Academic Quality Casework Manager Location: Cirencester, GL7 6JS Flexible working options are available Salary: Grade 7: £34,610 - £41,064 (dependent on experience) Vacancy Type: Permanent, full-time The University has been at the forefront of agricultural education for 180 years and is globally renowned for its links with industry and courses that are designed to meet the demands of the changing land-based sector. The Academic Quality Casework Manager will oversee the operational delivery of formal student casework, including academic appeals, complaints, academic misconduct and breaches of the student terms and conditions, in accordance with University policies and procedures and sector guidance. They will have line-management responsibility for the Academic Quality Officer (Casework). The successful applicant will have experience of managing complex casework and the application of complex regulations. They will report to the Head of Academic Quality, and will contribute to the work of the Quality team, and wider Academic Services Directorate, as required. The University is set in beautiful surroundings and offers a range of staff benefits, including a 35-hour working week with flexible working arrangements, a generous 30 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, free parking on campus, discounted catering facilities, discounted onsite gym, free library services, employee assistance programme, occupational health and counselling services, cycle to work scheme and staff development opportunities. Further details of the full range of staff benefits available can be found on their website. To Apply If you feel you are a suitable candidate and would like to work for this reputable University, please proceed through the following link to be redirected to their website to complete your application. Closing date : Sunday 12 th April 2026 Interviews : Friday 24 th April 2026 The University is an equal opportunities employer and they particularly welcome applications from black and minority ethnic candidates as they are under-represented within the University at this level
Apr 03, 2026
Full time
Academic Quality Casework Manager Location: Cirencester, GL7 6JS Flexible working options are available Salary: Grade 7: £34,610 - £41,064 (dependent on experience) Vacancy Type: Permanent, full-time The University has been at the forefront of agricultural education for 180 years and is globally renowned for its links with industry and courses that are designed to meet the demands of the changing land-based sector. The Academic Quality Casework Manager will oversee the operational delivery of formal student casework, including academic appeals, complaints, academic misconduct and breaches of the student terms and conditions, in accordance with University policies and procedures and sector guidance. They will have line-management responsibility for the Academic Quality Officer (Casework). The successful applicant will have experience of managing complex casework and the application of complex regulations. They will report to the Head of Academic Quality, and will contribute to the work of the Quality team, and wider Academic Services Directorate, as required. The University is set in beautiful surroundings and offers a range of staff benefits, including a 35-hour working week with flexible working arrangements, a generous 30 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, free parking on campus, discounted catering facilities, discounted onsite gym, free library services, employee assistance programme, occupational health and counselling services, cycle to work scheme and staff development opportunities. Further details of the full range of staff benefits available can be found on their website. To Apply If you feel you are a suitable candidate and would like to work for this reputable University, please proceed through the following link to be redirected to their website to complete your application. Closing date : Sunday 12 th April 2026 Interviews : Friday 24 th April 2026 The University is an equal opportunities employer and they particularly welcome applications from black and minority ethnic candidates as they are under-represented within the University at this level
JOB DESCRIPTION Job title: Data Protection Consultant Reporting to: Taj Sallamuddin - Information Lawyer Accountable to: Managers, wider business Line management responsibility: tba Location: Furlong House, 10a Chandos Street, W1G 9DG Hybrid working Hours: 37.5hours, 9am - 5.30pm with 1-hour unpaid lunchbreak Salary range: £48,880 to £72,800 subject to experience and skills JOB PURPOSE As a Data Protection Consultant at Information Governance Services (IGS), you will be one of the lead fee earners for our organisation. You will be leading on specific pieces of client work and/or on-going client projects, liaising with both external clients and the internal team. ABOUT IGS IGS is a small data protection consultancy firm made up of subject matter experts in all things data protection and information governance. We provide specialist advice and a variety of services to our clients to ensure that they are handling their data in-line with data protection legislation. We help ensure our clients act in accordance with best industry practices and that their handling of data is as ethical as possible. Our values are: Operational excellence; Thoughtful execution; Client-centred; Ownership; Empowered by Collaboration; Inclusion. PERSON SPECIFICATION Have wide and deep data protection and information governance knowledge and experience. Experience of working in a law firm/legal consultancy or similar. Consider themselves, and be considered by others, as experts in specific areas of data protection and information governance. Confident in dealing with a variety of clients and managing very challenging queries and high-profile projects. To carry out role of IG Lead and carry out statutory Data Protection Officer roles for large client organisations. Strong motivation to seek ongoing improvements in operational processes. To be confident in working independently, including undertaking client meetings. Experience of line management of junior team members. Hold a shared responsibility for business development. Demonstrate a sense of responsibility for the reputation and effectiveness of the company. Draft proposals, statements of work and/or SLAs for client work. Actively works efficiently and effectively CONSULTANT - ROLE DESCRIPTION AND DUTIES Be a lead fee earner for IGS Provide consistent, high-quality guidance and advice to clients and the Company on data protection, information law and intellectual property issues, this includes business as usual queries and business change. Support the Data Protection consultants in delivering training and communication to key stakeholders. Provide line management of junior members of the team and carry out pay reviews. Delegate tasks to more junior members of the team and review their work thereafter. Proactively provide support to team members where a need is identified and actively seek to identify these needs across the organisation. Participate in recruitment including the screening of potential candidates and assisting with interviews as part of a panel. Work with the business to effectively address issues, data protection matters and complaints (internal and external), as required. Maintain compliance with data protection regulations that apply to any client's business including: Data Protection Act 2018 General Data Protection Regulation (GDPR) Privacy and Electronic Communications Regulations (PECR) Data (Use and Access) Act 2025 Any new or developing data protection regulations Lead and promote data protection compliance across our client's business Offer advice and guidance on data protection and information law issues. Assist with data subject rights requests. Maintain Records of Processing Documents. Manage and maintain company data protection policies and procedures. Lead data protection by design and conduct Data Protection Impact Assessments (DPIA) where appropriate. Act as point of contact for the regulator and any other third-party who has a data protection query. Manage personal data breaches. Conduct and deliver data protection training. Assist in reviewing and negotiating contracts on behalf of clients. Monitor third party governance risk and compliance. Please note that the list above is not exhaustive. The perks Performance related bonus. Private Healthcare. Hybrid and remote working. Pension scheme. To be part of an up-and-coming consultancy where the sky is the limit. Continued support to help you fulfil your potential - you'll keep advancing your technical skills throughout your career with us. Enhanced Annual Leave Allowance - 23 days (plus bank holidays) plus an extra day per year of service up to a maximum of 7 additional days. What we need from you An undergraduate degree (2.1 or higher), preferably in a related field. Masters qualification preferred, preferably in a related field CIPP/E or equivalent preferred Proven experience (5+ years) in data protection/IG (desirable - healthcare experience). Strong leadership and team management skills. Analytical and problem-solving skills. Loyalty and integrity. Innovation and creativity for how to grow and improve a business. Discipline to be able to work remotely and fulfil your duties. A willingness to advance the companies goals and the realisation what benefits the company will benefit your ongoing growth (both financial and wellbeing). Eligible to be able to apply for UK Security Clearance. Experience with a variety of industries and settings, including the healthcare setting How to apply? Please send the following information via the button below Your CV; and A covering letter, either in the body of the email or (maximum 1 A4 page) an attached word document. The closing date for applications is April 13th 2026, although we reserve the right to close this early. IGS is an equal opportunities employer. We are dedicated to treating all of our employees and prospective employees fairly and with respect. We do not tolerate discrimination or harassment of any colleague or job applicant on the grounds of sex, race, ethnic origin, disability, age, gender nonconformity, marital or civil partner status, sexual orientation, religion or belief, being pregnant or on maternity leave. The law requires us to ensure our employees have the right to work in the UK. Before commencing employment, you will be responsible for demonstrating that you have a right to work. You will therefore be required to produce for inspection original documents dependent on your circumstances.
Apr 03, 2026
Full time
JOB DESCRIPTION Job title: Data Protection Consultant Reporting to: Taj Sallamuddin - Information Lawyer Accountable to: Managers, wider business Line management responsibility: tba Location: Furlong House, 10a Chandos Street, W1G 9DG Hybrid working Hours: 37.5hours, 9am - 5.30pm with 1-hour unpaid lunchbreak Salary range: £48,880 to £72,800 subject to experience and skills JOB PURPOSE As a Data Protection Consultant at Information Governance Services (IGS), you will be one of the lead fee earners for our organisation. You will be leading on specific pieces of client work and/or on-going client projects, liaising with both external clients and the internal team. ABOUT IGS IGS is a small data protection consultancy firm made up of subject matter experts in all things data protection and information governance. We provide specialist advice and a variety of services to our clients to ensure that they are handling their data in-line with data protection legislation. We help ensure our clients act in accordance with best industry practices and that their handling of data is as ethical as possible. Our values are: Operational excellence; Thoughtful execution; Client-centred; Ownership; Empowered by Collaboration; Inclusion. PERSON SPECIFICATION Have wide and deep data protection and information governance knowledge and experience. Experience of working in a law firm/legal consultancy or similar. Consider themselves, and be considered by others, as experts in specific areas of data protection and information governance. Confident in dealing with a variety of clients and managing very challenging queries and high-profile projects. To carry out role of IG Lead and carry out statutory Data Protection Officer roles for large client organisations. Strong motivation to seek ongoing improvements in operational processes. To be confident in working independently, including undertaking client meetings. Experience of line management of junior team members. Hold a shared responsibility for business development. Demonstrate a sense of responsibility for the reputation and effectiveness of the company. Draft proposals, statements of work and/or SLAs for client work. Actively works efficiently and effectively CONSULTANT - ROLE DESCRIPTION AND DUTIES Be a lead fee earner for IGS Provide consistent, high-quality guidance and advice to clients and the Company on data protection, information law and intellectual property issues, this includes business as usual queries and business change. Support the Data Protection consultants in delivering training and communication to key stakeholders. Provide line management of junior members of the team and carry out pay reviews. Delegate tasks to more junior members of the team and review their work thereafter. Proactively provide support to team members where a need is identified and actively seek to identify these needs across the organisation. Participate in recruitment including the screening of potential candidates and assisting with interviews as part of a panel. Work with the business to effectively address issues, data protection matters and complaints (internal and external), as required. Maintain compliance with data protection regulations that apply to any client's business including: Data Protection Act 2018 General Data Protection Regulation (GDPR) Privacy and Electronic Communications Regulations (PECR) Data (Use and Access) Act 2025 Any new or developing data protection regulations Lead and promote data protection compliance across our client's business Offer advice and guidance on data protection and information law issues. Assist with data subject rights requests. Maintain Records of Processing Documents. Manage and maintain company data protection policies and procedures. Lead data protection by design and conduct Data Protection Impact Assessments (DPIA) where appropriate. Act as point of contact for the regulator and any other third-party who has a data protection query. Manage personal data breaches. Conduct and deliver data protection training. Assist in reviewing and negotiating contracts on behalf of clients. Monitor third party governance risk and compliance. Please note that the list above is not exhaustive. The perks Performance related bonus. Private Healthcare. Hybrid and remote working. Pension scheme. To be part of an up-and-coming consultancy where the sky is the limit. Continued support to help you fulfil your potential - you'll keep advancing your technical skills throughout your career with us. Enhanced Annual Leave Allowance - 23 days (plus bank holidays) plus an extra day per year of service up to a maximum of 7 additional days. What we need from you An undergraduate degree (2.1 or higher), preferably in a related field. Masters qualification preferred, preferably in a related field CIPP/E or equivalent preferred Proven experience (5+ years) in data protection/IG (desirable - healthcare experience). Strong leadership and team management skills. Analytical and problem-solving skills. Loyalty and integrity. Innovation and creativity for how to grow and improve a business. Discipline to be able to work remotely and fulfil your duties. A willingness to advance the companies goals and the realisation what benefits the company will benefit your ongoing growth (both financial and wellbeing). Eligible to be able to apply for UK Security Clearance. Experience with a variety of industries and settings, including the healthcare setting How to apply? Please send the following information via the button below Your CV; and A covering letter, either in the body of the email or (maximum 1 A4 page) an attached word document. The closing date for applications is April 13th 2026, although we reserve the right to close this early. IGS is an equal opportunities employer. We are dedicated to treating all of our employees and prospective employees fairly and with respect. We do not tolerate discrimination or harassment of any colleague or job applicant on the grounds of sex, race, ethnic origin, disability, age, gender nonconformity, marital or civil partner status, sexual orientation, religion or belief, being pregnant or on maternity leave. The law requires us to ensure our employees have the right to work in the UK. Before commencing employment, you will be responsible for demonstrating that you have a right to work. You will therefore be required to produce for inspection original documents dependent on your circumstances.
