To provide dedicated ICT and data capacity to support the transition to a single operating model for the management of Somerset Council s 10,000 Social Properties, from the current two operating models in time for the agreed go-live date.
The role will focus particularly on repairs system integration, housing management system configuration, data cleansing, and the development of user-focused process guidance to support staff transitioning into the new operating model.
Key Responsibilities
System Configuration & Integration
- Support configuration and integration of the new repairs and maintenance contractor system with the housing management platform.
- Assist with the design and testing of system interfaces and APIs between the contractor systems, the housing management system and the repairs portal.
- Support system configuration to reflect standardised operational processes across the expanded organisation.
Customer Communications & System Templates
- Update and rebrand customer-facing communications, including letters, system templates and automated messages.
- Ensure communications reflect the new organisational identity and operational arrangements.
Data Mapping, Migration & Cleansing
- Undertake data cleansing and validation to ensure accuracy, completeness and consistency across datasets.
- Assist with preparation of data migration plans and validation checks prior to go-live.
- Support creation of a single reliable dataset for operational and reporting purposes.
- Support mapping and consolidation of data from multiple housing systems.
Housing Management System Alignment
- Support configuration changes within the housing management system as operational practices are aligned between organisations.
- Assist with testing system functionality to ensure processes such as repairs logging, asset records, tenancy management and communications operate effectively.
Documentation & Process Guidance
- Develop clear, user-friendly process guides and documentation for new or updated operational procedures.
- Work with operational teams to ensure guidance is practical and accessible.
Testing & Go-Live Support
- Support system testing, integration testing and user acceptance testing activities.
- Assist with resolving data and configuration issues during testing phases.
- Provide support during go-live and early stabilisation ( hypercare ) periods.
Stakeholder Collaboration
- Work closely with HiS ICT staff, council ICT teams, operational teams and external suppliers.
- Contribute to programme governance and transition workstreams where ICT or data input is required.
Knowledge, Skills and Experience
Essential
- Demonstrable experience supporting ICT systems, data management or system integration projects, ideally within a housing, local government or public sector environment.
- Experience working with housing management systems or similar enterprise operational systems.
- Experience undertaking data mapping, data cleansing and data validation across multiple systems or datasets.
- Experience supporting system configuration, testing or implementation, including user acceptance testing.
- Good understanding of data quality principles, including identifying inconsistencies, duplicates and data integrity issues.
- Experience supporting system interfaces or integrations, including working with suppliers or technical teams to test and resolve issues.
- Ability to translate technical or system changes into clear operational processes and user guidance.
- Experience producing clear documentation, including process guides, system instructions or operational manuals.
- Strong organisational skills with the ability to manage multiple tasks and priorities within a time-bound project environment.
- Ability to work collaboratively with technical teams, operational staff and external suppliers.
Desirable
- Experience working in housing management, repairs and maintenance systems, or related housing technology platforms.
- Experience supporting system migration or organisational transition programmes.
- Experience working with system APIs, integrations or middleware tools.
- Knowledge of data governance, GDPR and data protection considerations when handling operational data.
- Experience supporting supplier onboarding or contractor system integration.
- Experience working within local authority or ALMO environments.
Personal Attributes
- Analytical and detail-oriented, with a strong focus on data accuracy and system reliability.
- Pragmatic and solutions-focused, able to resolve issues quickly within a fast-moving transition programme.
- Collaborative and approachable, able to build constructive relationships with both technical and operational colleagues.
- Strong communicator, able to explain technical or system-related concepts clearly to non-technical users.
- Well organised and proactive, with the ability to manage competing priorities and deadlines.
- Adaptable and resilient, comfortable working in an evolving organisational environment during a major transition.
- User-focused, committed to developing practical processes and guidance that support frontline staff and service delivery.
What we offer
We want Homes in Somerset to be a great place to work, where colleagues are proud to work for the organisation. As well as working alongside some amazing colleagues to provide great services to our customers, we offer a range of benefits.
- We recognise the importance of a work life balance and our hybrid working policy allows you to adapt.
- Up to date, modern equipment provided whether working at home or in the office. We also offer a contribution towards the cost of a desk.
- Generous holiday allowance which rises with service.
- You ll be auto enrolled into the Local Government Pension Scheme with a generous employer contribution.
- We pay more than the statutory parental leave and work with you to balance work and life commitments.
- We offer a 24-hour helpline and access to welfare and lifestyle advice, including counselling. We have also supported colleagues to become Mental Health First Aiders.
- Great learning and development opportunities.
- We celebrate success linked to our values including HiS Heroes and long service.
- Access to discounts for sport, leisure, and entertainment activities via our benefits platform.