odgers Executive Search and Leadership Advisory Our Leadership Advisory teams support the needs of clients who want to elevate the capability of their leaders and organisations to deliver sustainable performance and long term value for key stakeholders. We partner with Boards, executive teams, and organisations that recognise exceptional leadership as the defining factor in achieving strategic ambitions and securing enduring success. We provide custom, best in class solutions across leadership assessment, CEO and executive succession planning, leadership cohort development, executive and team coaching, new leader integration, and Board effectiveness. Our work enables organisations to make critical talent decisions with insight and confidence, ensuring they have the leadership strength required to navigate complexity and continuous change. We operate as an integrated team, drawing on the combined expertise of our partners, colleagues, and clients, and leveraging the most advanced tools, instruments, and advisory methodologies. Odgers' vision is clear: to help clients build exceptional leadership teams, and our Leadership Advisory Practice is central to delivering on this vision, supporting clients in assessing current leaders, identifying and developing high potential talent, building high performing teams and Boards, and coaching leaders to excel. About the role This is a standout opportunity to join a market leading team delivering some of the most high profile, senior, complex, and impactful work. The practice is in a period of significant growth, and as part of this momentum, we are seeking to appoint an additional team member to help us continue delivering outstanding leadership advisory solutions across succession, executive and team coaching, leadership assessment, Board engagement, and strategic alignment. Lead business development activity, forging and nurturing client relationships, defining suitable services, and executing client projects. Execute high-quality, creative work while providing guidance and support to other members of the team. Cultivate enduring relationships with clients, candidates, and internal stakeholders, establishing a robust personal brand known for delivering exceptional advice and services. Embrace a highly collaborative approach - actively introducing colleagues from different Practices to our teams' work, and vice versa. Gain comprehensive insights into client organisations to strategically broaden our service offerings while proactively reducing risks for their businesses. Play a vital role in a high-performing team, bringing fresh ideas and innovation to every aspect of your work while contributing to the achievement of our team goals. Mentor and develop team members, growing and retaining a diverse and talented team across the firm. Contribute to the strategy for the UK team and the global Leadership Advisory and Assessment offering. About you Proven capability to interact with senior stakeholders, including board members and executives, with a focus on building trusted advisory relationships with top leaders. Demonstrated excellence in client assignments, bringing insights and innovation to create business development opportunities. Strong consulting skills, capable of managing projects from conception to successful completion, with excellent timing, judgement, patience, and determination to overcome obstacles. An entrepreneurial mindset, with a high level of self starting energy and a strong ability to collaborate with colleagues. An ability to work autonomously, in a flat, non hierarchical company structure with a culture of unity and collaboration. Intellectually curious with a broad outlook, bringing creative thinking, common sense, and an open mind. Experience addressing and talent challenges, developing effective solutions, and successfully influencing others to support your initiatives. Strong interpersonal skills, with an ability to work with many different people, demonstrating your commitment to inclusion and diversity. An openness to question perspectives and share valuable insights, all while maintaining humility. About us Odgers is one of the world's leading Global Executive Search firms. Our reputation for excellence and integrity has been established over 60 years and we are a partnership-driven by the client, candidate, and employee experience. We function as trusted advisors to our clients and candidates and engage with a diverse range of leaders for the most influential roles across a wide variety of industries. The service we deliver is creative, insightful, and most importantly, in partnership; we pride ourselves on maintaining personal relationships. At Odgers, we are proud of our progressive, diverse, meritocratic, and collaborative culture where you will find support, training and career development working with colleagues striving for excellence in all they do. We are UK headquartered with colleagues across 58 Offices in 32 countries specialising in over 50 sectors and functions. Hybrid Working Our Hybrid working policy is based on the principles of empowerment, mutual trust and flexibility, recognising that we work best when we make choices about when, where and how we work. At the same time, we are reminded that time together is so important. We are a client-service business in which our relationships and our culture provide a significant advantage. Our offices remain critical to how we work; they are a place for collaboration, learning, and support and an anchor for the culture of which we are so proud. We operate a hybrid working model which would typically see you spending a minimum of 3 days working from the office and the rest remotely. Your work pattern will be reliant on business demands, and we would expect you to