Cloud Engineering Manager£70,000 - £80,000 plus a bonus, generous pension and holiday allowance, hybrid working +moreEpsom, Surrey, KT17 We're looking for a Cloud Engineering Manager to lead a small engineering team responsible for low-level design, build, and secure operation of a scalable, reliable and cost-efficient Azure cloud environment. This role bridges technical delivery and team leadership-you'll define engineering standards, mentor engineers, contribute to platform roadmaps, and ensure high levels of operational availability across the estate. This is a hands-on, operations-focused role. It's ideal for an experienced Azure Engineer with team leadership experience or Cloud Engineering Manager who wants to remain close to the technology while managing a small team. You'll play a key role in the day-to-day running of the cloud environment, with the autonomy to improve processes, while also contributing to projects and working closely with architects on design. Key Responsibilities; Lead and manage a small cloud engineering team (work allocation, mentoring, performance management) Remain hands-on with Azure across deployment, configuration and maintenance Produce high-quality, Low-Level Design (LLD) documentation Support design and project delivery in collaboration with Solution Architects Manage Azure tenancy administration and optimisation Oversee cloud security, DLP and MFA implementation Support migration of legacy systems to Azure Manage backup strategy, disaster recovery (ASR) and capacity planning Maintain storage lifecycle (Blob, Files, SharePoint, OneDrive) Ensure CMDB accuracy and support Service Desk escalations Maintain monitoring tools, infrastructure diagrams and documentation Work within change control and governance processes in a regulated environment Support legacy infrastructure (on-prem and virtual) where required Produce management information (MI) on performance, cost and usage A Typical Day Planning and prioritising team workloads Running team huddles / check-ins Hands-on engineering and troubleshooting Attending project meetings and working with architects Managing BAU tasks, escalations and ad-hoc issues This is a varied, fast-paced role where adaptability is key. What We're Looking For An experienced, hands-on Azure Engineer Previous management or team leadership experience Strong Low-Level Design (LLD) capability Excellent interpersonal and communication skills-this is a collaborative role Experience working in a regulated or process-driven environment A proactive, organised and detail-focused approach Essential Skills & Experience Microsoft Azure administration (networking, firewalls, DR, tenancy) Azure Site Recovery (ASR) and disaster recovery testing Microsoft 365 (Exchange Online, SharePoint Online) Windows Server deployment and administration Cloud security (DLP, MFA) Backup technologies (including Veeam) Strong experience with documentation, governance and change control Certifications (Required) AZ-104: Microsoft Azure Administrator , AZ-305: Designing Microsoft Azure Infrastructure Solutions Desirable - AWS exposure, VDI platforms (Azure Virtual Desktop, Horizon), Infrastructure-as-Code (Terraform, ARM, Azure DevOps), SQL Server administration
Mar 31, 2026
Full time
Cloud Engineering Manager£70,000 - £80,000 plus a bonus, generous pension and holiday allowance, hybrid working +moreEpsom, Surrey, KT17 We're looking for a Cloud Engineering Manager to lead a small engineering team responsible for low-level design, build, and secure operation of a scalable, reliable and cost-efficient Azure cloud environment. This role bridges technical delivery and team leadership-you'll define engineering standards, mentor engineers, contribute to platform roadmaps, and ensure high levels of operational availability across the estate. This is a hands-on, operations-focused role. It's ideal for an experienced Azure Engineer with team leadership experience or Cloud Engineering Manager who wants to remain close to the technology while managing a small team. You'll play a key role in the day-to-day running of the cloud environment, with the autonomy to improve processes, while also contributing to projects and working closely with architects on design. Key Responsibilities; Lead and manage a small cloud engineering team (work allocation, mentoring, performance management) Remain hands-on with Azure across deployment, configuration and maintenance Produce high-quality, Low-Level Design (LLD) documentation Support design and project delivery in collaboration with Solution Architects Manage Azure tenancy administration and optimisation Oversee cloud security, DLP and MFA implementation Support migration of legacy systems to Azure Manage backup strategy, disaster recovery (ASR) and capacity planning Maintain storage lifecycle (Blob, Files, SharePoint, OneDrive) Ensure CMDB accuracy and support Service Desk escalations Maintain monitoring tools, infrastructure diagrams and documentation Work within change control and governance processes in a regulated environment Support legacy infrastructure (on-prem and virtual) where required Produce management information (MI) on performance, cost and usage A Typical Day Planning and prioritising team workloads Running team huddles / check-ins Hands-on engineering and troubleshooting Attending project meetings and working with architects Managing BAU tasks, escalations and ad-hoc issues This is a varied, fast-paced role where adaptability is key. What We're Looking For An experienced, hands-on Azure Engineer Previous management or team leadership experience Strong Low-Level Design (LLD) capability Excellent interpersonal and communication skills-this is a collaborative role Experience working in a regulated or process-driven environment A proactive, organised and detail-focused approach Essential Skills & Experience Microsoft Azure administration (networking, firewalls, DR, tenancy) Azure Site Recovery (ASR) and disaster recovery testing Microsoft 365 (Exchange Online, SharePoint Online) Windows Server deployment and administration Cloud security (DLP, MFA) Backup technologies (including Veeam) Strong experience with documentation, governance and change control Certifications (Required) AZ-104: Microsoft Azure Administrator , AZ-305: Designing Microsoft Azure Infrastructure Solutions Desirable - AWS exposure, VDI platforms (Azure Virtual Desktop, Horizon), Infrastructure-as-Code (Terraform, ARM, Azure DevOps), SQL Server administration
3 Line IT Support Engineer Salary: £45k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required. We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate. 3 Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances The role: Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Mar 31, 2026
Full time
3 Line IT Support Engineer Salary: £45k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required. We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate. 3 Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances The role: Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Your new role Responsible for the adoption and use of information and digital technology, you will be part of a team that is responsible for the effective operation, support, and maintenance of existing operational technology systems, including technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC's, smartphones, tablets). You will also be responsible for the network infrastructure, including the provision of telephony, local and national network access: all of which are required to deliver and support properly engineered IT services and products essential to meeting the needs of the company. What you'll need to succeed Essential Skills and knowledge:Cloud Networking Skills (AWS or Azure)HP / Aruba switches knowledge essentialFortinet / Firewalls / migration experience essentialRouting/Switching and Firewall ExpertiseITIL understandingNetwork technology and telephony expertise Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards for security of information Dealing and responding to complaints Must be able to be SC cleared What you'll get in return Lucrative Pension Package Generous Holiday Package Extensive Benefits Package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 31, 2026
Full time
Your new role Responsible for the adoption and use of information and digital technology, you will be part of a team that is responsible for the effective operation, support, and maintenance of existing operational technology systems, including technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC's, smartphones, tablets). You will also be responsible for the network infrastructure, including the provision of telephony, local and national network access: all of which are required to deliver and support properly engineered IT services and products essential to meeting the needs of the company. What you'll need to succeed Essential Skills and knowledge:Cloud Networking Skills (AWS or Azure)HP / Aruba switches knowledge essentialFortinet / Firewalls / migration experience essentialRouting/Switching and Firewall ExpertiseITIL understandingNetwork technology and telephony expertise Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards for security of information Dealing and responding to complaints Must be able to be SC cleared What you'll get in return Lucrative Pension Package Generous Holiday Package Extensive Benefits Package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: 2nd Line Support Team Leader Location: Near Richmond, London (On-site) Salary: £40,000 - £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities Provide advanced technical support for escalated issues across desktop, server, and network environments Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate internal resources and track project progress Maintain project documentation and communicate updates to stakeholders Required Skills & Experience Proven experience in a 2nd Line Support role within an MSP environment (essential) Previous experience leading or mentoring a team Strong troubleshooting skills across: Windows Server & Desktop OS Microsoft 365 / Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices
Mar 30, 2026
Full time
Job Title: 2nd Line Support Team Leader Location: Near Richmond, London (On-site) Salary: £40,000 - £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities Provide advanced technical support for escalated issues across desktop, server, and network environments Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate internal resources and track project progress Maintain project documentation and communicate updates to stakeholders Required Skills & Experience Proven experience in a 2nd Line Support role within an MSP environment (essential) Previous experience leading or mentoring a team Strong troubleshooting skills across: Windows Server & Desktop OS Microsoft 365 / Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices
Our client is a respected IT outsourcing and managed services provider, delivering innovative IT solutions to SMEs across the South-East. They are passionate about technology, teamwork, and personal development an environment where you can truly grow your skills and advance your career. Service Desk Engineer (1st 2nd Line) Develop Your IT Career! Location: Horsham (Must be a driver with your own transport) Salary: £27,000 £34,000 DOE Hours: Monday Friday, 09 30 As a Service Desk Engineer (1st 2nd Line) , you will be the friendly, knowledgeable first point of contact for clients. You ll solve technical issues, maintain systems remotely, and support project delivery alongside experienced senior engineers. Key Responsibilities Act as the first line of support for all incoming client queries via phone and email. Log and track requests in AutoTask, ensuring clients are updated throughout the process. Provide remote support using RMM tools, managing alerts and performing basic troubleshooting. Assist in monitoring, managing, and maintaining backups and device configurations. Escalate complex issues to senior engineers when required, maintaining strong collaboration across the team. Support small installations, projects, and deployments under guidance. Keep workspace, documentation, and systems organised and secure. Identify opportunities to improve efficiency and client satisfaction. What Our Client is Looking For Commercial IT support experience at 1st 2nd Line level (ideally within an MSP environment). Familiarity with Microsoft 365, Windows Server, and desktop support. Understanding of networking fundamentals (DNS, DHCP, firewalls, VPNs). Excellent customer service and communication skills under pressure. Strong organisational skills and a drive to learn new technologies. Full UK driving licence and own vehicle (essential). Why Join? Friendly, collaborative team culture. Exposure to a wide range of technologies. Ongoing training and career development opportunities. Competitive salary and benefits. Apply today and join a team that invests in your professional growth and success! Please note: Applicants must be eligible to work in the UK indefinitely and without sponsorship. For your information Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Mar 30, 2026
Full time
Our client is a respected IT outsourcing and managed services provider, delivering innovative IT solutions to SMEs across the South-East. They are passionate about technology, teamwork, and personal development an environment where you can truly grow your skills and advance your career. Service Desk Engineer (1st 2nd Line) Develop Your IT Career! Location: Horsham (Must be a driver with your own transport) Salary: £27,000 £34,000 DOE Hours: Monday Friday, 09 30 As a Service Desk Engineer (1st 2nd Line) , you will be the friendly, knowledgeable first point of contact for clients. You ll solve technical issues, maintain systems remotely, and support project delivery alongside experienced senior engineers. Key Responsibilities Act as the first line of support for all incoming client queries via phone and email. Log and track requests in AutoTask, ensuring clients are updated throughout the process. Provide remote support using RMM tools, managing alerts and performing basic troubleshooting. Assist in monitoring, managing, and maintaining backups and device configurations. Escalate complex issues to senior engineers when required, maintaining strong collaboration across the team. Support small installations, projects, and deployments under guidance. Keep workspace, documentation, and systems organised and secure. Identify opportunities to improve efficiency and client satisfaction. What Our Client is Looking For Commercial IT support experience at 1st 2nd Line level (ideally within an MSP environment). Familiarity with Microsoft 365, Windows Server, and desktop support. Understanding of networking fundamentals (DNS, DHCP, firewalls, VPNs). Excellent customer service and communication skills under pressure. Strong organisational skills and a drive to learn new technologies. Full UK driving licence and own vehicle (essential). Why Join? Friendly, collaborative team culture. Exposure to a wide range of technologies. Ongoing training and career development opportunities. Competitive salary and benefits. Apply today and join a team that invests in your professional growth and success! Please note: Applicants must be eligible to work in the UK indefinitely and without sponsorship. For your information Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
About The Role We are looking for an enthusiastic and customer-focused IT Support Engineer to join our Service Desk team in our Worcester office, as well as delivering on-site assistance to our branches. In this role, you will act as the first point of contact for technical issues raised across the business, providing support via phone, email, and our ticketing system, as well as delivering on site assistance to our Foxtons front offices. You will play a key part in ensuring our staff have the tools, systems, and hardware they need to work effectively, while contributing to the smooth running of our IT operations. Key Responsibilities Provide timely resolutions to user issues via phone, email, and our ticketing system, along with on site support for Foxtons branches. Administer and manage user accounts and permissions within Active Directory. Support and troubleshoot in house CRM software. Deliver a high standard of professional customer service both remotely and face to face. Accurately log and document all issues, actions, and resolutions. Manage and administer mobile devices and the telephony network. Identify trends through data analysis to support effective Problem Management. Liaise with external vendors and third party providers when necessary. Escalate issues and collaborate closely with internal teams, including Development Support and Infrastructure. Build, configure, and deploy laptops and end user hardware. Diagnose, triage, and resolve hardware issues across laptops, desktops, peripherals, and network devices. Perform routine hardware maintenance, upgrades, and component replacements to ensure optimum performance. About You We are looking for an individual who meets the following requirements. Key Requirements A full, current UK driving licence. Experience providing IT technical support across hardware and software. High proficiency in Windows 10, 11 and macOS administration and support. Experience with Exchange/O365 administration and support. Strong knowledge of Microsoft applications. Active Directory administration, including DNS/DHCP. Experience troubleshooting basic networking, software, and printing issues. Excellent communication skills with a professional approach to customer service. Strong time management skills and the ability to work calmly under pressure. Ability to build and maintain strong customer relationships. Exceptional customer service skills, with experience supporting diverse user groups. We Offer £25,000 per annum. Fully taxed and insured company car for travel to offices. Company phone and laptop provided. Exposure to a dynamic, fast paced business environment. Opportunities to work with varied technologies and expand technical expertise. About The Company As London's number 1 estate agency brand, our customers choose us because we get it done. And we know it's our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market leading technology and the opportunity to work alongside some of the industry's most influential professionals. Is it important for you to know our Corporate Social Responsibility before you apply? Great, it's important to us too. Whether we're providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners' lives across all 32 boroughs.
