Hard Services Manager-Commercial Offices

You will lead and deliver Hard FM at the prestigious head office of a market-leading organisation, ensuring full statutory, contractual, and client compliance. The role provides leadership to the on-site engineering team, manages operational and financial interfaces with client project teams, and ensures clear, effective communication and reporting across company and client stakeholders, driving safe, reliable, and high-performing building operations.

Key Responsibilities

• Deliver Hard FM services in line with statutory, regulatory, and contractual requirements.
• Lead and manage Hard FM performance against KPIs and SLAs.
• Provide line management to the Engineering Support Manager and Technical SMEs.
• Build and maintain strong client relationships and manage client expectations.
• Act as the operational interface for client- and company led projects, including contractor and cost management.
• Manage safe and compliant handover of client-led projects into operation.
• Ensure legal, mandatory, and HSE compliance across all Hard FM activities.
• Manage subcontractor tendering, performance, and on-site compliance.
• Lead, develop, and motivate the Hard FM team, ensuring high standards of customer care.
• Own the Unit Training Plan and ensure role-specific and statutory training is delivered.
• Participate in the on-call rota and act as escalation for out-of-hours incidents.

Key Accountabilities

• Safe, compliant, and effective Hard FM service delivery.
• Achievement and continuous improvement of contractual deliverables.
• Strong leadership and performance of the Hard FM team.
• Accurate and timely communication with the client and company stakeholders.
• Effective operational and commercial control of Hard FM activities.

Person Specification

• Mechanical or Electrical qualification with proven management experience (degree level or equivalent).
• Experience delivering planned and reactive maintenance within a Hard FM environment.
• Strong commercial awareness, including fixed-price contracts and P&L management.
• IOSH Managing Safely (minimum) and strong HSE leadership.
• Good IT skills (Microsoft Office).
• Strong stakeholder management and communication skills.
• Proactive, accountable, and team-focused leadership style.