manage your time accordingly. At Odgers, we are committed to fostering a work environment that is safe and respectful of all individuals. We have and will always stand with and support the inclusion and equity of our colleagues, candidates and clients and are committed to improving diversity in all its forms within Odgers. Unlimited embodies this philosophy and our commitment to inclusion. We have several initiatives that ensure equity is practised at all levels of our organisation, including our Allies programme, an equitable recruitment process designed to ensure opportunity, our Next Generation council and a meritocratic promotion process. Sustainability Modern businesses have a duty to be environmentally responsible and operate sustainably. We believe this represents not only sound commercial sense but also recognises our ethical responsibility to minimise the impact of our activities on the environment and to leave a positive legacy for future generations. We have committed to, and set, science based decarbonisation targets, and have received verification of these goals from the Science Based Targets initiative (SBTi). These targets will hold us accountable to our sustainability strategy while enabling us to measure our progress. This is complemented by us continuing to provide sustainability insight to our clients and cultivating a track record within sustainable businesses and in placing sustainability leaders. Corporate Social Responsibility We take Charity seriously - but like to have fun too. Our CSR team are always thinking up new events and activities to get involved in and raise funds for our chosen charity British Heart Foundation. We also have a variety of social clubs and learning opportunities to suit everyone such as the Brunch and Learn Session, Odgers choir, the book club or one of the many sports clubs Whats on offer? A competitive base salary, supplemented by our benefits package and discretionary bonus 25 days Annual leave + 3 gift days for the Christmas closure + bank holidays Private Medical Insurance with Bupa and cash plan with Simply Health Group Company Pension Season Ticket Loan & Cycle to work scheme Give As You Earn Group Income Protection Group Life Assurance Employee Assistance Programme Charity Day Wellbeing Programmes, support and speakers On boarding, induction training and ongoing professional development Corporate member discounts and benefits available through Bupa and Simply Health including Gyms Discounts Applications We are committed to ensuring everyone can access our website and application processes. This includes people with sight loss, hearing, mobility and cognitive impairments. Should you require access to these documents in alternative formats, need to apply in a different format or need any reasonable adjustments made for any interview please contact our Talent Team at If you have any comments and/or suggestions about improving access to our application processes, please don't hesitate to contact us at Eligibility You must be eligible to live and work in the UK
Apr 01, 2026
Full time
About the role Consultant Leadership Advisory London Odgers Executive Search and Leadership Advisory Our Leadership Advisory teams support the needs of clients who want to elevate the capability of their leaders and organisations to deliver sustainable performance and long term value for key stakeholders. We partner with Boards, executive teams, and organisations that recognise exceptional leadership as the defining factor in achieving strategic ambitions and securing enduring success. We provide custom, best in class solutions across leadership assessment, CEO and executive succession planning, leadership cohort development, executive and team coaching, new leader integration, and Board effectiveness. Our work enables organisations to make critical talent decisions with insight and confidence, ensuring they have the leadership strength required to navigate complexity and continuous change. We operate as an integrated team, drawing on the combined expertise of our partners, colleagues, and clients, and leveraging the most advanced tools, instruments, and advisory methodologies. Odgers' vision is clear: to help clients build exceptional leadership teams, and our Leadership Advisory Practice is central to delivering on this vision, supporting clients in assessing current leaders, identifying and developing high potential talent, building high performing teams and Boards, and coaching leaders to excel. About the role This is a standout opportunity to join a market leading team delivering some of the most high profile, senior, complex, and impactful work. The practice is in a period of significant growth, and as part of this momentum, we are seeking to appoint an additional team member to help us continue delivering outstanding leadership advisory solutions across succession, executive and team coaching, leadership assessment, Board engagement, and strategic alignment. Lead business development activity, forging and nurturing client relationships, defining suitable services, and executing client projects. Execute high-quality, creative work while providing guidance and support to other members of the team. Cultivate enduring relationships with clients, candidates, and internal stakeholders, establishing a robust personal brand known for delivering exceptional advice and services. Embrace a highly collaborative approach - actively introducing colleagues from different Practices to our teams' work, and vice versa. Gain comprehensive insights into client organisations to strategically broaden our service offerings while proactively reducing risks for their businesses. Play a vital role in a high-performing team, bringing fresh ideas and innovation to every aspect of