Mar 29, 2026
Full time
About The Role We are looking for an enthusiastic and customer-focused IT Support Engineer to join our Service Desk team in our Worcester office, as well as delivering on-site assistance to our branches. In this role, you will act as the first point of contact for technical issues raised across the business, providing support via phone, email, and our ticketing system, as well as delivering on site assistance to our Foxtons front offices. You will play a key part in ensuring our staff have the tools, systems, and hardware they need to work effectively, while contributing to the smooth running of our IT operations. Key Responsibilities Provide timely resolutions to user issues via phone, email, and our ticketing system, along with on site support for Foxtons branches. Administer and manage user accounts and permissions within Active Directory. Support and troubleshoot in house CRM software. Deliver a high standard of professional customer service both remotely and face to face. Accurately log and document all issues, actions, and resolutions. Manage and administer mobile devices and the telephony network. Identify trends through data analysis to support effective Problem Management. Liaise with external vendors and third party providers when necessary. Escalate issues and collaborate closely with internal teams, including Development Support and Infrastructure. Build, configure, and deploy laptops and end user hardware. Diagnose, triage, and resolve hardware issues across laptops, desktops, peripherals, and network devices. Perform routine hardware maintenance, upgrades, and component replacements to ensure optimum performance. About You We are looking for an individual who meets the following requirements. Key Requirements A full, current UK driving licence. Experience providing IT technical support across hardware and software. High proficiency in Windows 10, 11 and macOS administration and support. Experience with Exchange/O365 administration and support. Strong knowledge of Microsoft applications. Active Directory administration, including DNS/DHCP. Experience troubleshooting basic networking, software, and printing issues. Excellent communication skills with a professional approach to customer service. Strong time management skills and the ability to work calmly under pressure. Ability to build and maintain strong customer relationships. Exceptional customer service skills, with experience supporting diverse user groups. We Offer £25,000 per annum. Fully taxed and insured company car for travel to offices. Company phone and laptop provided. Exposure to a dynamic, fast paced business environment. Opportunities to work with varied technologies and expand technical expertise. About The Company As London's number 1 estate agency brand, our customers choose us because we get it done. And we know it's our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market leading technology and the opportunity to work alongside some of the industry's most influential professionals. Is it important for you to know our Corporate Social Responsibility before you apply? Great, it's important to us too. Whether we're providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners' lives across all 32 boroughs.
Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer facing skills. Will be required to be self-motivated with good organisational skills, and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours which support team productivity. Must have a high standard of communication and inter-personal skills to support colleagues and team members. Why Join Us? Work with a supportive and skilled team across diverse client environments. Gain exposure to a wide range of technologies and industries. Opportunities for professional development and certification. Be part of a company that values innovation, reliability, and customer satisfaction.
Mar 29, 2026
Full time
Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer facing skills. Will be required to be self-motivated with good organisational skills, and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours which support team productivity. Must have a high standard of communication and inter-personal skills to support colleagues and team members. Why Join Us? Work with a supportive and skilled team across diverse client environments. Gain exposure to a wide range of technologies and industries. Opportunities for professional development and certification. Be part of a company that values innovation, reliability, and customer satisfaction.
Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell / Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Mar 28, 2026
Contractor
Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell / Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell / Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Mar 28, 2026
Contractor
Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell / Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell / Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Mar 28, 2026
Contractor
Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell / Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
1 st Line Support Engineer - Helpdesk - 6 week temp contract - Central London - £23 per hour Windows, 1 st Line, IT Support, Service Desk, Active Directory, Office 365, Windows 10 operating systems. A well established, higher education provider based in Central London are looking for a personable 1 st Line IT Support Analyst to join them on a temporary 6 week contract. This is to support users during a peak period and candidates will need to be available to start on Monday 13 th April. Please note- this role is office based 5 days per week - in Central London. As the 1 st Line / Service Desk Analyst role you will be fully customer-facing and dedicated to supporting students and tutors during high-demand periods. Key responsibilities include resolving login issues, assisting with laptop initial setups, providing in classroom IT support, and ensuring that every request is effectively logged and managed. Key responsibilities: Providing a reliable and efficient first point of contact for all staff and learners who require IT support Creating user accounts and managing access Rebuilding machines with imaging technology Providing desktop support including IMAC tasks (Installs, Moves, Additions & Changes) Troubleshooting desktop /laptop Issues The ideal candidate will be an experienced Helpdesk Analyst, Service Desk Analyst or 1 st Line Support Analyst with experience in a Windows or Mac environment. You will possess excellent problem-solving and troubleshooting skills with strong knowledge of Active Directory, Office 365, Windows 10 operating systems. The rate on offer for this role is £23 per hour.
Mar 28, 2026
Contractor
1 st Line Support Engineer - Helpdesk - 6 week temp contract - Central London - £23 per hour Windows, 1 st Line, IT Support, Service Desk, Active Directory, Office 365, Windows 10 operating systems. A well established, higher education provider based in Central London are looking for a personable 1 st Line IT Support Analyst to join them on a temporary 6 week contract. This is to support users during a peak period and candidates will need to be available to start on Monday 13 th April. Please note- this role is office based 5 days per week - in Central London. As the 1 st Line / Service Desk Analyst role you will be fully customer-facing and dedicated to supporting students and tutors during high-demand periods. Key responsibilities include resolving login issues, assisting with laptop initial setups, providing in classroom IT support, and ensuring that every request is effectively logged and managed. Key responsibilities: Providing a reliable and efficient first point of contact for all staff and learners who require IT support Creating user accounts and managing access Rebuilding machines with imaging technology Providing desktop support including IMAC tasks (Installs, Moves, Additions & Changes) Troubleshooting desktop /laptop Issues The ideal candidate will be an experienced Helpdesk Analyst, Service Desk Analyst or 1 st Line Support Analyst with experience in a Windows or Mac environment. You will possess excellent problem-solving and troubleshooting skills with strong knowledge of Active Directory, Office 365, Windows 10 operating systems. The rate on offer for this role is £23 per hour.
