A DAY IN THE LIFE OF AEVENING PUBLIC AREA ATTENDANT AT THE WESTIN LONDON CITY (from 1:30pm-10pm shift mainly)
Reporting to the Executive Housekeeper, you can expect your working day to include the following.
- Ensure high quality cleaning service at public areas of hotel.
- Clean public areas, restaurant, guest and staff toilets according to the procedures and policies set by hotel.
- Keep Public Area carts neat/clean and tidy.
- Maintain cleaning equipment in good working condition
- Report any loss/damage to linen, furniture, fixtures, or equipment to Shift Engineer.
- Use approved cleaning chemicals and laundry products correctly and safely as per established standards.
- Check the vacuum cleaners and equipment daily.
- Ensure service and laundry area are well stocked with necessary products and cleaned always.
- Perform regular deep cleaning of all areas of hotel as instructed.
- Respond to guest requests and inquiries in the lobby.
- Carry out any other responsible duties and responsibilities as assigned.
- Always follow H&S and Standard Operation procedures.
- Handle guest and staff laundry in accordance with hotel procedures and quality standards.
- Iron guest laundry items when required, ensuring proper care and presentation.
- Ensure cleaning and laundry equipment is properly maintained and in good working condition.
Additionnal responsabilities
- Complies with all corporate accounting procedures.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyses information and evaluates results to choose the best solution and solve problems.
- Ensures effective departmental communication and information systems through logs, department meetings and property meetings.
- Complies with all company and legal policies and procedures.
- Perform other reasonable job duties as requested by leader.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements
- Be professional at all times
- Exhibit qualities of flexibility and leadership as well as be an effective communicator
- Represent The Westin London City positively to all internal and external guest
- Act as an ambassador of our Brand
- Adhere to company policies and procedures at all times, including but not exclusive of H&S policies or HR policies
- Manage your own workload efficiently and find a balance between responsibilities on the floor during service and office administrative work
- Communicate well within the team and other departments across the hotel and collaborate on shared initiatives as they related to standards of guest interaction
Health & Safety
- Good knowledge of COSHH
- Knowledgeable of hotel fire and emergency procedures
- Maintain a clean, safe hazard free work environment at all times
- Understand the emergency procedures for the entire Hotel
- Follow the security procedure to protect both guest and hotel property
Education and Certification
- Good level of English
- Willing to carry out physical work
- Team player
- Knowledge of English language
- Flexible
- Well organized
- Happy disposition
- Professional attitude
- Courteous and pleasant manner
- Attention to small details
WHAT WE OFFER
- Flexible working (subject to role and probationary review)
- Staff accommodation rates across UK (Marriott & 4C Group Hotels)
- Life Assurance Cover
- Cycle to Work Scheme
- Technology Scheme
- Health Cash Plan (HSF)
- Referral Bonus Scheme
- Workplace pension scheme
- Access to Employee Assistance Program (EAP) and Wellbeing Support
- Eyecare vouchers
- Continuous Learning & Development opportunities
- Recognition Programme
- Opportunity to attend Social events
- Meals on duty (worth £1000)
EQUAL OPPORTUNITIES
4C Group and The Westin London City are an equal opportunity employer.