your work while contributing to the achievement of our team goals. Mentor and develop team members, growing and retaining a diverse and talented team across the firm. Contribute to the strategy for the UK team and the global Leadership Advisory and Assessment offering. About you Proven capability to interact with senior stakeholders, including board members and executives, with a focus on building trusted advisory relationships with top leaders. Demonstrated excellence in client assignments, bringing insights and innovation to create business development opportunities. Strong consulting skills, capable of managing projects from conception to successful completion, with excellent timing, judgement, patience, and determination to overcome obstacles. An entrepreneurial mindset, with a high level of self starting energy and a strong ability to collaborate with colleagues. An ability to work autonomously, in a flat, non hierarchical company structure with a culture of unity and collaboration. Intellectually curious with a broad outlook, bringing creative thinking, common sense, and an open mind. Experience addressing and talent challenges, developing effective solutions, and successfully influencing others to support your initiatives. Strong interpersonal skills, with an ability to work with many different people, demonstrating your commitment to inclusion and diversity. An openness to question perspectives and share valuable insights, all while maintaining humility. About us Odgers is one of the world's leading Global Executive Search firms. Our reputation for excellence and integrity has been established over 60 years and we are a partnership-driven by the client, candidate, and employee experience. We function as trusted advisors to our clients and candidates and engage with a diverse range of leaders for the most influential roles across a wide variety of industries. The service we deliver is creative, insightful, and most importantly, in partnership; we pride ourselves on maintaining personal relationships. At Odgers, we are proud of our progressive, diverse, meritocratic, and collaborative culture where you will find support, training and career development working with colleagues striving for excellence in all they do. We are UK headquartered with colleagues across 58 Offices in 32 countries specialising in over 50 sectors and functions. Hybrid Working Our Hybrid working policy is based on the principles of empowerment, mutual trust and flexibility, recognising that we work best when we make choices about when, where and how we work. At the same time, we are reminded that time together is so important. We are a client-service business in which our relationships and our culture provide a significant advantage. Our offices remain critical to how we work; they are a place for collaboration, learning, and support and an anchor for the culture of which we are so proud. We operate a hybrid working model which would typically see you spending a minimum of 3 days working from the office and the rest remotely. Your work pattern will be reliant on business demands, and we would expect you to manage your time accordingly. At Odgers, we are committed to fostering a work environment that is safe and respectful of all individuals. We have and will always stand with and support the inclusion and equity of our colleagues, candidates and clients and are committed to improving diversity in all its forms within Odgers. Unlimited embodies this philosophy and our commitment to inclusion. We have several initiatives that ensure equity is practised at all levels of our organisation, including our Allies programme, an equitable recruitment process designed to ensure opportunity, our Next Generation council and a meritocratic promotion process. Sustainability Modern businesses have a duty to be environmentally responsible and operate sustainably. We believe this represents not only sound commercial sense but also recognises our ethical responsibility to minimise the impact of our activities on the environment and to leave a positive legacy for future generations. We have committed to, and set, science based decarbonisation targets, and have received verification of these goals from the Science Based Targets initiative (SBTi). These targets will hold us accountable to our sustainability strategy while enabling us to measure our progress. This is complemented by us continuing to provide sustainability insight to our clients and cultivating a track record within sustainable businesses and in placing sustainability leaders. Corporate Social Responsibility We take Charity seriously - but like to have fun too. Our CSR team are always thinking up new events and activities to get involved in and raise funds for our chosen charity British Heart Foundation. We also have a variety of social clubs and learning opportunities to suit everyone such as the Brunch and Learn Session, Odgers choir, the book club or one of the many sports clubs Whats on offer? A competitive base salary, supplemented by our benefits package and discretionary bonus 25 days Annual leave + 3 gift days for the Christmas closure + bank holidays Private Medical Insurance with Bupa and cash plan with Simply Health Group Company Pension Season Ticket Loan & Cycle to work scheme Give As You Earn Group Income Protection Group Life Assurance Employee Assistance Programme Charity Day Wellbeing Programmes, support and speakers On boarding, induction training and ongoing professional development Corporate member discounts and benefits available through Bupa and Simply Health including Gyms Discounts Applications We are committed to ensuring everyone can access our website and application processes. This includes people with sight loss, hearing, mobility and cognitive impairments. Should you require access to these documents in alternative formats, need to apply in a different format or need any reasonable adjustments made for any interview please contact our Talent Team at If you have any comments and/or suggestions about improving access to our application processes, please don't hesitate to contact us at Eligibility You must be eligible to live and work in the UK