IT Engineer Wrexham - 5 days a week on-site £35,000 + bonus Our client in Wrexham is on the lookout for an IT Engineer who will be responsible for managing the IT Infrastructure, networks and support the Digital Transformation in the organisation to help support the team in developing bespoke software platforms Main duties and responsibilities: Providing excellent IT support and day-to-day maintenance of systems to the client base Provide support in the following areas: Active Directory, Servers Management (Windows and Ubuntu), SQL (SQL Server & MySQL), Virtual Machines (VMware, Vsphere), Backups (Veeam), Documentation (Confluence), Synology DSM Work with Microsoft Office 365 and show a good understanding of Windows operating systems Assist with General Software installation and network management Network device management & installation, printer servers, Laptops / Desktops, Switches, Firewalls, Raspberry Pi's. configuration and ongoing usability of system hardware and software. Providing user's support within the company for local and remote workers The following skills and experience will be beneficial for this role: IT documentation control, CISCO Meraki cloud Windows Server Creating BI reports from company IT systems Passion for IT and the prevention of security threats and attack vectors Understanding of basic IT security principles Completed a minimum HNC/HND or Degree Strong communication on all levels, including complex IT issues in simple terms Some of the benefits that come with this role: 20 days annual leave + bank holidays 19-21 non-working Fridays offered per year Flexible start and finish times Annual company bonus Subsidised Onsite Restaurant Employer pension contributions 50% discount health plan membership, dental, medal treatment, private/GP consultants / health assessments, prescription charges my wellbeing, hospital cover, new child payment
Mar 28, 2026
Full time
IT Engineer Wrexham - 5 days a week on-site £35,000 + bonus Our client in Wrexham is on the lookout for an IT Engineer who will be responsible for managing the IT Infrastructure, networks and support the Digital Transformation in the organisation to help support the team in developing bespoke software platforms Main duties and responsibilities: Providing excellent IT support and day-to-day maintenance of systems to the client base Provide support in the following areas: Active Directory, Servers Management (Windows and Ubuntu), SQL (SQL Server & MySQL), Virtual Machines (VMware, Vsphere), Backups (Veeam), Documentation (Confluence), Synology DSM Work with Microsoft Office 365 and show a good understanding of Windows operating systems Assist with General Software installation and network management Network device management & installation, printer servers, Laptops / Desktops, Switches, Firewalls, Raspberry Pi's. configuration and ongoing usability of system hardware and software. Providing user's support within the company for local and remote workers The following skills and experience will be beneficial for this role: IT documentation control, CISCO Meraki cloud Windows Server Creating BI reports from company IT systems Passion for IT and the prevention of security threats and attack vectors Understanding of basic IT security principles Completed a minimum HNC/HND or Degree Strong communication on all levels, including complex IT issues in simple terms Some of the benefits that come with this role: 20 days annual leave + bank holidays 19-21 non-working Fridays offered per year Flexible start and finish times Annual company bonus Subsidised Onsite Restaurant Employer pension contributions 50% discount health plan membership, dental, medal treatment, private/GP consultants / health assessments, prescription charges my wellbeing, hospital cover, new child payment
IT Support Engineer - Business Contracts Location: Based in Pinchbeck, Spalding, South Lincolnshire, with work around the East Midlands Salary : £26,000 - £29,000 per annum Vacancy Type: Full-time The Role We are looking for an enthusiastic individual to join our vibrant Spalding based IT company supporting businesses around the East Midlands. This role is working with our business contract customers (you will have access to a pool van). The ideal candidate will have a proven understanding of Office 365, Windows desktop and server, with at least one years previous experience in a similar role, willingness to learn new skills and work independently. Excellent communications skills are essential and an expectation to complete your role effectively. Full UK Driving Licence is essential. Key Responsibilities Provide onsite and remote technical support across desktops, networks, and cloud systems. Resolve support tickets within agreed timeframes. Troubleshoot issues efficiently and communicate clearly with customers. Act as a trusted point of contact during onsite visits. Provide advice on improvements, upgrades, and best practices We have a professional and friendly team of engineers ready to assist with new projects as well as day to day operations. We have a team of installers who are available for data cabling work, wireless installation, projector installations, CCTV etc, allowing a faster order to installation timescale. We supply hardware, software and are authorised resellers for most interactive products. The services we offer are specifically built for each organisation, dependant on the current infrastructure, future requirements and the continued delivery of core services. All of our contracts are tailored specifically for the organisation based on a mixture of hardware ownership and user requirements. Skills and Qualifications The ideal candidate will have: Excellent people skills. Excellent time management. Excellent Communications skills. Proven knowledge of Windows Active Directory and Office 365. Happy to work individually as well as part of a team. Full / clean driving license. Full DBS Check required. About Us Setup in 2001 to provide ICT support to both Education and Business, the business soon developed and by 2005, we became a limited company. With a proven record of working in the Lincolnshire Schools ICT Service since 2001, we continue to build on our experience and infrastructure. Based in Pinchbeck, Spalding, South Lincolnshire, the core of our focus is working with Primary Schools where we find a local service, complemented by regular visits by the same engineer has proved very successful. Now based in our own building in Pinchbeck, Spalding, we have the platform to develop for the next 10 years, along with warehouse space and a purpose built builds and repairs facility. We also have an office in Metheringham near Lincoln. To Apply If you feel you are a suitable candidate and would like to work for Ark ICT Solutions Ltd, please do not hesitate to apply.