We are looking for a food qualified Trading Standards Officer or Environmental Health Officer to conduct a series of food inspections for a Welsh Trading Standards Department About the role To assist the Trading Standards Service in providing the full range of its functions in accordance with relevant objectives, policies and procedures. About you Ideally, you will bring with you knowledge and experience of full range of Trading Standards legislation and enforcement, including Food Standards, Feed Hygiene and Product Safety. You will be organised, accurate and flexible with strong verbal and written communication skills and the ability to work on your own initiative. You may have an appropriate professional qualification or experience in a related field. You will be adaptable and organised, with an eye for detail and capable of working under pressure. You must be willing to carry out duties at flexible times including occasional evenings/ weekends. Officers should ideally have previous experience of working in a local authority environment and have knowledge of the complete range of local authority Trading Standards legislation and experience of working in a statutory/regulatory role. What you will do Undertake routine inspections and respond to complaints and enquiries relating to Trading Standards activities and support other officers in the team with this work and their development. Provide advice and assistance to businesses Work closely with other Council departments, government agencies, external partners and members of the public. Apply relevant legislation and guidance and undertake investigations or enforcement as appropriate. Prepare case files for prosecution, attend court / tribunals / hearings as required. London, South East, South West, East England, West Midlands, East Midlands, North East, North West
Apr 03, 2026
Full time
We are looking for a food qualified Trading Standards Officer or Environmental Health Officer to conduct a series of food inspections for a Welsh Trading Standards Department About the role To assist the Trading Standards Service in providing the full range of its functions in accordance with relevant objectives, policies and procedures. About you Ideally, you will bring with you knowledge and experience of full range of Trading Standards legislation and enforcement, including Food Standards, Feed Hygiene and Product Safety. You will be organised, accurate and flexible with strong verbal and written communication skills and the ability to work on your own initiative. You may have an appropriate professional qualification or experience in a related field. You will be adaptable and organised, with an eye for detail and capable of working under pressure. You must be willing to carry out duties at flexible times including occasional evenings/ weekends. Officers should ideally have previous experience of working in a local authority environment and have knowledge of the complete range of local authority Trading Standards legislation and experience of working in a statutory/regulatory role. What you will do Undertake routine inspections and respond to complaints and enquiries relating to Trading Standards activities and support other officers in the team with this work and their development. Provide advice and assistance to businesses Work closely with other Council departments, government agencies, external partners and members of the public. Apply relevant legislation and guidance and undertake investigations or enforcement as appropriate. Prepare case files for prosecution, attend court / tribunals / hearings as required. London, South East, South West, East England, West Midlands, East Midlands, North East, North West
An excellent opportunity has arisen for an experienced Senior Customer Resolution Officer to join a reputable housing provider in London on a temporary basis. This is a key role responsible for leading the effective management of complaints, enquiries , and compliments, ensuring high standards of service delivery and positive outcomes for residents. You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement. Rate: £24.50 - £25.50 Working Pattern: Hybrid Location: Greater London Key Responsibilities Lead the delivery of an effective complaints , enquiries , and compliments service , ensuring performance standards and timescales are met. Take responsibility for complex, multi-service complaints and specialist investigations from receipt through to resolution. Draft, review, and quality-assure complaint responses to ensure they are accurate, robust, and aligned with the Housing Ombudsman Code. Act as the first point of escalation for staff, providing guidance, coaching, and support. Line manage and supervise up to two-three staff , motivating and engaging the team to deliver high-quality outcomes. Coordinate and monitor responses to Members' and Cabinet enquiries, ensuring timely and effective handling. Liaise with internal teams, contractors, and external stakeholders to track remedial actions through to completion. Coordinate and facilitate compensation payments in line with policy and delegated authority. Contribute to performance reporting, identifying trends, lessons learned, and opportunities for service improvement. Support the delivery of training for new and existing staff on complaints processes, procedures, and systems. Act as contract lead for allocated stakeholders, chairing regular meetings and monitoring complaint resolution progress. Provide cover for the Manager as required. Experience: Proven experience working within the social housing sector. Demonstrable experience resolving complaints within a diverse community setting. Experience managing complex caseloads and maintaining accurate case records. Knowledge: Strong working knowledge of the Housing Ombudsman Complaint Handling Code . Confident user of Microsoft Office applications, including Word, Excel, Outlook, and Teams. Skills & Attributes: Ability to lead, motivate, and support others. Excellent written and verbal communication skills. Strong organisational skills, with the ability to manage competing priorities. Confident negotiator, able to influence stakeholders and achieve resolution. Apply now for the role of Senior Complaints Officer with a reputable housing provider, where you will play a key role in leading complaint resolution, improving customer outcomes, and driving service improvement across a diverse housing portfolio.
Apr 03, 2026
Full time
An excellent opportunity has arisen for an experienced Senior Customer Resolution Officer to join a reputable housing provider in London on a temporary basis. This is a key role responsible for leading the effective management of complaints, enquiries , and compliments, ensuring high standards of service delivery and positive outcomes for residents. You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement. Rate: £24.50 - £25.50 Working Pattern: Hybrid Location: Greater London Key Responsibilities Lead the delivery of an effective complaints , enquiries , and compliments service , ensuring performance standards and timescales are met. Take responsibility for complex, multi-service complaints and specialist investigations from receipt through to resolution. Draft, review, and quality-assure complaint responses to ensure they are accurate, robust, and aligned with the Housing Ombudsman Code. Act as the first point of escalation for staff, providing guidance, coaching, and support. Line manage and supervise up to two-three staff , motivating and engaging the team to deliver high-quality outcomes. Coordinate and monitor responses to Members' and Cabinet enquiries, ensuring timely and effective handling. Liaise with internal teams, contractors, and external stakeholders to track remedial actions through to completion. Coordinate and facilitate compensation payments in line with policy and delegated authority. Contribute to performance reporting, identifying trends, lessons learned, and opportunities for service improvement. Support the delivery of training for new and existing staff on complaints processes, procedures, and systems. Act as contract lead for allocated stakeholders, chairing regular meetings and monitoring complaint resolution progress. Provide cover for the Manager as required. Experience: Proven experience working within the social housing sector. Demonstrable experience resolving complaints within a diverse community setting. Experience managing complex caseloads and maintaining accurate case records. Knowledge: Strong working knowledge of the Housing Ombudsman Complaint Handling Code . Confident user of Microsoft Office applications, including Word, Excel, Outlook, and Teams. Skills & Attributes: Ability to lead, motivate, and support others. Excellent written and verbal communication skills. Strong organisational skills, with the ability to manage competing priorities. Confident negotiator, able to influence stakeholders and achieve resolution. Apply now for the role of Senior Complaints Officer with a reputable housing provider, where you will play a key role in leading complaint resolution, improving customer outcomes, and driving service improvement across a diverse housing portfolio.
Data & Systems Support Officer 37 hours per week / Permanent / Monday - Friday, 09:00 - 17:00 / Hybrid working - a minimum of three days on site per week, with up to two days working from home. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. The Impact and Improvement Team provides leadership on business improvement and assurance of service delivery - including quality, performance, and outcomes for children and young people. The team ensures that data and reporting meet statutory and regulatory compliance requirements, while also overseeing critical functions such as data protection, complaints, and whistleblowing. The team is additionally responsible for driving the organisation's digital transformation agenda. Through the work of the Digital Systems Project Manager and the Data & Performance Lead, the team leads strategic projects aimed at improving data quality and developing systems that support the needs of an increasingly digital organisation. The Data and Systems Support Officer is an exciting new role created to help our colleagues access and use information with greater confidence and ease, enabling them to deliver the best possible services. By supporting colleagues across the organisation, this role will make data feel more approachable, reliable, and genuinely useful in daytoday work. You will play a key role in supporting data activity across the organisation, working closely with and learning from the Data & Performance Lead. They will contribute to essential reporting and analysis, offer practical support to nontechnical colleagues facing data challenges, and produce clear insight summaries for Deputies, Managers, and Heads of Service. The role includes a defined development pathway, with onthejob learning and systemadministration training delivered by our system partners. As our processes become increasingly digitalised, this role will strengthen resilience and flexibility within the data function. You will also provide vital internal administrative support for key systems, helping us respond more quickly to user requests and shape ongoing improvements across our digital and data landscape. If you are enthusiastic about this opportunity but don't meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we're looking for. We are looking for a someone with a strong understanding of how data supports organisational performance and informs effective decisionmaking. Along with a strong attention and a desire to learn analytics, system administration and digital tools in a supportive environment. You will recognise the value of clear reporting and engaging visualisation in bringing information to life and be genuinely passionate about helping colleagues unlock the potential of digital tools. You will already have excellent communication skills that enable you to work confidently with a wide range of internal stakeholders, many of whom may not have a technical background. Experience with data handling, reporting tools, Microsoft Excel, Power BI (or equivalent), Salesforce, and SharePoint would be highly advantageous. If you would like any further information or an informal discussion about this post, please contact . If you require any assistance with our application process, please do email us at . CLOSING DATE: Friday 17 April 2026 at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children's and Adults' Barred Lists) as well as comprehensive reference and activity check.
