Gas Engineer (Mobile) - South West

Job Title: Mobile Gas Engineer

Salary: 40,000 - 50,000 (DOE)
Department: Technical Services
Reporting To: Technical Services Manager
Direct Reports: None
Location: Field-based (within assigned portfolio of stores)

Role Purpose To carry out planned and reactive gas maintenance tasks safely and to agreed standards across a defined portfolio of Supermarket stores, in line with required Service Level Agreements (SLAs).

The role provides first-line response to gas-related emergencies during normal working hours and while on call, ensuring effective resolution and minimal disruption to store operations.

Key Accountabilities Maintenance & Service Delivery

• Complete all allocated planned and reactive gas maintenance tasks to agreed standards.
• Achieve SLA targets, ensuring work orders are opened and closed in real time.
• Strive for first-time fix and maximise equipment uptime.
• Diagnose faults and failures in equipment and systems, implement effective solutions, and escalate where required.
• Order and fit parts or components in line with company procedures.
• Ensure timely ordering of parts and materials.
• Conduct seasonal audits and compliance checks in line with company standards.
• Provide M&E technical support, including advice on major operational issues.

Emergency & On-Call Response

• Participate in on-call rota and provide effective emergency response.
• Make safe and resolve Health & Safety-related issues in accordance with company policy.
• Provide regular status updates to the Planning & Dispatch (P&D) team.

Compliance & Reporting

• Ensure full compliance with Health & Safety legislation and best working practices.
• Complete M&E surveys and technical reports as required, cascading key data to relevant personnel.
• Investigate and report detailed findings on incidents and operational issues.
• Submit timesheets accurately and on time.
• Manage HR-related processes (absence notification, holidays, training needs).

Teamwork & Communication

• Work proactively with the Planning & Dispatch team to manage workload effectively.
• Support colleagues through teamwork, including mentoring and upskilling apprentices.
• Maintain effective written and verbal communication regarding operational M&E issues.
• Represent the company professionally at all times, maintaining appropriate dress standards and vehicle condition.

Knowledge, Skills & Experience Qualifications

• Recognised Apprenticeship in M&E Services Maintenance.
• Gas Safe registered.
• Full UK driving licence.
• Ideally 17th Edition (or equivalent electrical qualification).

Experience

• Significant experience in gas maintenance, ideally within a retail environment.
• Strong understanding of commercial M&E service technologies.
• Awareness of budgeting and control of parts and materials usage.

Technical Knowledge

• HVAC systems knowledge.
• Appreciation of refrigeration systems with ability to conduct visual inspections.

Skills & Competencies

• Ability to work independently in a fast-paced, customer-facing environment.
• Strong fault-finding and diagnostic capability.
• Proficient IT skills.
• Effective prioritisation of complex workloads.
• Strong communication and customer service skills.
• Flexible and willing to undertake ongoing training.
• Physically fit and capable of climbing ladders and working in confined spaces.
• Professional, team-oriented, and proactive approach.

Values & Behaviours Do It Simply

• Continuously improve and deliver sustainable solutions.
• Work efficiently using clear and straightforward communication.

Do It Well

• Act safely and responsibly at all times.
• Deliver and exceed customer service expectations.

Do It With Passion

• Perform with pride and act as a positive role model.
• Foster open, respectful, and collaborative working relationships.

Additional Requirements

• Flexibility to work in line with business needs, including participation in weekend and on-call rotas.
• Field-based role requiring regular travel within the assigned store portfolio.