Commercial, dynamic, energetic, creative, curious, pragmatic, influential, inspiring, kind. do these words describe you? If yes, then this is a fantastic opportunity to join and collaborate with like hearted HR Director superstars in the People Puzzles community. Where? Well located near to Glasgow, to support clients across the City and surrounding areas. Who are you? A highly successful CPO, CHRO, People/HR Director or Senior HR Consultant that loves to help businesses unlock their potential and drive through people solutions that change lives. You might be looking for an alternative to corporate life and are excited to work with SME businesses/entrepreneurial leaders? You possess strong technical HR skills, yet you also have a solid grasp of business concepts and naturally excel at developing and implementing business strategies that align seamlessly with People strategies. You may want more control over your working life? Perhaps you have dipped your toe into the consulting world and now you are looking to take the plunge? You love to collaborate and you are looking to join a network of like minded, commercial People Directors who are there to support each other and ultimately SME business owners. You enjoy building trusting relationships across all levels and are comfortable influencing at board level. You like your "trusted advisor" status and have excellent stakeholder management skills. You tend to always exceed expectations and wow! You are seeking to have a more flexible work life balance with good earnings potential. You want to control how many days you work (with the earnings potential that matches it). You thrive in a fast paced environment and enjoy discovering and implementing innovative, commercially viable solutions while engaging everyone in the process. In essence, you are a catalyst for action, leveraging your intelligence, charisma, and vibrant energy to get things done. And what about us? We are an award winning fractional HR consultancy with 80+ of the UK's most trusted people experts, delivering business transformation through proven people strategies and chosen by over 1000 ambitious business leaders. Requirements Main Responsibilities: Lead the delivery of HR solutions to our client businesses; business and strategic HR planning, culture change, business transformation, change management, leadership development, organisational design, D&I, wellbeing, L&D & Talent Management Full accountability for managing your portfolio of clients and working in partnership with the whole team to ensure a first class HR service is provided Work with the Regional Director and our marketing team to support the process for attracting and gaining new clients Skills & Experience: Proven experience inputting into the strategic direction of the business & partnering with the Board & Senior Executive team Business consultancy skills: ability to spot opportunities and influence at all levels Ideally be CIPD (L7) qualified or equivalent A strong "people person" with a natural ability to lead teams and nurture and build relationships Credible and able to "connect" with SME business owners Autonomous, tech savvy and organised - you genuinely love and seek out new ways to work and embrace technology Commercial - you are a business person "who does HR". You see the big picture Pragmatic, you work strategically but are happy to roll your sleeves up and get stuck in A great listener, and even better at asking great questions, you'll wake up every day and think "how do I add value and do something special for my clients today?" We believe in "Team". We attract individuals who can put their energies into being part of our team and fully embrace all aspects of working as part of our local and national teams. Jacqui is one of our fractional People Directors, read her story here. "People Puzzles is a progressive organisation that cares about its team and treats you as an individual, helping and supporting you to achieve your dreams and ambitions." Network You will have access to an amazing community of People Directors who are always ready to support each other. In addition to this, we have carefully chosen strategic national partnerships that enhance our services and provide support to our People Directors. It's a win situation! CPD We provide CPD offerings and we always embrace the ethos of continuous learning and growth. Learning. We are proud of our culture. Our four core values "win/win, always passionate, still learning and be pragmatic" provide the foundation on which the culture is built. We seek individuals who are aligned with our culture and values. Marketing We have a creative marketing team that is constantly brainstorming ideas to boost awareness and generate new opportunities. Sales and business development Our team of Regional Directors play a crucial role in assisting you in expanding your portfolio. As with any endeavour, the effort you invest directly correlates with the rewards you receive, so we encourage your active participation to make your Puzzles journey both successful and fulfilling. There is some scope for client work to be remote, although most client work is onsite so interested applicants will need to be within easy commute of all the areas listed above. If you are shortlisted you will be required to complete a behavioural assessment and a background/identity check.