Apr 02, 2026
Full time
Data & Systems Support Officer 37 hours per week / Permanent / Monday - Friday, 09:00 - 17:00 / Hybrid working - a minimum of three days on site per week, with up to two days working from home. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. The Impact and Improvement Team provides leadership on business improvement and assurance of service delivery - including quality, performance, and outcomes for children and young people. The team ensures that data and reporting meet statutory and regulatory compliance requirements, while also overseeing critical functions such as data protection, complaints, and whistleblowing. The team is additionally responsible for driving the organisation's digital transformation agenda. Through the work of the Digital Systems Project Manager and the Data & Performance Lead, the team leads strategic projects aimed at improving data quality and developing systems that support the needs of an increasingly digital organisation. The Data and Systems Support Officer is an exciting new role created to help our colleagues access and use information with greater confidence and ease, enabling them to deliver the best possible services. By supporting colleagues across the organisation, this role will make data feel more approachable, reliable, and genuinely useful in daytoday work. You will play a key role in supporting data activity across the organisation, working closely with and learning from the Data & Performance Lead. They will contribute to essential reporting and analysis, offer practical support to nontechnical colleagues facing data challenges, and produce clear insight summaries for Deputies, Managers, and Heads of Service. The role includes a defined development pathway, with onthejob learning and systemadministration training delivered by our system partners. As our processes become increasingly digitalised, this role will strengthen resilience and flexibility within the data function. You will also provide vital internal administrative support for key systems, helping us respond more quickly to user requests and shape ongoing improvements across our digital and data landscape. If you are enthusiastic about this opportunity but don't meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we're looking for. We are looking for a someone with a strong understanding of how data supports organisational performance and informs effective decisionmaking. Along with a strong attention and a desire to learn analytics, system administration and digital tools in a supportive environment. You will recognise the value of clear reporting and engaging visualisation in bringing information to life and be genuinely passionate about helping colleagues unlock the potential of digital tools. You will already have excellent communication skills that enable you to work confidently with a wide range of internal stakeholders, many of whom may not have a technical background. Experience with data handling, reporting tools, Microsoft Excel, Power BI (or equivalent), Salesforce, and SharePoint would be highly advantageous. If you would like any further information or an informal discussion about this post, please contact . If you require any assistance with our application process, please do email us at . CLOSING DATE: Friday 17 April 2026 at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children's and Adults' Barred Lists) as well as comprehensive reference and activity check.
Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high quality, resident focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value for money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti social behaviour through decisive case management and partnership working. Ensuring responsive, victim centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi agency working. Excellent communication, influencing, and relationship building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.
Apr 02, 2026
Full time
Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high quality, resident focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value for money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti social behaviour through decisive case management and partnership working. Ensuring responsive, victim centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi agency working. Excellent communication, influencing, and relationship building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.
Professional Standards Education Officer (PSEO) £24,000 pa plus excellent benefits (£40,000 FTE) Part-time, 3 days per week Hybrid - mostly online working from home Are you an experienced acupuncture practitioner interested in joining the BAcC staff team in a key role that will help protect both practising acupuncturists and the public? The Professional Standards Education Officer (PSEO) will be at the forefront of supporting BAcC members to work safely and manage the risks of their practice. You will also have a great positive impact on public protection and fostering trust across UK and global institutions in the practice of acupuncture. This will be a varied role, involving all stages of developing and updating policy and communicating it to the membership. You will work as part of our wonderful team, alongside our Safe Practice Officer, Research and Policy Manager, and our Professional Conduct Officers. You will also act as a link with the BAcC's insurer in-house risk and legal support and connect to professionals across other UK healthcare regulators. As the Secretary to the Education Committee, you will support the BAcC's newly integrated education and accreditation function and assist the Chair and committee in guiding the future of acupuncture accreditation in the UK. It is anticipated that your time will be split approximately two days per week in the risk management and safe practice support role, and one day per week in the education support role. These two functions have great synergy; you will facilitate the key connection between the BAcC and college accreditation by transmitting risk mitigation strategies and taking college feedback on new risks to update policy. The work will be varied and interesting and, most importantly, you will be able to make a huge and tangible difference to the community. It is an exciting time right now at the BAcC as we are transforming the way we work. We are moving from a passive repository of safe practice information to an evolving, active support service for members where they need it most. The work you do in this role will not only help other acupuncturists navigate difficult situations and avoid complaints, but it will enable them to be fully protected in the rare event that a claim or complaint comes in. We seek candidates with: Essential skills strong written communication skills to simplify complex risk information and produce engaging content the ability to work independently, prioritise workload, and manage your own schedule in a mostly home-based role Desirable skills experience in the provision of education at QAA level 6 or higher (including teaching or college administration) first-hand experience as a practitioner of acupuncture Please see the attached Candidate Pack for the full job description Closing date: 12pm on 7 April 2026 Interviews will be held on 23 April 2026
Apr 02, 2026
Full time
Professional Standards Education Officer (PSEO) £24,000 pa plus excellent benefits (£40,000 FTE) Part-time, 3 days per week Hybrid - mostly online working from home Are you an experienced acupuncture practitioner interested in joining the BAcC staff team in a key role that will help protect both practising acupuncturists and the public? The Professional Standards Education Officer (PSEO) will be at the forefront of supporting BAcC members to work safely and manage the risks of their practice. You will also have a great positive impact on public protection and fostering trust across UK and global institutions in the practice of acupuncture. This will be a varied role, involving all stages of developing and updating policy and communicating it to the membership. You will work as part of our wonderful team, alongside our Safe Practice Officer, Research and Policy Manager, and our Professional Conduct Officers. You will also act as a link with the BAcC's insurer in-house risk and legal support and connect to professionals across other UK healthcare regulators. As the Secretary to the Education Committee, you will support the BAcC's newly integrated education and accreditation function and assist the Chair and committee in guiding the future of acupuncture accreditation in the UK. It is anticipated that your time will be split approximately two days per week in the risk management and safe practice support role, and one day per week in the education support role. These two functions have great synergy; you will facilitate the key connection between the BAcC and college accreditation by transmitting risk mitigation strategies and taking college feedback on new risks to update policy. The work will be varied and interesting and, most importantly, you will be able to make a huge and tangible difference to the community. It is an exciting time right now at the BAcC as we are transforming the way we work. We are moving from a passive repository of safe practice information to an evolving, active support service for members where they need it most. The work you do in this role will not only help other acupuncturists navigate difficult situations and avoid complaints, but it will enable them to be fully protected in the rare event that a claim or complaint comes in. We seek candidates with: Essential skills strong written communication skills to simplify complex risk information and produce engaging content the ability to work independently, prioritise workload, and manage your own schedule in a mostly home-based role Desirable skills experience in the provision of education at QAA level 6 or higher (including teaching or college administration) first-hand experience as a practitioner of acupuncture Please see the attached Candidate Pack for the full job description Closing date: 12pm on 7 April 2026 Interviews will be held on 23 April 2026
A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office). Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, their Housing Partners (Housing Officers) are the first point of contact for their customers. You ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on their customer journey from the moment they onboard new tenants. Sometimes things don t always go to plan, so you ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, they ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you d be willing to work towards it. You ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you ll be travelling across their sites and estates, you ll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do . They re Committed to Inclusion They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti Social Behaviour, ASB Management, Community Safety REF-
Apr 02, 2026
Full time
A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office). Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, their Housing Partners (Housing Officers) are the first point of contact for their customers. You ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on their customer journey from the moment they onboard new tenants. Sometimes things don t always go to plan, so you ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, they ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you d be willing to work towards it. You ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you ll be travelling across their sites and estates, you ll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do . They re Committed to Inclusion They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti Social Behaviour, ASB Management, Community Safety REF-
Harris Hill is working with an education based organisation, supporting their search for an interim Events Manager, working remotely, 4 days per week, for 6 months. The pro rota salary would be £36-40k, on the basis that you work 4dpw, but could spread the 4 across 5. You would however be responsible for attending the various events, with one in June and another in October. We are looking for a seasoned Events Manager, who is adept at the whole life cycle of events, with a emphasis on planning, and the marketing of the events themselves, so someone with both events and marketing experience is essential. The team does have some events, admin, and communications support, but you would need to steer the a little, be very hands on, and flexible to the needs of the role. Specifically, the role of the Events Manager involves: Reporting directly to the Chief Executive Officer, and working closely with the staff team, to develop and deliver ALT's programme of events. Organising the logistics for in-person and online events and conferences, managing associated budgets and revenue generation, and negotiating with exhibitors and sponsors. Leading on events-related stakeholder management, including working in partnership with volunteers to create conference programmes and managing event-related collaborations with partner organisations, nationally, and internationally. This also includes leading on logistics for the Annual Awards. Leading on events marketing and communications and social media, including promoting opportunities for members and partners across sectors. Overseeing delegate and exhibitor liaison and carrying out event evaluations, including acting as the person responsible for feedback and complaints. Evaluating and reporting on events to committees including the Board of Trustees. Business and project management Devise and manage project plans, risk registers and budgets for events and associated areas of operations. Negotiate with potential and selected suppliers of products and services to secure best value, and manage and develop long term relationships with its suppliers. Recruit, train, and line manage casual staff employed by the organisation in the run-up to and during conferences. General Represent the organisation at events, promote the organisation and establish new and develop existing relationships with partners and stakeholders. This will involve occasional weekend, and evening work, and travel within the UK, and will include attendance at the two in-person conferences in the UK. Contribute to the development and implementation of the Strategy. Undertake training to ensure appropriate skills are acquired or developed. Provide occasional holiday and sickness cover for posts at the same or lower grade. Undertake any other duties and responsibilities as may be determined by the organisation that are commensurate with the level and grade of this post. If you would like to hear more about this opportunity, please apply for further details
Apr 02, 2026
Full time
