Customer Service Representative

Location: Warwick, Office based
Working Hours: 37.5 hours per week, 8:30 AM to 4:30 PM

At Volvo Financial Services, we provide tailored financial solutions that enable Volvo Group customers to invest in trucks, buses and construction equipment. Our team manages the full administration of finance contracts from set up through to completion.

As part of this team, you will input new contract information into our systems and review documentation to ensure accuracy and compliance. You will then activate contracts in line with established procedures. You will also manage any contract changes that arise throughout their lifespan.

If you are looking to build your career in administration within a fast paced financial services environment, this could be the opportunity for you.

• Professional growth and development through access to training and development opportunities
• Matched pension scheme of up to 7% of your salary, with incremental benefits based on length of service, including death in service cover
• Access to Bupa medical insurance
• Employee Assistance Programme offering wellness, mindfulness and counselling support
• 25 days holiday, rising to 30 days with length of service, plus bank holidays
• You can buy up to 5 days extra Holiday!
• Discounts on shopping vouchers, cinema tickets, holidays and travel
• Access to an on-site gym and canteen, which serves hot meals throughout the week
• Access to MyGymDiscounts and MyActiveDiscounts
• Enhanced family friendly policies including maternity leave with 6 months full pay and 6 months half pay, and 5 weeks paternity leave
• Experience in administration is desirable, though full training will be provided
• Highly detail-oriented, with the ability to manage documentation accurately
• Comfortable working in a structured, process-driven environment
• Flexible, adaptable, and keen to learn
• Confident managing enquiries through email and internal systems
• Proficient in using systems and MS Office 365
• Strong communication skills to collaborate effectively with colleagues and stakeholders

You will be reporting to the Operations Manager and work closely with a team of Customer Service Representatives.Most of your work will be administration and contract management, with all enquiries managed efficiently through internal systems and email

• Input new contract information accurately into our systems
• Conduct thorough checks on required documentation
• Activate contracts in line with established procedures
• Manage and process changes to contracts during their lifecycle
• Respond to customer queries providing clear and timely support
• Work flexibly across tasks to support the smooth running of the team

Discover more about life at Volvo Financial Services:

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Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers' evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

What's in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

Job Category: Administrative & Business Support

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.