Mar 27, 2026
Full time
IT Support Engineer - Business Contracts Location: Based in Pinchbeck, Spalding, South Lincolnshire, with work around the East Midlands Salary : £26,000 - £29,000 per annum Vacancy Type: Full-time The Role We are looking for an enthusiastic individual to join our vibrant Spalding based IT company supporting businesses around the East Midlands. This role is working with our business contract customers (you will have access to a pool van). The ideal candidate will have a proven understanding of Office 365, Windows desktop and server, with at least one years previous experience in a similar role, willingness to learn new skills and work independently. Excellent communications skills are essential and an expectation to complete your role effectively. Full UK Driving Licence is essential. Key Responsibilities Provide onsite and remote technical support across desktops, networks, and cloud systems. Resolve support tickets within agreed timeframes. Troubleshoot issues efficiently and communicate clearly with customers. Act as a trusted point of contact during onsite visits. Provide advice on improvements, upgrades, and best practices We have a professional and friendly team of engineers ready to assist with new projects as well as day to day operations. We have a team of installers who are available for data cabling work, wireless installation, projector installations, CCTV etc, allowing a faster order to installation timescale. We supply hardware, software and are authorised resellers for most interactive products. The services we offer are specifically built for each organisation, dependant on the current infrastructure, future requirements and the continued delivery of core services. All of our contracts are tailored specifically for the organisation based on a mixture of hardware ownership and user requirements. Skills and Qualifications The ideal candidate will have: Excellent people skills. Excellent time management. Excellent Communications skills. Proven knowledge of Windows Active Directory and Office 365. Happy to work individually as well as part of a team. Full / clean driving license. Full DBS Check required. About Us Setup in 2001 to provide ICT support to both Education and Business, the business soon developed and by 2005, we became a limited company. With a proven record of working in the Lincolnshire Schools ICT Service since 2001, we continue to build on our experience and infrastructure. Based in Pinchbeck, Spalding, South Lincolnshire, the core of our focus is working with Primary Schools where we find a local service, complemented by regular visits by the same engineer has proved very successful. Now based in our own building in Pinchbeck, Spalding, we have the platform to develop for the next 10 years, along with warehouse space and a purpose built builds and repairs facility. We also have an office in Metheringham near Lincoln. To Apply If you feel you are a suitable candidate and would like to work for Ark ICT Solutions Ltd, please do not hesitate to apply.
Configuration Supervisor - IT Deployment / Build Birmingham Monday-Friday - 06:00 - 14:30 Permanent The Opportunity An exciting opportunity has arisen for an experienced Configuration Supervisor to join a fast-paced IT operations environment, leading a team responsible for the build, configuration, and deployment of IT equipment. This role is ideal for someone with a strong background in IT hardware deployment or configuration who is looking to step into, or further develop, a hands-on leadership position. The Role You will be responsible for supervising a team of engineers who configure IT equipment (laptops, desktops, and devices) to customer specifications, ensuring all orders are delivered accurately, on time, and to agreed standards. This is a floor-based, operational leadership role, where you will play a key part in maintaining productivity, quality, and team performance. Key Responsibilities Lead, motivate and support a team of configuration engineers Ensure all devices are built and configured to required standards and customer specifications Monitor workflow and resolve issues quickly to avoid delays or backlogs Work closely with scheduling, technical, and warehouse teams to ensure smooth operations Drive performance against KPIs and SLAs Conduct team reviews, training, and development activities Support recruitment, onboarding, and general people management duties Maintain accurate records and ensure internal systems are up to date Promote and maintain health & safety standards across the team Support continuous improvement within the configuration and deployment process What We're Looking For Proven experience in a supervisory or team leader role within an IT environment Strong background in IT hardware configuration, deployment, or build environments Experience working to KPIs and service level agreements (SLAs) Good knowledge of: Desktop / laptop builds Operating systems (Windows, Android, iOS) Strong communication and team leadership skills Ability to manage workloads in a fast-paced, operational setting Comfortable working in a hands-on, floor-based environmentsirable Certifications such as CompTIA A+ or Server+ Experience with ISO standards and processes Health & Safety training (e.g. First Aid, Fire Marshal) Additional Requirements Ability to obtain relevant security clearance (government or police level, depending on projects) What's on Offer Competitive salary + benefits package Career development and progression opportunities Supportive and inclusive working environment Opportunity to work within a large, established IT services operation
Mar 27, 2026
Full time
Configuration Supervisor - IT Deployment / Build Birmingham Monday-Friday - 06:00 - 14:30 Permanent The Opportunity An exciting opportunity has arisen for an experienced Configuration Supervisor to join a fast-paced IT operations environment, leading a team responsible for the build, configuration, and deployment of IT equipment. This role is ideal for someone with a strong background in IT hardware deployment or configuration who is looking to step into, or further develop, a hands-on leadership position. The Role You will be responsible for supervising a team of engineers who configure IT equipment (laptops, desktops, and devices) to customer specifications, ensuring all orders are delivered accurately, on time, and to agreed standards. This is a floor-based, operational leadership role, where you will play a key part in maintaining productivity, quality, and team performance. Key Responsibilities Lead, motivate and support a team of configuration engineers Ensure all devices are built and configured to required standards and customer specifications Monitor workflow and resolve issues quickly to avoid delays or backlogs Work closely with scheduling, technical, and warehouse teams to ensure smooth operations Drive performance against KPIs and SLAs Conduct team reviews, training, and development activities Support recruitment, onboarding, and general people management duties Maintain accurate records and ensure internal systems are up to date Promote and maintain health & safety standards across the team Support continuous improvement within the configuration and deployment process What We're Looking For Proven experience in a supervisory or team leader role within an IT environment Strong background in IT hardware configuration, deployment, or build environments Experience working to KPIs and service level agreements (SLAs) Good knowledge of: Desktop / laptop builds Operating systems (Windows, Android, iOS) Strong communication and team leadership skills Ability to manage workloads in a fast-paced, operational setting Comfortable working in a hands-on, floor-based environmentsirable Certifications such as CompTIA A+ or Server+ Experience with ISO standards and processes Health & Safety training (e.g. First Aid, Fire Marshal) Additional Requirements Ability to obtain relevant security clearance (government or police level, depending on projects) What's on Offer Competitive salary + benefits package Career development and progression opportunities Supportive and inclusive working environment Opportunity to work within a large, established IT services operation
IT Systems Engineer Banking / Financial Services London (Hybrid - 3 days in office) Up to £50,000 + Bonus + Benefits A well-established London-based bank is seeking an IT Systems Engineer to join its close-knit internal technology team. This is an excellent opportunity for a hands-on IT professional who enjoys working across infrastructure, support, and projects . You'll play a key role in maintaining and improving core systems while providing high-quality internal support. The Role Delivering 1st, 2nd and some 3rd line support across infrastructure and systems Supporting core banking and business applications Monitoring network performance and troubleshooting issues Managing backups and restores Supporting network and system upgrades Contributing to IT projects and continuous improvement initiatives Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: Strong experience in desktop and end-user support Solid knowledge of Active Directory, Domain Controllers and Group Policy Experience supporting business or financial applications Strong Microsoft Office / M365 support skills Windows Server administration experience Exposure to cyber security principles, endpoint protection, and security policy implementation