Harris Hill is working with an education based organisation, supporting their search for an interim Events Manager, working remotely, 4 days per week, for 6 months. The pro rota salary would be £36-40k, on the basis that you work 4dpw, but could spread the 4 across 5. You would however be responsible for attending the various events, with one in June and another in October. We are looking for a seasoned Events Manager, who is adept at the whole life cycle of events, with a emphasis on planning, and the marketing of the events themselves, so someone with both events and marketing experience is essential. The team does have some events, admin, and communications support, but you would need to steer the a little, be very hands on, and flexible to the needs of the role. Specifically, the role of the Events Manager involves: Reporting directly to the Chief Executive Officer, and working closely with the staff team, to develop and deliver ALT's programme of events. Organising the logistics for in-person and online events and conferences, managing associated budgets and revenue generation, and negotiating with exhibitors and sponsors. Leading on events-related stakeholder management, including working in partnership with volunteers to create conference programmes and managing event-related collaborations with partner organisations, nationally, and internationally. This also includes leading on logistics for the Annual Awards. Leading on events marketing and communications and social media, including promoting opportunities for members and partners across sectors. Overseeing delegate and exhibitor liaison and carrying out event evaluations, including acting as the person responsible for feedback and complaints. Evaluating and reporting on events to committees including the Board of Trustees. Business and project management Devise and manage project plans, risk registers and budgets for events and associated areas of operations. Negotiate with potential and selected suppliers of products and services to secure best value, and manage and develop long term relationships with its suppliers. Recruit, train, and line manage casual staff employed by the organisation in the run-up to and during conferences. General Represent the organisation at events, promote the organisation and establish new and develop existing relationships with partners and stakeholders. This will involve occasional weekend, and evening work, and travel within the UK, and will include attendance at the two in-person conferences in the UK. Contribute to the development and implementation of the Strategy. Undertake training to ensure appropriate skills are acquired or developed. Provide occasional holiday and sickness cover for posts at the same or lower grade. Undertake any other duties and responsibilities as may be determined by the organisation that are commensurate with the level and grade of this post. If you would like to hear more about this opportunity, please apply for further details
Job role: Senior Registered Building Inspector (registered with the Building Safety Regulator) Salary: £540.00 per day Location : North London Essential criterion for the role Senior Registered Building Inspector (Class 2D 2E) registered with the Building Safety Regulator. Membership of a relevant professional body (RICS, CABE, CIOB, or similar) and a commitment to ongoing professional development Extensive experience of Building Regulations, building construction, legislation, and best practice Excellent communication skills and the ability to build positive relationships with a wide range of people Confidence in using IT systems and managing records. Experience supervising or mentoring others is a real plus. Key responsibilities To carry an appropriate caseload within the Class 2 criteria without direct supervision, so as to manage a portfolio of Class 2A 2E development sites (including new applications, regularisation and reversion applications) and maintain proper records, for plan appraisals and site inspections, the evaluation of work/remedial action, working within a framework for inspections of Class 2A 2E projects to ensure compliance with current Building Regulations, Building Act 1984, allied legislation and technical standards. Respond to dangerous structures call outs and undertake out of hours work in accordance with a team rota and with appropriate supervision. Carry out remedial/enforcement action as required under the direction/supervision of a more competent building control professional. Investigate matters, including complaints from elected members and the public, the control of demolition, dangerous structures, contraventions and unauthorised works and initiate and assist with enforcement action, including the issuing of notices, to ensure compliance with the appropriate legislation and the Council s obligations under the Building Act 1984 and be available to partake in the Out of Hours rota. In respect of enforcement action, to prepare evidence for Court or other hearings and appear as a witness. In respect of enforcement action, to prepare evidence for Court or other hearings and appear as a witness. To provide advice and guidance to applicants and their agents/representatives as required as well as other professionals including builders, professional advisors, statutory bodies and the public, including advising and assessing applicants prepared fire statements at pre-application planning stage. Assisting the Team Manager as appropriate in the provision of the Building Control service including supervision of other RBIs. Within the limits of competence, support and supervise Class 1 and Class 2A Registered Building Inspectors in accordance with the management framework including, where agreed, the delegation of plan checking, site inspections, and other duties. To support the team s quality management system as directed. To progress applications and make recommendations regarding action/decisions leading to the issue of completion certificates by senior officers in line with the Council s scheme of delegation. Work in accordance with the Code of Conduct for Registered Building Inspectors. INDRRH
Apr 02, 2026
Full time
Job role: Senior Registered Building Inspector (registered with the Building Safety Regulator) Salary: £540.00 per day Location : North London Essential criterion for the role Senior Registered Building Inspector (Class 2D 2E) registered with the Building Safety Regulator. Membership of a relevant professional body (RICS, CABE, CIOB, or similar) and a commitment to ongoing professional development Extensive experience of Building Regulations, building construction, legislation, and best practice Excellent communication skills and the ability to build positive relationships with a wide range of people Confidence in using IT systems and managing records. Experience supervising or mentoring others is a real plus. Key responsibilities To carry an appropriate caseload within the Class 2 criteria without direct supervision, so as to manage a portfolio of Class 2A 2E development sites (including new applications, regularisation and reversion applications) and maintain proper records, for plan appraisals and site inspections, the evaluation of work/remedial action, working within a framework for inspections of Class 2A 2E projects to ensure compliance with current Building Regulations, Building Act 1984, allied legislation and technical standards. Respond to dangerous structures call outs and undertake out of hours work in accordance with a team rota and with appropriate supervision. Carry out remedial/enforcement action as required under the direction/supervision of a more competent building control professional. Investigate matters, including complaints from elected members and the public, the control of demolition, dangerous structures, contraventions and unauthorised works and initiate and assist with enforcement action, including the issuing of notices, to ensure compliance with the appropriate legislation and the Council s obligations under the Building Act 1984 and be available to partake in the Out of Hours rota. In respect of enforcement action, to prepare evidence for Court or other hearings and appear as a witness. In respect of enforcement action, to prepare evidence for Court or other hearings and appear as a witness. To provide advice and guidance to applicants and their agents/representatives as required as well as other professionals including builders, professional advisors, statutory bodies and the public, including advising and assessing applicants prepared fire statements at pre-application planning stage. Assisting the Team Manager as appropriate in the provision of the Building Control service including supervision of other RBIs. Within the limits of competence, support and supervise Class 1 and Class 2A Registered Building Inspectors in accordance with the management framework including, where agreed, the delegation of plan checking, site inspections, and other duties. To support the team s quality management system as directed. To progress applications and make recommendations regarding action/decisions leading to the issue of completion certificates by senior officers in line with the Council s scheme of delegation. Work in accordance with the Code of Conduct for Registered Building Inspectors. INDRRH
Compliance Officer Job Type: Full-time (Hybrid considered) Location: Specify Location Salary: Specify Range We are seeking a Compliance Officer to support our client's Compliance Officer for Legal Practice (COLP). This role is crucial for maintaining the legal and regulatory compliance within our organisation. The ideal candidate will have prior legal experience, a thorough understanding of SRA rules, and the ability to work independently and proactively. Day-to-day of the role: Support and assist the COLP with all aspects of Risk and Compliance. Support and assist the Money Laundering Reporting Officer (MLRO). Update and monitor the Company's Office Manual, including all compliance policies and procedures. Assist with complaints and claims handling. Act as the first point of call for staff compliance queries. Administer, update, and train staff on the Company's compliance platform (Riliance). Organise Monthly Risk and Compliance meetings, prepare agendas, and take, type, and circulate minutes. Produce monthly and Annual Compliance reports and collate any other relevant information. Required Skills & Qualifications: Legal experience and an excellent understanding of the SRA rules. Ability to work independently and take responsibility. Proactive attitude towards the responsibilities assigned. Good problem-solving capabilities. Friendly and approachable manner. IT literacy is a must. Vehicle ownership and a full driving licence are required. Benefits: Opportunity to join a company that values quality, teamwork, and personal service. Investment in personal and professional growth. Competitive salary and benefits package. Flexible hybrid working options. To apply for this Compliance Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. We are looking for a quick start, so if you are organised, motivated, and ready to advance your career, we would love to hear from you.
Apr 02, 2026
Full time
Compliance Officer Job Type: Full-time (Hybrid considered) Location: Specify Location Salary: Specify Range We are seeking a Compliance Officer to support our client's Compliance Officer for Legal Practice (COLP). This role is crucial for maintaining the legal and regulatory compliance within our organisation. The ideal candidate will have prior legal experience, a thorough understanding of SRA rules, and the ability to work independently and proactively. Day-to-day of the role: Support and assist the COLP with all aspects of Risk and Compliance. Support and assist the Money Laundering Reporting Officer (MLRO). Update and monitor the Company's Office Manual, including all compliance policies and procedures. Assist with complaints and claims handling. Act as the first point of call for staff compliance queries. Administer, update, and train staff on the Company's compliance platform (Riliance). Organise Monthly Risk and Compliance meetings, prepare agendas, and take, type, and circulate minutes. Produce monthly and Annual Compliance reports and collate any other relevant information. Required Skills & Qualifications: Legal experience and an excellent understanding of the SRA rules. Ability to work independently and take responsibility. Proactive attitude towards the responsibilities assigned. Good problem-solving capabilities. Friendly and approachable manner. IT literacy is a must. Vehicle ownership and a full driving licence are required. Benefits: Opportunity to join a company that values quality, teamwork, and personal service. Investment in personal and professional growth. Competitive salary and benefits package. Flexible hybrid working options. To apply for this Compliance Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. We are looking for a quick start, so if you are organised, motivated, and ready to advance your career, we would love to hear from you.
Compliance Officer Job Type: Full-time (Hybrid considered) Location: Specify Location Salary: Specify Range We are seeking a Compliance Officer to support our client's Compliance Officer for Legal Practice (COLP). This role is crucial for maintaining the legal and regulatory compliance within our organisation. The ideal candidate will have prior legal experience, a thorough understanding of SRA rules, and the ability to work independently and proactively. Day-to-day of the role: Support and assist the COLP with all aspects of Risk and Compliance. Support and assist the Money Laundering Reporting Officer (MLRO). Update and monitor the Company's Office Manual, including all compliance policies and procedures. Assist with complaints and claims handling. Act as the first point of call for staff compliance queries. Administer, update, and train staff on the Company's compliance platform (Riliance). Organise Monthly Risk and Compliance meetings, prepare agendas, and take, type, and circulate minutes. Produce monthly and Annual Compliance reports and collate any other relevant information. Required Skills & Qualifications: Legal experience and an excellent understanding of the SRA rules. Ability to work independently and take responsibility. Proactive attitude towards the responsibilities assigned. Good problem-solving capabilities. Friendly and approachable manner. IT literacy is a must. Vehicle ownership and a full driving licence are required. Benefits: Opportunity to join a company that values quality, teamwork, and personal service. Investment in personal and professional growth. Competitive salary and benefits package. Flexible hybrid working options. To apply for this Compliance Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. We are looking for a quick start, so if you are organised, motivated, and ready to advance your career, we would love to hear from you.
