Customer Experience Co-ordinator

As the Customer Service Coordinator, you will oversee and elevate daily interactions with our customers throughout the entire sales cycle-from handling enquiries to managing order entry, resolving invoice queries, and addressing complaints.

Glassolutions is part of Saint-Gobain Building Glass UK&I - the largest processor, distributor and repairer of glass and glazing systems in the UK.

This is office based role in Elland and salary is (phone number removed) pa. Working hours are 8.30am-5pm Monday to Thursday with a 4pm finish on a Friday.

What we're looking for:

Experience is great- but its not everything- if you have the right attitudes and values we can teach you the know how. What you will need is:

• Strong communication skills to harvest business relationships
• High levels of initiative to think of creative solutions
• Digital navigation to switch between systems
• High attention to detail to get it right first time
• Able to prioritise tasks and get to the most important bits first
• A genuine desire to understand and satisfy customers - continuously taking and sharing their perspective with all around.

What you will be doing:

This role will take ownership of the customer journey, delivering a proactive, high-quality approach to managing enquiries, processing orders, and overseeing after-sales support.

• Maintain sales volume from existing customers; by offering alternative products to ensure we fulfil orders and keep customers satisfied.
• Maintain relationships with customers and identify opportunities of the use of our ecommerce platform to management to improve order efficiency.
• Act as the customer advocate within the business, representing their needs and concerns.
• Communicate proactively with customers to provide updates regarding service and to resolve issues, ensuring satisfaction
• Data entry and management of order processing, remakes and order management of cash sales accordingly to company policy. price enquiries, complaints, and any service issues to ensure smooth resolution.
• Full aftersales support of investigation and processing of credit notes, order tracking, complaints and any service issues to ensure smooth swift resolution.
• Gain in-depth knowledge of the product range, customer logistics, and technical specifications to meet customer requirements effectively.
• Understand branch and regional capabilities to set accurate expectations with customers.
• Use digital tools and internal systems (e.g., CRM, Service cloud ,SharePoint) for managing customer and sales data, and assist with related administrative tasks.

Are Glass Solutions and Saint-Gobain inclusive employers?

Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!