We are seeking a highly organised and detail-oriented Administrator to support the Client Coordination function and wider consultancy operations. This role plays a critical part in ensuring consultants are fully supported with travel, accommodation, logistics, and administrative processes to enable seamless client delivery.
The successful candidate will act as a central coordination point for travel bookings, budget tracking, asset management, and general office administration, ensuring accuracy, efficiency, and excellent internal service.
Key Responsibilities Travel & Accommodation Management
- Coordinate and book consultant travel (rail, flights, taxis, car hire) and accommodation in line with project requirements and company policies.
- Ensure cost-effective booking decisions aligned with client budgets and agreed proposals.
- Maintain accurate and organised records of all bookings, confirmations, and receipts.
- Reconcile travel expenses and support budget tracking against project allocations.
- Act as the first point of contact for consultant travel queries, amendments, and last-minute changes.
Project & Budget Support
- Monitor project-related travel and logistical costs to ensure alignment with client proposals and agreed budgets.
- Flag any potential overspend risks to the Head of Client Coordination in a timely manner.
- Maintain accurate internal trackers for bookings, project costs, and related administrative data.
- Support reporting on travel spend and coordination metrics where required.
NUC Collection & Delivery Coordination
- Support Client Coordination with the collection and delivery of NUC equipment for consultancy engagements.
- Liaise with consultants and clients to ensure timely dispatch and return of equipment.
- Maintain accurate records of equipment movements and ensure compliance with internal asset tracking processes.
Client & Consultant Support
- Provide ad-hoc support to the Client Coordination team, including:
- Data entry and CRM updates
- Inbox management support
- Drafting and sending client-facing emails
- Assist consultants with queries relating to bookings, logistics, and project administration.
- Ensure a professional and timely internal customer service experience.
Client Asset Management
- Manage and maintain accurate records of client-owned and company-owned assets.
- Track allocation, usage, and returns of equipment.
- Ensure proper documentation and accountability procedures are followed.
- Support periodic audits of equipment and assets.
Skills & Experience Essential
- Strong working knowledge of Microsoft Excel (including trackers, formulas, and data organisation).
- Excellent attention to detail and accuracy.
- Strong organisational and time-management skills.
- Ability to manage multiple tasks and priorities simultaneously.
- Confident communicator, both written and verbal.
- Proactive approach to problem-solving.
- Ability to work independently while supporting a wider team.
Desirable
- Previous experience in an administrative, operations, or coordination role.
- Experience booking corporate travel.
- Experience using CRM systems or project tracking tools.
Personal Attributes
- Highly reliable and dependable.
- Process-driven with a structured working style.
- Calm under pressure and able to manage last-minute changes.
- Service-oriented with a strong internal customer focus.