Mar 27, 2026
Full time
IT Systems Engineer Banking / Financial Services London (Hybrid - 3 days in office) Up to £50,000 + Bonus + Benefits A well-established London-based bank is seeking an IT Systems Engineer to join its close-knit internal technology team. This is an excellent opportunity for a hands-on IT professional who enjoys working across infrastructure, support, and projects . You'll play a key role in maintaining and improving core systems while providing high-quality internal support. The Role Delivering 1st, 2nd and some 3rd line support across infrastructure and systems Supporting core banking and business applications Monitoring network performance and troubleshooting issues Managing backups and restores Supporting network and system upgrades Contributing to IT projects and continuous improvement initiatives Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: Strong experience in desktop and end-user support Solid knowledge of Active Directory, Domain Controllers and Group Policy Experience supporting business or financial applications Strong Microsoft Office / M365 support skills Windows Server administration experience Exposure to cyber security principles, endpoint protection, and security policy implementation
Role Summary: Job Title: IT Support Engineer - 2nd & 3rd Line Support Engineer Job Type: Permanent Pay: Up to £60,000 + Benefits & Bonus Location: Cheltenham (5 days on site) Security Clearance: Must be a Sole UK National (Eligible for DV Clearance) About the client: Imagine being at the absolute vanguard of digital evolution, working for a consultancy that doesn't just navigate the future-they build it. Our client is a powerhouse in digital transformation, technical consultancy, and complex system integration, renowned for solving the "unsolvable" for the UK's most critical sectors. They operate as an elite engineering hub where mission-critical projects meet cutting-edge innovation. With a culture rooted in agility and excellence, they provide the backbone for high-stakes environments, ensuring that the technology protecting and powering the nation is always ten steps ahead. If you want to work where your input directly impacts national-scale infrastructure within a high-calibre, collaborative team, this is the place. About the job: This is a pivotal role for an aspiring engineer to bridge the gap between core support and high-level infrastructure engineering. You will be embedded within a high-security environment, taking ownership of a modern Microsoft ecosystem. This isn't just about fixing tickets; it's about managing a sophisticated tech stack involving Azure, Intune, and advanced security tooling. You will be the go-to person for troubleshooting desktop environments while simultaneously driving automation through PowerShell. It is a rare opportunity to be fully sponsored for Developed Vetting (DV) clearance while working alongside industry experts who are committed to your technical growth and certification path. Key Responsibilities: Lead the administration of Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID. Manage Azure fundamentals, overseeing virtual machines, networking, storage, and resource management. Drive endpoint management and security using Microsoft Intune and Defender. Ensure robust security and compliance through Purview and Conditional Access policies. Utilise PowerShell scripting to automate routine administrative tasks and improve system efficiency. Provide expert first and second-line support, troubleshooting complex desktop and networking issues (DNS, DHCP, TCP/IP, VPN). Key Skills: Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID, Azure, Intune, Microsoft Defender, Purview, Conditional Access, PowerShell, DNS, DHCP, TCP/IP, VPN, Desktop Troubleshooting, NSD. How to apply: Please either apply through this advert or emailing me directly via . For further information please call me: . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Mar 27, 2026
Full time
Role Summary: Job Title: IT Support Engineer - 2nd & 3rd Line Support Engineer Job Type: Permanent Pay: Up to £60,000 + Benefits & Bonus Location: Cheltenham (5 days on site) Security Clearance: Must be a Sole UK National (Eligible for DV Clearance) About the client: Imagine being at the absolute vanguard of digital evolution, working for a consultancy that doesn't just navigate the future-they build it. Our client is a powerhouse in digital transformation, technical consultancy, and complex system integration, renowned for solving the "unsolvable" for the UK's most critical sectors. They operate as an elite engineering hub where mission-critical projects meet cutting-edge innovation. With a culture rooted in agility and excellence, they provide the backbone for high-stakes environments, ensuring that the technology protecting and powering the nation is always ten steps ahead. If you want to work where your input directly impacts national-scale infrastructure within a high-calibre, collaborative team, this is the place. About the job: This is a pivotal role for an aspiring engineer to bridge the gap between core support and high-level infrastructure engineering. You will be embedded within a high-security environment, taking ownership of a modern Microsoft ecosystem. This isn't just about fixing tickets; it's about managing a sophisticated tech stack involving Azure, Intune, and advanced security tooling. You will be the go-to person for troubleshooting desktop environments while simultaneously driving automation through PowerShell. It is a rare opportunity to be fully sponsored for Developed Vetting (DV) clearance while working alongside industry experts who are committed to your technical growth and certification path. Key Responsibilities: Lead the administration of Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID. Manage Azure fundamentals, overseeing virtual machines, networking, storage, and resource management. Drive endpoint management and security using Microsoft Intune and Defender. Ensure robust security and compliance through Purview and Conditional Access policies. Utilise PowerShell scripting to automate routine administrative tasks and improve system efficiency. Provide expert first and second-line support, troubleshooting complex desktop and networking issues (DNS, DHCP, TCP/IP, VPN). Key Skills: Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID, Azure, Intune, Microsoft Defender, Purview, Conditional Access, PowerShell, DNS, DHCP, TCP/IP, VPN, Desktop Troubleshooting, NSD. How to apply: Please either apply through this advert or emailing me directly via . For further information please call me: . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
IT Support Engineer - Schools Contracts Location: Based in Pinchbeck, Spalding, South Lincolnshire, with work around the Lincoln area Salary : £26,000 - £29,000 per annum Vacancy Type: Full-time The Role We are looking for an enthusiastic individual to join our vibrant Spalding based IT company supporting businesses around the East Midlands. This role is working with our school's contract customers (provided with a van) around the Lincoln area. The ideal candidate will have a proven understanding of Office 365, Windows desktop and server, with at least one year's previous experience in a similar role, willingness to learn new skills and work independently. Excellent communications skills are essential and an expectation to complete your role effectively. Full UK Driving Licence is essential. Key Responsibilities We have a professional and friendly team of engineers ready to assist with new projects as well as day to day operations. We have a team of installers who are available for data cabling work, wireless installation, projector installations, CCTV etc, allowing a faster order to installation timescale. We supply hardware, software and are authorised resellers for most interactive products. The services we offer are specifically built for each organisation, dependant on the current infrastructure, future requirements and the continued delivery of core services. All of our contracts are tailored specifically for the organisation based on a mixture of hardware ownership and user requirements. Skills and Qualifications The ideal candidate will have: Excellent people skills. Excellent time management. Excellent Communications skills. Proven knowledge of Windows Active Directory and Office 365. Happy to work individually as well as part of a team. Full / clean driving license. Full DBS Check required. About Us Setup in 2001 to provide ICT support to both Education and Business, the business soon developed and by 2005, we became a limited company. With a proven record of working in the Lincolnshire Schools ICT Service since 2001, we continue to build on our experience and infrastructure. Based in Pinchbeck, Spalding, South Lincolnshire, the core of our focus is working with Primary Schools where we find a local service, complemented by regular visits by the same engineer has proved very successful. Now based in our own building in Pinchbeck, Spalding, we have the platform to develop for the next 10 years, along with warehouse space and a purpose built builds and repairs facility. We also have an office in Metheringham near Lincoln. To Apply If you feel you are a suitable candidate and would like to work for Ark ICT Solutions Ltd, please do not hesitate to apply.