Apr 02, 2026
Full time
Compliance Officer Job Type: Full-time (Hybrid considered) Location: Specify Location Salary: Specify Range We are seeking a Compliance Officer to support our client's Compliance Officer for Legal Practice (COLP). This role is crucial for maintaining the legal and regulatory compliance within our organisation. The ideal candidate will have prior legal experience, a thorough understanding of SRA rules, and the ability to work independently and proactively. Day-to-day of the role: Support and assist the COLP with all aspects of Risk and Compliance. Support and assist the Money Laundering Reporting Officer (MLRO). Update and monitor the Company's Office Manual, including all compliance policies and procedures. Assist with complaints and claims handling. Act as the first point of call for staff compliance queries. Administer, update, and train staff on the Company's compliance platform (Riliance). Organise Monthly Risk and Compliance meetings, prepare agendas, and take, type, and circulate minutes. Produce monthly and Annual Compliance reports and collate any other relevant information. Required Skills & Qualifications: Legal experience and an excellent understanding of the SRA rules. Ability to work independently and take responsibility. Proactive attitude towards the responsibilities assigned. Good problem-solving capabilities. Friendly and approachable manner. IT literacy is a must. Vehicle ownership and a full driving licence are required. Benefits: Opportunity to join a company that values quality, teamwork, and personal service. Investment in personal and professional growth. Competitive salary and benefits package. Flexible hybrid working options. To apply for this Compliance Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. We are looking for a quick start, so if you are organised, motivated, and ready to advance your career, we would love to hear from you.
Compliance Officer Job Type: Full-time (Hybrid considered) Location: Specify Location Salary: Specify Range We are seeking a Compliance Officer to support our client's Compliance Officer for Legal Practice (COLP). This role is crucial for maintaining the legal and regulatory compliance within our organisation. The ideal candidate will have prior legal experience, a thorough understanding of SRA rules, and the ability to work independently and proactively. Day-to-day of the role: Support and assist the COLP with all aspects of Risk and Compliance. Support and assist the Money Laundering Reporting Officer (MLRO). Update and monitor the Company's Office Manual, including all compliance policies and procedures. Assist with complaints and claims handling. Act as the first point of call for staff compliance queries. Administer, update, and train staff on the Company's compliance platform (Riliance). Organise Monthly Risk and Compliance meetings, prepare agendas, and take, type, and circulate minutes. Produce monthly and Annual Compliance reports and collate any other relevant information. Required Skills & Qualifications: Legal experience and an excellent understanding of the SRA rules. Ability to work independently and take responsibility. Proactive attitude towards the responsibilities assigned. Good problem-solving capabilities. Friendly and approachable manner. IT literacy is a must. Vehicle ownership and a full driving licence are required. Benefits: Opportunity to join a company that values quality, teamwork, and personal service. Investment in personal and professional growth. Competitive salary and benefits package. Flexible hybrid working options. To apply for this Compliance Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. We are looking for a quick start, so if you are organised, motivated, and ready to advance your career, we would love to hear from you.
Apr 02, 2026
Full time
Compliance Officer Job Type: Full-time (Hybrid considered) Location: Specify Location Salary: Specify Range We are seeking a Compliance Officer to support our client's Compliance Officer for Legal Practice (COLP). This role is crucial for maintaining the legal and regulatory compliance within our organisation. The ideal candidate will have prior legal experience, a thorough understanding of SRA rules, and the ability to work independently and proactively. Day-to-day of the role: Support and assist the COLP with all aspects of Risk and Compliance. Support and assist the Money Laundering Reporting Officer (MLRO). Update and monitor the Company's Office Manual, including all compliance policies and procedures. Assist with complaints and claims handling. Act as the first point of call for staff compliance queries. Administer, update, and train staff on the Company's compliance platform (Riliance). Organise Monthly Risk and Compliance meetings, prepare agendas, and take, type, and circulate minutes. Produce monthly and Annual Compliance reports and collate any other relevant information. Required Skills & Qualifications: Legal experience and an excellent understanding of the SRA rules. Ability to work independently and take responsibility. Proactive attitude towards the responsibilities assigned. Good problem-solving capabilities. Friendly and approachable manner. IT literacy is a must. Vehicle ownership and a full driving licence are required. Benefits: Opportunity to join a company that values quality, teamwork, and personal service. Investment in personal and professional growth. Competitive salary and benefits package. Flexible hybrid working options. To apply for this Compliance Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. We are looking for a quick start, so if you are organised, motivated, and ready to advance your career, we would love to hear from you.
Legal Compliance Officer Location: Bridgwater, Yeovil or Taunton (Hybrid Considered) Salary: £25,000 - £32,000 DOE TSR Legal are pleased to be working with a well-established regional law firm who are seeking a Legal Compliance Officer to support their Compliance Officer for Legal Practice (COLP). This is a key role within the firm, offering the opportunity to play an integral part in ensuring regulatory compliance and supporting a strong risk and compliance culture. The Role You will work closely with the COLP and senior stakeholders, supporting all aspects of risk and compliance across the firm. Responsibilities will include: Assisting the COLP with all areas of compliance and risk management Supporting the Money Laundering Reporting Officer (MLRO) Maintaining and updating the firm's Office Manual, policies and procedures Acting as a first point of contact for internal compliance queries Assisting with complaints handling and claims management Administering and updating the firm's compliance platform (Riliance), including delivering training to staff Organising monthly Risk & Compliance meetings, including preparing agendas and minutes Producing monthly and annual compliance reports About You Previous legal experience is essential Good understanding of SRA regulations and compliance requirements Ability to work independently and use initiative Strong organisational and problem-solving skills Confident communicator, able to engage with stakeholders at all levels Proactive and detail-oriented approach IT literate Full driving licence and access to a vehicle The Opportunity This is an excellent opportunity to join a supportive and forward-thinking firm that places real emphasis on compliance, quality and continuous improvement. The role offers flexibility, with hybrid working considered, and the chance to develop your career within a vital function of the business. If you are looking to take the next step in your compliance career within a respected law firm, please apply or contact Rachel Phillips at TSR Legal for a confidential discussion or apply below.
Apr 02, 2026
Full time
Legal Compliance Officer Location: Bridgwater, Yeovil or Taunton (Hybrid Considered) Salary: £25,000 - £32,000 DOE TSR Legal are pleased to be working with a well-established regional law firm who are seeking a Legal Compliance Officer to support their Compliance Officer for Legal Practice (COLP). This is a key role within the firm, offering the opportunity to play an integral part in ensuring regulatory compliance and supporting a strong risk and compliance culture. The Role You will work closely with the COLP and senior stakeholders, supporting all aspects of risk and compliance across the firm. Responsibilities will include: Assisting the COLP with all areas of compliance and risk management Supporting the Money Laundering Reporting Officer (MLRO) Maintaining and updating the firm's Office Manual, policies and procedures Acting as a first point of contact for internal compliance queries Assisting with complaints handling and claims management Administering and updating the firm's compliance platform (Riliance), including delivering training to staff Organising monthly Risk & Compliance meetings, including preparing agendas and minutes Producing monthly and annual compliance reports About You Previous legal experience is essential Good understanding of SRA regulations and compliance requirements Ability to work independently and use initiative Strong organisational and problem-solving skills Confident communicator, able to engage with stakeholders at all levels Proactive and detail-oriented approach IT literate Full driving licence and access to a vehicle The Opportunity This is an excellent opportunity to join a supportive and forward-thinking firm that places real emphasis on compliance, quality and continuous improvement. The role offers flexibility, with hybrid working considered, and the chance to develop your career within a vital function of the business. If you are looking to take the next step in your compliance career within a respected law firm, please apply or contact Rachel Phillips at TSR Legal for a confidential discussion or apply below.
Full time Civic Recruitment Limited United Kingdom Posted On 06/03/2026 Job Information City Greenwich Province Greenwich Postal Code SE10 Job Description 3 Month Contract With A local Authority Purpose of Job Responsible for providing technically-focused clerical, administrative, and IT support for the housing asset management service, ensuring effective service delivery to residents and corporate clients. Main Duties and Responsibilities Carry out general office administrative tasks, including maintaining and managing diaries, preparing agendas, arranging meetings, and taking technically accurate minutes. Collate relevant documentation, ensuring timely production, distribution, and follow-up action where required. Assist with the collection of technical data and performance indicators from staff, contractors, other departments, stakeholders, consultants, and residents. Provide contract administration support, ensuring records are accurate and up-to-date. Accurately input, interrogate, update, and monitor data for departmental administrative and IT systems. Assist in collating all relevant information required by the Home Ownership Unit. Handle technical service enquiries from the public, contractors, consultants, other departments, external bodies, and stakeholders. Forward appropriate information to the relevant officer as necessary and record complaints, closely monitoring them to meet the Council's response criteria. Under direction, prepare and administer all aspects of tender documentation, including packaging, sending out, and receiving tenders in accordance with the Council's Standing Orders and procedures. Record and manage the receipt and issue of keys and FOBS, order keys as appropriate, and assist in providing access to properties. Participate in identifying technical and customer-focused improvements in service delivery and support the training of other team members as required. Ensure due diligence in customer care and excellent service delivery at all times. Carry out duties with regard to health and safety regulations, the Council's equal opportunities and customer care policies, and the new technology agreement. Undertake any other work appropriate to the level and general nature of the post to ensure the continued effective operation of the service. Requirements A minimum of a high school diploma or equivalent; a relevant vocational qualification in administration, office management, or IT is desirable. Formal training or certification in IT systems, data management, or technical administration is advantageous. Previous experience in an administrative or clerical role, preferably within housing, property management, or a technical environment. Experience in contract administration, tender processes, or project support is desirable. Experience in handling customer enquiries and providing high-quality customer service. Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously. Proficiency in IT, including MS Office Suite (Word, Excel, Outlook, PowerPoint) and database management systems. Excellent written and verbal communication skills, with the ability to take accurate minutes and produce reports. Attention to detail, particularly in data entry, record-keeping, and contract administration. Ability to liaise effectively with staff, contractors, residents, consultants, and external stakeholders. Knowledge of health and safety regulations, equal opportunities, and customer care policies. Problem-solving and initiative, with the ability to contribute to service improvements. Professional and courteous approach to all customers and colleagues. Ability to work both independently and as part of a team. Flexible and adaptable to changing workloads and priorities. Commitment to providing excellent service and upholding organizational standards.