Apr 01, 2026
Full time
Commercial, dynamic, energetic, creative, curious, pragmatic, influential, inspiring, kind. do these words describe you? If yes, then this is a fantastic opportunity to join and collaborate with like hearted HR Director superstars in the People Puzzles community. Where? Well located near to Glasgow, to support clients across the City and surrounding areas. Who are you? A highly successful CPO, CHRO, People/HR Director or Senior HR Consultant that loves to help businesses unlock their potential and drive through people solutions that change lives. You might be looking for an alternative to corporate life and are excited to work with SME businesses/entrepreneurial leaders? You possess strong technical HR skills, yet you also have a solid grasp of business concepts and naturally excel at developing and implementing business strategies that align seamlessly with People strategies. You may want more control over your working life? Perhaps you have dipped your toe into the consulting world and now you are looking to take the plunge? You love to collaborate and you are looking to join a network of like minded, commercial People Directors who are there to support each other and ultimately SME business owners. You enjoy building trusting relationships across all levels and are comfortable influencing at board level. You like your "trusted advisor" status and have excellent stakeholder management skills. You tend to always exceed expectations and wow! You are seeking to have a more flexible work life balance with good earnings potential. You want to control how many days you work (with the earnings potential that matches it). You thrive in a fast paced environment and enjoy discovering and implementing innovative, commercially viable solutions while engaging everyone in the process. In essence, you are a catalyst for action, leveraging your intelligence, charisma, and vibrant energy to get things done. And what about us? We are an award winning fractional HR consultancy with 80+ of the UK's most trusted people experts, delivering business transformation through proven people strategies and chosen by over 1000 ambitious business leaders. Requirements Main Responsibilities: Lead the delivery of HR solutions to our client businesses; business and strategic HR planning, culture change, business transformation, change management, leadership development, organisational design, D&I, wellbeing, L&D & Talent Management Full accountability for managing your portfolio of clients and working in partnership with the whole team to ensure a first class HR service is provided Work with the Regional Director and our marketing team to support the process for attracting and gaining new clients Skills & Experience: Proven experience inputting into the strategic direction of the business & partnering with the Board & Senior Executive team Business consultancy skills: ability to spot opportunities and influence at all levels Ideally be CIPD (L7) qualified or equivalent A strong "people person" with a natural ability to lead teams and nurture and build relationships Credible and able to "connect" with SME business owners Autonomous, tech savvy and organised - you genuinely love and seek out new ways to work and embrace technology Commercial - you are a business person "who does HR". You see the big picture Pragmatic, you work strategically but are happy to roll your sleeves up and get stuck in A great listener, and even better at asking great questions, you'll wake up every day and think "how do I add value and do something special for my clients today?" We believe in "Team". We attract individuals who can put their energies into being part of our team and fully embrace all aspects of working as part of our local and national teams. Jacqui is one of our fractional People Directors, read her story here. "People Puzzles is a progressive organisation that cares about its team and treats you as an individual, helping and supporting you to achieve your dreams and ambitions." Network You will have access to an amazing community of People Directors who are always ready to support each other. In addition to this, we have carefully chosen strategic national partnerships that enhance our services and provide support to our People Directors. It's a win situation! CPD We provide CPD offerings and we always embrace the ethos of continuous learning and growth. Learning. We are proud of our culture. Our four core values "win/win, always passionate, still learning and be pragmatic" provide the foundation on which the culture is built. We seek individuals who are aligned with our culture and values. Marketing We have a creative marketing team that is constantly brainstorming ideas to boost awareness and generate new opportunities. Sales and business development Our team of Regional Directors play a crucial role in assisting you in expanding your portfolio. As with any endeavour, the effort you invest directly correlates with the rewards you receive, so we encourage your active participation to make your Puzzles journey both successful and fulfilling. There is some scope for client work to be remote, although most client work is onsite so interested applicants will need to be within easy commute of all the areas listed above. If you are shortlisted you will be required to complete a behavioural assessment and a background/identity check.
