Freight Key Accounts Coordinator

Our client is a global freight forwarder, shipping world-wide they are also a specialist shipper to Africa, the Middle East, India and Pakistan. Working with local partners on every continent ensuring clients of both best advice and freight options available.

They are a well-established freight forwarder who are now looking to recruit a Freight Key Accounts Coordinator to join the team at their offices in Bradford

Role Description

This is a key role within the Key Accounts Team and is to maintain excellent customer service for all of the Key Accounts allocated customers.

You will be expected to be proactive in the role and maintain and develop business relationships. Effective communication and close team working is key.

Key Responsibilities:
Deal with customer queries via telephone/email
Monitor and maintain shared inbox
Undertake customer bookings and input data into CargoWise and other systems
Liaise with Customers, sub-contractors, Suppliers and agents
Check and send customer documentation
Produce bills of lading
Provide bill of lading instructions
Carry out any other reasonable duties required by the business
Networking and undertaking research, where necessary, to keep ahead of competition
Persuading customers that their high service levels will satisfy their requirements in terms of quality, service and price
Interpreting and managing customer requirements - speaking with clients to understand, anticipate and meet their needs

Experience required
least 1 years experience in International freight movements
Excellent negotiation skills and the ability to overcome difficulties
Ability to manage own workload and prioritise tasks
Good IT skills - with a good knowledge of Microsoft Word, PowerPoint and Excel and Outlook
Work effectively and calmly under pressure
Ability to work on own initiative
Ability to work to deadlines/targets for self and others
Ability to multitask with a willingness to learn and cross over commercial teams, if and when required
Highly self-motivated
Excellent communication skills (both verbal and written)
Excellent organisational skills

Salary and Benefits
Salary 28,000 - 30,000 depending on experience.
Working hours - 9-5:15 flexible
Holidays - 22 days + Bank hols to start
Pension