Apr 02, 2026
Full time
Full time Civic Recruitment Limited United Kingdom Posted On 06/03/2026 Job Information City Greenwich Province Greenwich Postal Code SE10 Job Description 3 Month Contract With A local Authority Purpose of Job Responsible for providing technically-focused clerical, administrative, and IT support for the housing asset management service, ensuring effective service delivery to residents and corporate clients. Main Duties and Responsibilities Carry out general office administrative tasks, including maintaining and managing diaries, preparing agendas, arranging meetings, and taking technically accurate minutes. Collate relevant documentation, ensuring timely production, distribution, and follow-up action where required. Assist with the collection of technical data and performance indicators from staff, contractors, other departments, stakeholders, consultants, and residents. Provide contract administration support, ensuring records are accurate and up-to-date. Accurately input, interrogate, update, and monitor data for departmental administrative and IT systems. Assist in collating all relevant information required by the Home Ownership Unit. Handle technical service enquiries from the public, contractors, consultants, other departments, external bodies, and stakeholders. Forward appropriate information to the relevant officer as necessary and record complaints, closely monitoring them to meet the Council's response criteria. Under direction, prepare and administer all aspects of tender documentation, including packaging, sending out, and receiving tenders in accordance with the Council's Standing Orders and procedures. Record and manage the receipt and issue of keys and FOBS, order keys as appropriate, and assist in providing access to properties. Participate in identifying technical and customer-focused improvements in service delivery and support the training of other team members as required. Ensure due diligence in customer care and excellent service delivery at all times. Carry out duties with regard to health and safety regulations, the Council's equal opportunities and customer care policies, and the new technology agreement. Undertake any other work appropriate to the level and general nature of the post to ensure the continued effective operation of the service. Requirements A minimum of a high school diploma or equivalent; a relevant vocational qualification in administration, office management, or IT is desirable. Formal training or certification in IT systems, data management, or technical administration is advantageous. Previous experience in an administrative or clerical role, preferably within housing, property management, or a technical environment. Experience in contract administration, tender processes, or project support is desirable. Experience in handling customer enquiries and providing high-quality customer service. Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously. Proficiency in IT, including MS Office Suite (Word, Excel, Outlook, PowerPoint) and database management systems. Excellent written and verbal communication skills, with the ability to take accurate minutes and produce reports. Attention to detail, particularly in data entry, record-keeping, and contract administration. Ability to liaise effectively with staff, contractors, residents, consultants, and external stakeholders. Knowledge of health and safety regulations, equal opportunities, and customer care policies. Problem-solving and initiative, with the ability to contribute to service improvements. Professional and courteous approach to all customers and colleagues. Ability to work both independently and as part of a team. Flexible and adaptable to changing workloads and priorities. Commitment to providing excellent service and upholding organizational standards.
Overview Reference: SMTLOW_ Posted: November 18, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Responsibilities Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenants may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. Qualifications & Requirements Full driving licence with own transport Ideally hold a CSCS Card The salary is £27k plus £3k car allowance and mileage. How to Apply To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Apr 02, 2026
Full time
Overview Reference: SMTLOW_ Posted: November 18, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Responsibilities Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenants may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. Qualifications & Requirements Full driving licence with own transport Ideally hold a CSCS Card The salary is £27k plus £3k car allowance and mileage. How to Apply To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Director Global Privacy Operations page is loaded Director Global Privacy Operationslocations: ESP Work-at-Home: FRA Work-at-Home: IRL Work-at-Home: PRT Work From Home - Directtime type: Full timeposted on: Posted 2 Days Agojob requisition id: RJob Title:Director Global Privacy OperationsJob DescriptionThe Director of Global Privacy Operations will be responsible for privacy compliance of the Concentrix group operations on all privacy related compliance issues (e.g., Transfer impact assessments, Data Subjects' requests, litigations and complaints, etc.). You will also be in charge of supervising and managing privacy compliance of the Concentrix EMEA Geo. You will be a specialist in all matters relating to data protection for internal and external enquiries and requests (including data subjects requests and complaints), using your expertise for the further development of processes, guidelines or internal training and ensure compliance with legal requirements and specifications. You will report directly to the Concentrix Global Privacy Officer and will manage and be supported by a dedicated team (about 4 people) to endorse your role.We're Concentrix. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.Join us and be part of this journey towards greater opportunities and brighter futures. What you will do in this role In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As our Director of Concentrix Global Privacy Operations you will: Manage global privacy compliance of Concentrix operations strategy, and more especially: Define and review Concentrix global privacy operation framework, policies and processes (e.g., data subjects' request maintenance of transfer risk assessment and register of third countries authorities access to personal data, guidance and escalation matrix for negotiations of data processing agreements); Support Concentrix Global Privacy Officer to define, review and deploy Concentrix Group privacy compliance roadmap and framework. Be the Senior privacy support for escalated privacy operations related issues (e.g., complex data processing agreement, transfer risk assessment, complaints and litigations of data protection authorities, etc.); Be responsible for the EMEA Privacy Operations: Ensure compliance of EMEA privacy operations activities with the data protection laws, guidelines and processes; Supervise and coordinate Privacy Operations in the EMEA, in particular: + Review and negotiate Data Processing Agreement, together with our legal procurement team and legal commercial team. + Manage and coordinate data subjects' requests + Manage and coordinate litigations and complaints (from individuals and authorities) + Support for RFI/RFP + Manage transfer implementation + Manage Personal Data Breaches + Prepare, monitor and follow-up regular external and internal audits as well as preparation of plans for the elimination of findings from the audits and their implementation are also part of your responsibilities + Provide privacy support for internal and external day-to-day queries (e.g., audits, data retention, product implementation, transfer impact assessments, etc.)For these responsibilities, you will need to work in close coordination with the legal and compliance team, as well as with the business functions. You will be supported and will handle a dedicated team of privacy officersThis role will suit a data protection professional with relevant experience in privacy/data protection gained in the EU/UK, used to dealing with multiple stakeholders, and having excellent communication skills in English.You will either have solid certification in privacy/data protection and/or a successfully completed business law studies and experience or comparable qualification. Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you: Proven experience (at least 6 years) in privacy/data protection gained in the EU/UK Very good knowledge of the relevant data protection laws (GDPR, e-privacy Directive, one EU Member State privacy legislation, etc.) You love to bring your excellent communication and presentation skills into national and international project groups You have a confident appearance and enjoy the variety of divers professional challenges Languages required (both are mandatory on the stated level): English B2 or above (very good) Entrepreneurial thinking, decision-making strength and understanding of business processes Great drive, composure, and focus in a fast-paced working environment with competing deadlines, strong autonomy and responsibility Confident to work on your own initiative whilst demonstrating your analytical strengths Occasional travel may be involved (e.g. 2 days every 2-3 months) What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. Power the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Location:ESP Work-at-HomeLanguage Requirements:English (Required)Time Type:Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the # Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire
Apr 01, 2026
Full time
Director Global Privacy Operations page is loaded Director Global Privacy Operationslocations: ESP Work-at-Home: FRA Work-at-Home: IRL Work-at-Home: PRT Work From Home - Directtime type: Full timeposted on: Posted 2 Days Agojob requisition id: RJob Title:Director Global Privacy OperationsJob DescriptionThe Director of Global Privacy Operations will be responsible for privacy compliance of the Concentrix group operations on all privacy related compliance issues (e.g., Transfer impact assessments, Data Subjects' requests, litigations and complaints, etc.). You will also be in charge of supervising and managing privacy compliance of the Concentrix EMEA Geo. You will be a specialist in all matters relating to data protection for internal and external enquiries and requests (including data subjects requests and complaints), using your expertise for the further development of processes, guidelines or internal training and ensure compliance with legal requirements and specifications. You will report directly to the Concentrix Global Privacy Officer and will manage and be supported by a dedicated team (about 4 people) to endorse your role.We're Concentrix. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.Join us and be part of this journey towards greater opportunities and brighter futures. What you will do in this role In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As our Director of Concentrix Global Privacy Operations you will: Manage global privacy compliance of Concentrix operations strategy, and more especially: Define and review Concentrix global privacy operation framework, policies and processes (e.g., data subjects' request maintenance of transfer risk assessment and register of third countries authorities access to personal data, guidance and escalation matrix for negotiations of data processing agreements); Support Concentrix Global Privacy Officer to define, review and deploy Concentrix Group privacy compliance roadmap and framework. Be the Senior privacy support for escalated privacy operations related issues (e.g., complex data processing agreement, transfer risk assessment, complaints and litigations of data protection authorities, etc.); Be responsible for the EMEA Privacy Operations: Ensure compliance of EMEA privacy operations activities with the data protection laws, guidelines and processes; Supervise and coordinate Privacy Operations in the EMEA, in particular: + Review and negotiate Data Processing Agreement, together with our legal procurement team and legal commercial team. + Manage and coordinate data subjects' requests + Manage and coordinate litigations and complaints (from individuals and authorities) + Support for RFI/RFP + Manage transfer implementation + Manage Personal Data Breaches + Prepare, monitor and follow-up regular external and internal audits as well as preparation of plans for the elimination of findings from the audits and their implementation are also part of your responsibilities + Provide privacy support for internal and external day-to-day queries (e.g., audits, data retention, product implementation, transfer impact assessments, etc.)For these responsibilities, you will need to work in close coordination with the legal and compliance team, as well as with the business functions. You will be supported and will handle a dedicated team of privacy officersThis role will suit a data protection professional with relevant experience in privacy/data protection gained in the EU/UK, used to dealing with multiple stakeholders, and having excellent communication skills in English.You will either have solid certification in privacy/data protection and/or a successfully completed business law studies and experience or comparable qualification. Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you: Proven experience (at least 6 years) in privacy/data protection gained in the EU/UK Very good knowledge of the relevant data protection laws (GDPR, e-privacy Directive, one EU Member State privacy legislation, etc.) You love to bring your excellent communication and presentation skills into national and international project groups You have a confident appearance and enjoy the variety of divers professional challenges Languages required (both are mandatory on the stated level): English B2 or above (very good) Entrepreneurial thinking, decision-making strength and understanding of business processes Great drive, composure, and focus in a fast-paced working environment with competing deadlines, strong autonomy and responsibility Confident to work on your own initiative whilst demonstrating your analytical strengths Occasional travel may be involved (e.g. 2 days every 2-3 months) What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. Power the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Location:ESP Work-at-HomeLanguage Requirements:English (Required)Time Type:Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the # Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire
Job description Community Safety Officer The broad purpose of the occupation is to investigate reports of anti-social behaviour (ASB) & community safety issues, to deliver informal and formal resolutions to the issues, to explore prevention & diversionary solutions, to work effectively with partner & enforcement agencies, to support victims & witnesses, and where appropriate, vulnerable perpetrators. In your daily work, you will interact with residents and tenants, community groups, partner agencies including social care, police, health & education, and the legal sector including solicitors and barristers. You will work as part of a team and will be supervised by a manager or team leader. The employee will also need to interact with multiple internal departments. The occupation is part office-based but requires a lot of interaction with residents in the community and some attendance at multi agency meetings as well as attendance at court. You will be responsible for investigating reports of ASB / Community Safety in an area. This includes the categories of hate incidents, threats, assault, abusive behaviour, noise complaints, gang related activity, criminality, substance misuse, public disorder, animal nuisance and any behaviour that causes nuisance, alarm or distress to members of the community. The reports can be between neighbours, or they can affect a particular community, or can be city / town centre issues. You will interview those affected as well as the alleged perpetrators. You will be responsible for exploring preventative, early intervention or supportive solutions to the issues such as mediation, restorative justice, warnings, acceptable behaviour contracts, an agreed care plan. If the behaviour continues despite informal solutions the employee will be responsible for gathering evidence and preparing the case for legal action such as injunctions, closure orders or possession. When gathering evidence, you will prepare witness statements and, in some cases, will employ and analyse technology such as CCTV, noise monitoring equipment, and specialist noise apps. In some areas, you will present cases to court when the matter is heard in the Judge's chambers. You will work with other partner agencies with a view to resolving the issues e.g. if there is a mental illness or a substance abuse issue involved, the employee will liaise with health organisations to explore support options. You will be supervised by a manager and is usually part of a specialist team. The size of the team will vary according to the areas the organisation covers. This role is a specialist one and the successful candidate will be required to have a number of technical skills and behaviours to engage with the range of people they interact with, particularly victims, witnesses & perpetrators. The successful candidate will have a working knowledge of the legislation available which can be used in ASB / Community safety cases as well as knowledge of procedures relating to dealing with ASB / Community safety reports, investigative processes, evidence , victim & witness support , risk assessments, engaging perpetrators, responsibility and roles of partner agencies. The successful candidate may also respond to domestic abuse reports so needs the skills and knowledge to respond appropriately, offer correct advice, risk assess and refer to appropriate agencies. The successful candidate will be required to follow the organisation's policies and procedures in relation to the role as well as have knowledge of an organisation's legal obligations, safeguarding, equality & diversity, data protection policies & procedures. The successful candidate will be required to take responsibility and be accountable for managing their caseload appropriately, and within set KPIs. In this role, The successful candidate will need to be risk aware at all times and understand vulnerability. The successful candidate will be required to have a flexible approach and be able to respond to urgent or high risk cases as necessary. Their performance will be monitored by a Manager / Supervisor. Locations covered: London South East South West East England West Midlands East Midlands North East North West
Apr 01, 2026
Full time
Job description Community Safety Officer The broad purpose of the occupation is to investigate reports of anti-social behaviour (ASB) & community safety issues, to deliver informal and formal resolutions to the issues, to explore prevention & diversionary solutions, to work effectively with partner & enforcement agencies, to support victims & witnesses, and where appropriate, vulnerable perpetrators. In your daily work, you will interact with residents and tenants, community groups, partner agencies including social care, police, health & education, and the legal sector including solicitors and barristers. You will work as part of a team and will be supervised by a manager or team leader. The employee will also need to interact with multiple internal departments. The occupation is part office-based but requires a lot of interaction with residents in the community and some attendance at multi agency meetings as well as attendance at court. You will be responsible for investigating reports of ASB / Community Safety in an area. This includes the categories of hate incidents, threats, assault, abusive behaviour, noise complaints, gang related activity, criminality, substance misuse, public disorder, animal nuisance and any behaviour that causes nuisance, alarm or distress to members of the community. The reports can be between neighbours, or they can affect a particular community, or can be city / town centre issues. You will interview those affected as well as the alleged perpetrators. You will be responsible for exploring preventative, early intervention or supportive solutions to the issues such as mediation, restorative justice, warnings, acceptable behaviour contracts, an agreed care plan. If the behaviour continues despite informal solutions the employee will be responsible for gathering evidence and preparing the case for legal action such as injunctions, closure orders or possession. When gathering evidence, you will prepare witness statements and, in some cases, will employ and analyse technology such as CCTV, noise monitoring equipment, and specialist noise apps. In some areas, you will present cases to court when the matter is heard in the Judge's chambers. You will work with other partner agencies with a view to resolving the issues e.g. if there is a mental illness or a substance abuse issue involved, the employee will liaise with health organisations to explore support options. You will be supervised by a manager and is usually part of a specialist team. The size of the team will vary according to the areas the organisation covers. This role is a specialist one and the successful candidate will be required to have a number of technical skills and behaviours to engage with the range of people they interact with, particularly victims, witnesses & perpetrators. The successful candidate will have a working knowledge of the legislation available which can be used in ASB / Community safety cases as well as knowledge of procedures relating to dealing with ASB / Community safety reports, investigative processes, evidence , victim & witness support , risk assessments, engaging perpetrators, responsibility and roles of partner agencies. The successful candidate may also respond to domestic abuse reports so needs the skills and knowledge to respond appropriately, offer correct advice, risk assess and refer to appropriate agencies. The successful candidate will be required to follow the organisation's policies and procedures in relation to the role as well as have knowledge of an organisation's legal obligations, safeguarding, equality & diversity, data protection policies & procedures. The successful candidate will be required to take responsibility and be accountable for managing their caseload appropriately, and within set KPIs. In this role, The successful candidate will need to be risk aware at all times and understand vulnerability. The successful candidate will be required to have a flexible approach and be able to respond to urgent or high risk cases as necessary. Their performance will be monitored by a Manager / Supervisor. Locations covered: London South East South West East England West Midlands East Midlands North East North West
Waste and Street Care Supervisor Location: Chertsey Hours: 37 hours per week Grade: 10 + Standby Allowance We are currently seeking an experienced Waste and Street Care Supervisor to join our operational team based in Chertsey . This is a key frontline role responsible for supporting the delivery of high-quality waste collection and street scene services across the borough. Working closely with the Depot Operations Manager , you will supervise operational teams, ensure daily services are delivered efficiently, and maintain high standards of safety, performance, and customer service. About the Role You will be responsible for the daily supervision and coordination of operational teams , ensuring waste collection and street cleansing services run smoothly and efficiently. The role includes managing frontline staff, responding to service enquiries and complaints, monitoring health and safety standards, and supporting the operational management of the depot. You will supervise approximately: 19 Class 2 HGV Drivers 15 Waste Collection Loaders 23 Street Cleansing Operatives Key Responsibilities Direct daily supervision of waste and street cleansing teams Ensure all operational services are delivered on schedule and to a high standard Manage and investigate service requests, complaints, and enquiries Monitor health and safety compliance , identifying risks and addressing unsafe practices Assist with staff training, development, and performance management Coordinate with the Transport Manager to ensure vehicles and equipment are available Work with employment agencies to ensure adequate staffing levels Use BARTEC waste management software to monitor and update operational data Support investigations into fly-tipping and prohibited waste Conduct staff appraisals, absence management, and disciplinary procedures Participate in bank holiday and out-of-hours duty officer rotas Assist with accident investigations and incident reporting Support emergency response and depot operations when required Essential Minimum 12 months supervisory experience within street scene services or a similar operational environment Knowledge of Health & Safety legislation Knowledge of driver's hours regulations Strong communication and organisational skills Ability to work under pressure and manage operational priorities Full UK driving licence with HGV entitlement Up-to-date CPC Ability to work flexible hours when required Desirable Experience using waste management or street scene software IOSH Managing Safely Manual Handling Train the Trainer Knowledge of the local borough Budget awareness or management experience What We Offer Competitive Grade 10 salary Standby allowance Opportunity to play a key role in delivering essential public services Career development within a supportive operational management team
Apr 01, 2026
Full time
Waste and Street Care Supervisor Location: Chertsey Hours: 37 hours per week Grade: 10 + Standby Allowance We are currently seeking an experienced Waste and Street Care Supervisor to join our operational team based in Chertsey . This is a key frontline role responsible for supporting the delivery of high-quality waste collection and street scene services across the borough. Working closely with the Depot Operations Manager , you will supervise operational teams, ensure daily services are delivered efficiently, and maintain high standards of safety, performance, and customer service. About the Role You will be responsible for the daily supervision and coordination of operational teams , ensuring waste collection and street cleansing services run smoothly and efficiently. The role includes managing frontline staff, responding to service enquiries and complaints, monitoring health and safety standards, and supporting the operational management of the depot. You will supervise approximately: 19 Class 2 HGV Drivers 15 Waste Collection Loaders 23 Street Cleansing Operatives Key Responsibilities Direct daily supervision of waste and street cleansing teams Ensure all operational services are delivered on schedule and to a high standard Manage and investigate service requests, complaints, and enquiries Monitor health and safety compliance , identifying risks and addressing unsafe practices Assist with staff training, development, and performance management Coordinate with the Transport Manager to ensure vehicles and equipment are available Work with employment agencies to ensure adequate staffing levels Use BARTEC waste management software to monitor and update operational data Support investigations into fly-tipping and prohibited waste Conduct staff appraisals, absence management, and disciplinary procedures Participate in bank holiday and out-of-hours duty officer rotas Assist with accident investigations and incident reporting Support emergency response and depot operations when required Essential Minimum 12 months supervisory experience within street scene services or a similar operational environment Knowledge of Health & Safety legislation Knowledge of driver's hours regulations Strong communication and organisational skills Ability to work under pressure and manage operational priorities Full UK driving licence with HGV entitlement Up-to-date CPC Ability to work flexible hours when required Desirable Experience using waste management or street scene software IOSH Managing Safely Manual Handling Train the Trainer Knowledge of the local borough Budget awareness or management experience What We Offer Competitive Grade 10 salary Standby allowance Opportunity to play a key role in delivering essential public services Career development within a supportive operational management team