BMC Appointments Ltd
Newcastle Upon Tyne, Tyne And Wear
International Recruitment Consultant - Hybrid Working International Recruitment Consultant - Hybrid Working Newcastle upon Tyne up to £50,000 Permanent Experienced 360 Recruiters wanted for several Newcastle-based agencies. £35k-£50k base, up to 50% commission, hybrid working with international flexibility, admin & sourcing support. No micromanagement. Apply now for a confidential chat. International Recruitment Consultant - Hybrid - Newcastle (Agency Experience Required) Salary: £35,000 - £50,000 (DOE) + Uncapped Commission (up to 50%) Location: Newcastle (Hybrid - office-based with flexibility, not fully remote) International Flexibility: Potential to work internationally where appropriate Sectors: SaaS, Tech, Engineering, Life Sciences, Construction, Sales, Professional Services & more A proper recruitment role, for proper recruiters. If you're an experienced 360 recruiter who's tired of empty promises, suffocating KPIs and being treated like a number, this might just be the move you've been waiting for.We're hiring for several high-performing, growth-focused recruitment businesses based in Newcastle - all offering autonomy, flexibility and serious earning potential without the usual agency circus. This is your chance to take full ownership of your desk, supported by people who actually understand recruitment and not KPI obsessed micromanagers. What's on offer: Base salaries from £35-50k Uncapped commission - earn up to 50% of your billings Admin, sourcing & lead generation support provided Full 360 control of your desk: clients, candidates, delivery Hybrid working from Newcastle HQ Minimal internal meetings - more time doing what you do best 25+ days holiday plus bank holidays and your birthday off Supportive, grown-up leadership that actually trust you Genuine long-term progression opportunities Company incentives, socials & a proper team culture The role will see you: Build and grow your own client base and candidate network Deliver end-to-end recruitment solutions Manage permanent, contract and/or executive search mandates (depending on your market) Leverage sourcing and admin support to maximise your desk's potential Shape your own career path in a business that values your input Recruitment agency experience (360 consultants preferred) Strong business development and candidate management skills Motivated, entrepreneurial people who want autonomy with support Based in or happy to work hybrid from Newcastle (this is not fully remote) The opportunity: You'll be joining one of several highly respected recruitment businesses at a time of significant growth. You'll have the freedom to run your desk your way, while being fully supported with the resources you need to succeed - without any of the usual agency politics.
Apr 01, 2026
Full time
International Recruitment Consultant - Hybrid Working International Recruitment Consultant - Hybrid Working Newcastle upon Tyne up to £50,000 Permanent Experienced 360 Recruiters wanted for several Newcastle-based agencies. £35k-£50k base, up to 50% commission, hybrid working with international flexibility, admin & sourcing support. No micromanagement. Apply now for a confidential chat. International Recruitment Consultant - Hybrid - Newcastle (Agency Experience Required) Salary: £35,000 - £50,000 (DOE) + Uncapped Commission (up to 50%) Location: Newcastle (Hybrid - office-based with flexibility, not fully remote) International Flexibility: Potential to work internationally where appropriate Sectors: SaaS, Tech, Engineering, Life Sciences, Construction, Sales, Professional Services & more A proper recruitment role, for proper recruiters. If you're an experienced 360 recruiter who's tired of empty promises, suffocating KPIs and being treated like a number, this might just be the move you've been waiting for.We're hiring for several high-performing, growth-focused recruitment businesses based in Newcastle - all offering autonomy, flexibility and serious earning potential without the usual agency circus. This is your chance to take full ownership of your desk, supported by people who actually understand recruitment and not KPI obsessed micromanagers. What's on offer: Base salaries from £35-50k Uncapped commission - earn up to 50% of your billings Admin, sourcing & lead generation support provided Full 360 control of your desk: clients, candidates, delivery Hybrid working from Newcastle HQ Minimal internal meetings - more time doing what you do best 25+ days holiday plus bank holidays and your birthday off Supportive, grown-up leadership that actually trust you Genuine long-term progression opportunities Company incentives, socials & a proper team culture The role will see you: Build and grow your own client base and candidate network Deliver end-to-end recruitment solutions Manage permanent, contract and/or executive search mandates (depending on your market) Leverage sourcing and admin support to maximise your desk's potential Shape your own career path in a business that values your input Recruitment agency experience (360 consultants preferred) Strong business development and candidate management skills Motivated, entrepreneurial people who want autonomy with support Based in or happy to work hybrid from Newcastle (this is not fully remote) The opportunity: You'll be joining one of several highly respected recruitment businesses at a time of significant growth. You'll have the freedom to run your desk your way, while being fully supported with the resources you need to succeed - without any of the usual agency politics.
