Global BPO Performance Delivery Manager

  • Trip.com
  • Edinburgh, Midlothian
  • Mar 30, 2026
Full time

Job Description

A global travel leader is seeking a Performance Delivery Manager - BPO to enhance service standards across partner networks. This role requires over 3 years in BPO operations, excellent analytical skills, and strong stakeholder management abilities. You'll ensure a world-class customer experience while collaborating closely with various teams to meet operational goals. Benefits include generous leave, performance bonuses, a health cash plan, and hybrid working options. Join a multicultural team dedicated to professional growth and internal advancement.