Mar 27, 2026
Full time
IT Support Engineer - Schools Contracts Location: Based in Pinchbeck, Spalding, South Lincolnshire, with work around the Lincoln area Salary : £26,000 - £29,000 per annum Vacancy Type: Full-time The Role We are looking for an enthusiastic individual to join our vibrant Spalding based IT company supporting businesses around the East Midlands. This role is working with our school's contract customers (provided with a van) around the Lincoln area. The ideal candidate will have a proven understanding of Office 365, Windows desktop and server, with at least one year's previous experience in a similar role, willingness to learn new skills and work independently. Excellent communications skills are essential and an expectation to complete your role effectively. Full UK Driving Licence is essential. Key Responsibilities We have a professional and friendly team of engineers ready to assist with new projects as well as day to day operations. We have a team of installers who are available for data cabling work, wireless installation, projector installations, CCTV etc, allowing a faster order to installation timescale. We supply hardware, software and are authorised resellers for most interactive products. The services we offer are specifically built for each organisation, dependant on the current infrastructure, future requirements and the continued delivery of core services. All of our contracts are tailored specifically for the organisation based on a mixture of hardware ownership and user requirements. Skills and Qualifications The ideal candidate will have: Excellent people skills. Excellent time management. Excellent Communications skills. Proven knowledge of Windows Active Directory and Office 365. Happy to work individually as well as part of a team. Full / clean driving license. Full DBS Check required. About Us Setup in 2001 to provide ICT support to both Education and Business, the business soon developed and by 2005, we became a limited company. With a proven record of working in the Lincolnshire Schools ICT Service since 2001, we continue to build on our experience and infrastructure. Based in Pinchbeck, Spalding, South Lincolnshire, the core of our focus is working with Primary Schools where we find a local service, complemented by regular visits by the same engineer has proved very successful. Now based in our own building in Pinchbeck, Spalding, we have the platform to develop for the next 10 years, along with warehouse space and a purpose built builds and repairs facility. We also have an office in Metheringham near Lincoln. To Apply If you feel you are a suitable candidate and would like to work for Ark ICT Solutions Ltd, please do not hesitate to apply.
Azure Cloud Engineer (AVD) - Software Solution - Fully remote Daily rate: £250 - £350 Duration: 6 months Start: ASAP My client is looking for a freelance Cloud Operations Engineer to support our growing infrastructure and application deployment needs within Microsoft Azure. The ideal candidates will have strong hands-on experience with Azure services, a solid understanding of operational best practices, and familiarity with .NET desktop application environments. Prior experience with Azure Virtual Desktop (AVD) is a must. Key Responsibilities: Support and maintain cloud-based infrastructure and services primarily in Microsoft Azure. Implement and manage cloud environments to support .NET desktop application development and deployment. Monitor, troubleshoot, and optimise cloud operations for performance, security, and cost-efficiency. Support and enhance Azure Virtual Desktop (AVD) environments (preferred but not mandatory). Collaborate with cross-functional teams including developers, QA, and project managers in an Agile/SCRUM environment. Assist in automating operational processes and deploying updates through CI/CD pipelines. Document configurations, processes, and runbooks to support ongoing operations and knowledge sharing. Requirements: 3-5 years of experience in cloud operations, with a strong focus on Microsoft Azure. Expert-level domain knowledge of Azure (resource management, networking, identity, monitoring, automation). Azure Virtual Desktop (AVD) experience strongly preferred. Familiarity with supporting or deploying .NET desktop applications in cloud environments. Experience working in an SDLC/SCRUM or Agile development environment. Strong scripting and automation skills (e.g., PowerShell, ARM templates, Azure CLI, or Bicep). Excellent communication and documentation abilities. Rates depend on experience and client requirements
Mar 27, 2026
Contractor
Azure Cloud Engineer (AVD) - Software Solution - Fully remote Daily rate: £250 - £350 Duration: 6 months Start: ASAP My client is looking for a freelance Cloud Operations Engineer to support our growing infrastructure and application deployment needs within Microsoft Azure. The ideal candidates will have strong hands-on experience with Azure services, a solid understanding of operational best practices, and familiarity with .NET desktop application environments. Prior experience with Azure Virtual Desktop (AVD) is a must. Key Responsibilities: Support and maintain cloud-based infrastructure and services primarily in Microsoft Azure. Implement and manage cloud environments to support .NET desktop application development and deployment. Monitor, troubleshoot, and optimise cloud operations for performance, security, and cost-efficiency. Support and enhance Azure Virtual Desktop (AVD) environments (preferred but not mandatory). Collaborate with cross-functional teams including developers, QA, and project managers in an Agile/SCRUM environment. Assist in automating operational processes and deploying updates through CI/CD pipelines. Document configurations, processes, and runbooks to support ongoing operations and knowledge sharing. Requirements: 3-5 years of experience in cloud operations, with a strong focus on Microsoft Azure. Expert-level domain knowledge of Azure (resource management, networking, identity, monitoring, automation). Azure Virtual Desktop (AVD) experience strongly preferred. Familiarity with supporting or deploying .NET desktop applications in cloud environments. Experience working in an SDLC/SCRUM or Agile development environment. Strong scripting and automation skills (e.g., PowerShell, ARM templates, Azure CLI, or Bicep). Excellent communication and documentation abilities. Rates depend on experience and client requirements
You will be responsible for supporting Breedon's internal customers across a geographical patch for the various Breedon businesses to maintain the computer systems and networks. This will include installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems, either over the phone or in person to ensure users get maximum benefit. Key Responsibilities To regularly engage with your key customers and sites to proactively identify areas of improvement, as well as address any issues which may arise. To pro-actively build strong working relationships within the business to learn of up-and-coming events that could impact BTS and the service and systems we deliver, to enable action to be taken to support.Undertake general field support activities requiring the highest level of technical expertise and experience, covering all site\office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Workplace Services Service Tower. Produce and maintain relevant technical documentation for Services within Workplace Services. Proactively monitor systems and networks to identify potential issues. Application support and software installation. Talking users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Assist fellow engineers with more complex tasks such as cabling Replace faulty equipment as required. Respond within agreed time limits to call-outs. Work continuously on assigned tasks/helpdesk tickets to completion (or referral to third parties, if appropriate) within agreed SLAs. Support the roll-out of new applications, sites or decommissioning of sites as applicable. Proactively support company compliance to Health and Safety legislation through adherence to company polices, processes and practices. Work closely with all members of the BTS team across the group when required. Undertake any other activity as reasonably requested by management. Skills, Knowledge & Expertise Essential In depth knowledge and experience of Desktops, Laptops. Experience of Windows 10 and Windows 11. Office365 management and maintenance. Application support and software installs. Knowledge of servers, Networks LAN/WAN, including cloud hosted solutions. Knowledge of tablet/mobile phone support with both IOS and Android software. Knowledge of MDT (Microsoft Deployment Tools) for building laptops and desktops Knowledge of firewalls, proxies, and antivirus software. Ability to prioritise workload, be flexible in approach to problems and use own initiative to achieve results. Excellent communications skills, ability to communicate at all levels with professionalism, confidence, empathy and effectiveness. Take ownership and follow the lifecycle of each incident to ensure the correct resolution and monitor the outcome for effectiveness. Excellent team player Desirable Knowledge, experience, or qualification of the ITIL V4 Foundation qualification, its practices, processes, and framework. Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell. Knowledge or experience of the Excalibur software program. Knowledge of ManageEngine ServiceDesk Plus ticket logging system. Role Expectations The role is a field role so the postholder is required to be out on the road most of the time and as such, will need to hold a full UK/EU driving license. Due to the changing nature of the systems, we work with as well as the product range we operate with the postholder must be flexible in their approach to work/tasks and manage their work schedule accordingly. With this being a customer facing role delivering a service to our colleagues, the postholder is required to have a "can-do", positive/solution focused attitude and offer the highest level of customer service. Due to issues arising without notice, the postholder must be prepared to visit any sites across the group at short notice. As our business operates 24/7, there may be requirements to travel to and from sites either early or late in the day. Due to the geographic spread of our sites, there may be occasions where the distance to travel to and from the site(s) within the day is deemed unsafe from a health and wellbeing perspective, and therefore the postholder may be required to stay away from home on occasion. Job Benefits Car Allowance 25 days holiday plus bank holidays Contributory Pension Scheme Free on-site Parking Holiday Buy Scheme Volunteer Scheme Share Save Scheme Life Assurance Enhanced Maternity, Adoption & Paternity Scheme Health & Wellbeing Initiatives Discount Scheme
Mar 27, 2026
Full time
You will be responsible for supporting Breedon's internal customers across a geographical patch for the various Breedon businesses to maintain the computer systems and networks. This will include installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems, either over the phone or in person to ensure users get maximum benefit. Key Responsibilities To regularly engage with your key customers and sites to proactively identify areas of improvement, as well as address any issues which may arise. To pro-actively build strong working relationships within the business to learn of up-and-coming events that could impact BTS and the service and systems we deliver, to enable action to be taken to support.Undertake general field support activities requiring the highest level of technical expertise and experience, covering all site\office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Workplace Services Service Tower. Produce and maintain relevant technical documentation for Services within Workplace Services. Proactively monitor systems and networks to identify potential issues. Application support and software installation. Talking users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Assist fellow engineers with more complex tasks such as cabling Replace faulty equipment as required. Respond within agreed time limits to call-outs. Work continuously on assigned tasks/helpdesk tickets to completion (or referral to third parties, if appropriate) within agreed SLAs. Support the roll-out of new applications, sites or decommissioning of sites as applicable. Proactively support company compliance to Health and Safety legislation through adherence to company polices, processes and practices. Work closely with all members of the BTS team across the group when required. Undertake any other activity as reasonably requested by management. Skills, Knowledge & Expertise Essential In depth knowledge and experience of Desktops, Laptops. Experience of Windows 10 and Windows 11. Office365 management and maintenance. Application support and software installs. Knowledge of servers, Networks LAN/WAN, including cloud hosted solutions. Knowledge of tablet/mobile phone support with both IOS and Android software. Knowledge of MDT (Microsoft Deployment Tools) for building laptops and desktops Knowledge of firewalls, proxies, and antivirus software. Ability to prioritise workload, be flexible in approach to problems and use own initiative to achieve results. Excellent communications skills, ability to communicate at all levels with professionalism, confidence, empathy and effectiveness. Take ownership and follow the lifecycle of each incident to ensure the correct resolution and monitor the outcome for effectiveness. Excellent team player Desirable Knowledge, experience, or qualification of the ITIL V4 Foundation qualification, its practices, processes, and framework. Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell. Knowledge or experience of the Excalibur software program. Knowledge of ManageEngine ServiceDesk Plus ticket logging system. Role Expectations The role is a field role so the postholder is required to be out on the road most of the time and as such, will need to hold a full UK/EU driving license. Due to the changing nature of the systems, we work with as well as the product range we operate with the postholder must be flexible in their approach to work/tasks and manage their work schedule accordingly. With this being a customer facing role delivering a service to our colleagues, the postholder is required to have a "can-do", positive/solution focused attitude and offer the highest level of customer service. Due to issues arising without notice, the postholder must be prepared to visit any sites across the group at short notice. As our business operates 24/7, there may be requirements to travel to and from sites either early or late in the day. Due to the geographic spread of our sites, there may be occasions where the distance to travel to and from the site(s) within the day is deemed unsafe from a health and wellbeing perspective, and therefore the postholder may be required to stay away from home on occasion. Job Benefits Car Allowance 25 days holiday plus bank holidays Contributory Pension Scheme Free on-site Parking Holiday Buy Scheme Volunteer Scheme Share Save Scheme Life Assurance Enhanced Maternity, Adoption & Paternity Scheme Health & Wellbeing Initiatives Discount Scheme
An established horticulture company based in the UK is looking for an IT Engineer to provide day-to-day support of desktop applications and IT systems. The role involves troubleshooting Microsoft desktop and Office applications, diagnosing network issues, and managing Office365. The ideal candidate will have strong communication skills and the ability to work independently, as they will be the sole IT engineer at the location. Competitive benefits include 33 days holiday and a health cash plan.
Mar 27, 2026
Full time
An established horticulture company based in the UK is looking for an IT Engineer to provide day-to-day support of desktop applications and IT systems. The role involves troubleshooting Microsoft desktop and Office applications, diagnosing network issues, and managing Office365. The ideal candidate will have strong communication skills and the ability to work independently, as they will be the sole IT engineer at the location. Competitive benefits include 33 days holiday and a health cash plan.