Location: Hybrid working from the London office (Mondays, Wednesdays and Thursdays), with 2 days working from home (Tuesdays and Fridays) ideally. If not possible, one day per week in the London office (Thursdays) will be considered as the minimum. Reporting to: VP Product & Operations About Paloma Paloma's mission is to make children's autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We believe the NHS can offer quick access to these services, and Paloma is achieving this by redesigning care pathways, developing new software & AI tools, and investing in clinicians' learning & development. We are growing our team purposefully to meet the need for NHS autism and ADHD care, and since launching, we have: Grown our fantastic team to over 100 people, and are hiring 100 more over the next 12 months Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team Achieved financial sustainability How is Paloma Health different from other Neurodevelopmental providers? We are clinically-led, Care Quality Commission (CQC) registered, and continuously improve our outcomes and family experiences. Our in-house product & engineering team ensures we can: Give families a more consumer-like experience of healthcare Free our clinicians from documentation to focus on supporting families Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors allows us to move fast The Opportunity We are looking for a Head of Operations to lead and scale our operations function. This is a high-impact role where you will be responsible for a rapidly scaling operations function of 80 people, including our Care Delivery team (Team Managers, Autism and ADHD Clinicians, including assessors and prescribers), the Care Coordination administration team, and our Scheduling, Safeguarding, and Governance teams. Your mission is to ensure that as we scale to help thousands of families, our service remains high-quality, safe, and efficient. Your role is orchestrating this complex function, ensuring that every step of our care pathway-from the NHS referral to exit-is working in perfect sync. About you You are a leader of leaders: You have a proven track record of managing large, multi-tiered teams. You know how to motivate and develop managers who, in turn, manage our Delivery Team, Care Coordinators, Scheduling, Safeguarding and Governance Teams You thrive at scale: Managing a rapidly growing team of over 80 people doesn't intimidate you; you have the organisational skills to keep a large workforce aligned and productive, and are excited to grow the team significantly more. You are a systems thinker: You see how a change in scheduling impacts care delivery, and how an update in governance affects the Care Coordination Team. You manage the "ripple effects." You are operationally rigorous: You thrive on metrics and KPIs. You use data to identify capacity bottlenecks or potential safeguarding risks before they become issues. You are empathetic but decisive: You understand the high-stakes nature of healthcare and can make calm, authoritative decisions that balance patient safety with operational speed. You are adaptable: You are comfortable working in a dynamic environment and embrace the fast-paced change of a growing organisation. You are mission-driven: You are genuinely excited about using technology and innovation to solve the NHS waiting list crisis. You are a hands-on leader: You are willing to dive into operational details and drive tasks yourself when necessary to support and unblock your team. Responsibilities: Oversee the integrated Operations function, including: Providing strategic direction to the managers of Delivery, Scheduling & Capacity, Safeguarding, and Governance. Represent the Operations function at a senior level and work cross-functionally with relevant function leads. Maintain accountability for the function's performance and culture. This includes: Building relationships and data dashboards (with our Business Intelligence Team) to help you identify operational red flags and address them before they impact service delivery. Building a culture of continuous learning, mentoring your direct reports to become the next generation of senior leaders at Paloma. Ongoing optimisation and refinement of operational processes together with the relevant teams and stakeholders, for example: Administrative processes, e.g. NHS GP referral processing Defining the strategic "math" of the service, ensuring you always know the demand forecast and manage scheduling/hiring to meet NHS targets while maintaining staff well-being. Ensuring our safeguarding protocols are deeply embedded in every team member's daily workflows. Develop robust structures, documentation, processes and communication loops to: Grow the team without losing quality or culture. Ensure a 'single source of truth' for all operational workstreams documentation Maintain and implement high-quality policies for complaints, contested outcomes, and quality assurance. Qualifications and experience: Required: At least 7 years of operational leadership experience, specifically in environments with high headcount and complex delivery requirements (e.g., health or other large-scale service operations). Proven experience overseeing multi-tiered teams (managing 5+ direct reports who each manage their own large teams). Advanced experience in managing capacity and scheduling for a large, varied workforce. A track record of "productising" operations-taking a growing service and building the robust structures needed to support 100+ staff members. Demonstrable experience of a commercial mindset, meeting financial targets, understanding trade-offs within budgets, and managing team budgets. A proven ability to balance high-level strategy with a "lead from the front" mentality, diving into the details to solve problems on the ground. Proven experience in being data-driven with decisions, prioritisation, and comfortable providing detailed updates to wider stakeholders at all levels of the business. Experience managing a mixed team of clinical and non-clinical staff Experience leading a large team through periods of rapid organisational change, e.g. a fast-paced startup/scaleup environment where roles and processes evolve quickly. Experience in Data Protection and Data Protection Officer responsibilities Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top performing workplace, so if you're excited about this role but your past experience doesn't align with all the qualifications, we strongly encourage you to apply. You may be just the right candidate for this role or others! You will be part of a mission driven organisation that's transforming access to autism and ADHD care in England. For all employees, we offer: A strong and positive culture that prioritises staff well being, transparency, and career development. Protected time and budget for team connection, learning, and community building. Competitive compensation, including: Salary of £80,000-90,000, depending on experience and working location Annual salary reviews, ensuring they are competitive Private medical insurance and Employee Assistance Programme (planned in 2026) A unique annual leave benefits package which includes: 34 days of annual leave. This includes eight bank holidays and your birthday off. Option to buy an additional 5 days per year (giving you 39 days per year) An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!) 2 days per year of special leave, for those moments that happen in life, whether personal or family related Additional benefits include: A premium performance company laptop Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. NHS discounts, including the Blue Light Card (as we are an NHS provider). Equality & Diversity Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic. Accommodations We're glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly. Safer Recruitment & Pre Employment Checks Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business . click apply for full job details
Apr 01, 2026
Full time
Location: Hybrid working from the London office (Mondays, Wednesdays and Thursdays), with 2 days working from home (Tuesdays and Fridays) ideally. If not possible, one day per week in the London office (Thursdays) will be considered as the minimum. Reporting to: VP Product & Operations About Paloma Paloma's mission is to make children's autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We believe the NHS can offer quick access to these services, and Paloma is achieving this by redesigning care pathways, developing new software & AI tools, and investing in clinicians' learning & development. We are growing our team purposefully to meet the need for NHS autism and ADHD care, and since launching, we have: Grown our fantastic team to over 100 people, and are hiring 100 more over the next 12 months Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team Achieved financial sustainability How is Paloma Health different from other Neurodevelopmental providers? We are clinically-led, Care Quality Commission (CQC) registered, and continuously improve our outcomes and family experiences. Our in-house product & engineering team ensures we can: Give families a more consumer-like experience of healthcare Free our clinicians from documentation to focus on supporting families Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors allows us to move fast The Opportunity We are looking for a Head of Operations to lead and scale our operations function. This is a high-impact role where you will be responsible for a rapidly scaling operations function of 80 people, including our Care Delivery team (Team Managers, Autism and ADHD Clinicians, including assessors and prescribers), the Care Coordination administration team, and our Scheduling, Safeguarding, and Governance teams. Your mission is to ensure that as we scale to help thousands of families, our service remains high-quality, safe, and efficient. Your role is orchestrating this complex function, ensuring that every step of our care pathway-from the NHS referral to exit-is working in perfect sync. About you You are a leader of leaders: You have a proven track record of managing large, multi-tiered teams. You know how to motivate and develop managers who, in turn, manage our Delivery Team, Care Coordinators, Scheduling, Safeguarding and Governance Teams You thrive at scale: Managing a rapidly growing team of over 80 people doesn't intimidate you; you have the organisational skills to keep a large workforce aligned and productive, and are excited to grow the team significantly more. You are a systems thinker: You see how a change in scheduling impacts care delivery, and how an update in governance affects the Care Coordination Team. You manage the "ripple effects." You are operationally rigorous: You thrive on metrics and KPIs. You use data to identify capacity bottlenecks or potential safeguarding risks before they become issues. You are empathetic but decisive: You understand the high-stakes nature of healthcare and can make calm, authoritative decisions that balance patient safety with operational speed. You are adaptable: You are comfortable working in a dynamic environment and embrace the fast-paced change of a growing organisation. You are mission-driven: You are genuinely excited about using technology and innovation to solve the NHS waiting list crisis. You are a hands-on leader: You are willing to dive into operational details and drive tasks yourself when necessary to support and unblock your team. Responsibilities: Oversee the integrated Operations function, including: Providing strategic direction to the managers of Delivery, Scheduling & Capacity, Safeguarding, and Governance. Represent the Operations function at a senior level and work cross-functionally with relevant function leads. Maintain accountability for the function's performance and culture. This includes: Building relationships and data dashboards (with our Business Intelligence Team) to help you identify operational red flags and address them before they impact service delivery. Building a culture of continuous learning, mentoring your direct reports to become the next generation of senior leaders at Paloma. Ongoing optimisation and refinement of operational processes together with the relevant teams and stakeholders, for example: Administrative processes, e.g. NHS GP referral processing Defining the strategic "math" of the service, ensuring you always know the demand forecast and manage scheduling/hiring to meet NHS targets while maintaining staff well-being. Ensuring our safeguarding protocols are deeply embedded in every team member's daily workflows. Develop robust structures, documentation, processes and communication loops to: Grow the team without losing quality or culture. Ensure a 'single source of truth' for all operational workstreams documentation Maintain and implement high-quality policies for complaints, contested outcomes, and quality assurance. Qualifications and experience: Required: At least 7 years of operational leadership experience, specifically in environments with high headcount and complex delivery requirements (e.g., health or other large-scale service operations). Proven experience overseeing multi-tiered teams (managing 5+ direct reports who each manage their own large teams). Advanced experience in managing capacity and scheduling for a large, varied workforce. A track record of "productising" operations-taking a growing service and building the robust structures needed to support 100+ staff members. Demonstrable experience of a commercial mindset, meeting financial targets, understanding trade-offs within budgets, and managing team budgets. A proven ability to balance high-level strategy with a "lead from the front" mentality, diving into the details to solve problems on the ground. Proven experience in being data-driven with decisions, prioritisation, and comfortable providing detailed updates to wider stakeholders at all levels of the business. Experience managing a mixed team of clinical and non-clinical staff Experience leading a large team through periods of rapid organisational change, e.g. a fast-paced startup/scaleup environment where roles and processes evolve quickly. Experience in Data Protection and Data Protection Officer responsibilities Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top performing workplace, so if you're excited about this role but your past experience doesn't align with all the qualifications, we strongly encourage you to apply. You may be just the right candidate for this role or others! You will be part of a mission driven organisation that's transforming access to autism and ADHD care in England. For all employees, we offer: A strong and positive culture that prioritises staff well being, transparency, and career development. Protected time and budget for team connection, learning, and community building. Competitive compensation, including: Salary of £80,000-90,000, depending on experience and working location Annual salary reviews, ensuring they are competitive Private medical insurance and Employee Assistance Programme (planned in 2026) A unique annual leave benefits package which includes: 34 days of annual leave. This includes eight bank holidays and your birthday off. Option to buy an additional 5 days per year (giving you 39 days per year) An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!) 2 days per year of special leave, for those moments that happen in life, whether personal or family related Additional benefits include: A premium performance company laptop Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. NHS discounts, including the Blue Light Card (as we are an NHS provider). Equality & Diversity Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic. Accommodations We're glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly. Safer Recruitment & Pre Employment Checks Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business . click apply for full job details
