Resilience Manager

Title: Resilience Manager

Remuneration: £44,380

Hours: Full time. Some early morning, evening and weekend working required.

Location: Better Bankside, Bankside Space, 18 Great Guildford Street, London SE1 0FD

Contract: Permanent

Reporting to: Director of Place

Job Overview

Resilience Manager

Better Bankside Better Bankside are seeking a dynamic, collaborative and creative Resilience Manager to support our ambition for a stronger, greener, happier Bankside. This is an exciting opportunity to work with strategic partners and member businesses in creating a safer more welcoming and resilient Bankside and delivering on our key goals. BB-Strategy-2025-30.pdf

Bankside is one of London's most interesting places, layered in history and culture as well as home to a diverse, connected and future-focused business community. Better Bankside leads the partnership of these businesses, delivering effective projects and services that benefit not just Bankside but other parts of Southwark as well.

In 2023, we launched a pilot project that brought CCTV footage from Southwark Council, local businesses and private organisations into one coordinated system, speeding up theft investigations and helping the police access the CCTV evidence they need faster. Met Maps - Better Bankside

Better Bankside is one of the UK's longest established Business Improvement Districts and following a successful ballot in autumn 2024, is now at the start of a fifth five-year term. The Resilience Manager will join at a pivotal moment: shaping and delivering a range of 'place' goals and outcomes at the heart of our five-year plan.

Our Wardens patrol the area 12 hours a day Monday to Saturday, 6 hours a day on Sundays. The Wardens provide reassurance to people working, living and visiting Bankside and keep crime low. Community Wardens - Better Bankside

Innovation, collaboration, and strong partnerships are central to Better Bankside's success, and the Resilience Manager will play a key role in a driven, goal-focused team, working alongside some of London's most influential stakeholders.

Key Responsibilities

Contract & SLA Administration

• Manage the SLA with Southwark Council for the Better Bankside Wardens ensuring that all agreed performance targets are being met and reported.
• Regular tasking of wardens
• Be the liaison between member business and the wardens ensuring a well-coordinated, highly visible and responsive service Is delivered.
• Plan and lead on a program of warden focused events and campaigns targeting businesses and the public realm.
• Manage all invoicing Coordinate wardens to support and assist BB events as required Day to day management

Manage the introduction of Shop Safe Alert Platform to business members across the BID and neighbouring areas;

• Contract Administration of the Shop Safe Alert Platform with service provider ensuring compliance with UKDPA and any other relevant regulations, standards and agreed KPI's.
• Collaborate with partners and key member businesses to design and develop the platform to reflect Better Bankside specification
• Lead on the successful role out and implementation of the platform to appropriate BB business members.
• Manage all Better Bankside 'Alert' notices Day to Day oversight of the system

Networks and Stakeholder Engagement

• Engage with and represent Bankside on key local, regional and national Police, security and or business resilience accredited or mandated bodies / forums with the aim of developing strong partnerships that will inform and enhance BB services.
• Ensure a close and effective relationship with relevant local organisations to ensure bankside and member businesses have clear operational communications, procedures and plans for major incidents, threats and disaster recovery. Be the Bankside lead.
• As required ensure Better Bankside has the appropriate level of association and or accreditation to operate security and resilience services effectively.
• Plan, lead and facilitate Better Bankside Security & Resilience Theme Group ensuring participants are able to meet regularly and there is an effective communications plan in place.

Operational Delivery

• Lead on a business case and proposition for the next evolution of Better Bankside patrolling service (wardens), working collaboratively and co-designing with member businesses, key stakeholders and partners.
• Lead and collaborate with partners, stakeholders and BB members to plan and deliver projects and programs of targeted support with the aim of assisting member business to be more secure and resilient to threats and the impacts of crime and anti-social behaviour.
• Lead and collaborate with partners, stakeholders and BB members to plan and deliver projects and programs that assist workers, residents and visitors to feel safe and be more prepared as they move around Bankside, for example key VAWG projects.
• Undertake member engagement and account management activity, including as part of any Better Bankside ballot campaign, to increase members' benefiting from Better Bankside services and ensure a strong 'yes' vote at ballot.
• Consistently record and represent activities and contacts on Better Bankside's customer relationship management system.
• Work with the S&R Theme Group and Director of Place to develop and finalise BB's Security and Resilience annual business plans.
• Work collaboratively with BB team members and other key stakeholders in the identification, processing and presentation of data.

Person Specification

Skills and Key Competencies

• High level of understanding and ability to lead and collaborate with partners and stakeholders in the co-design and co-delivery of strategies, programmes and projects that successfully support business resilience, emergency planning, anti-social behaviour and crime reduction.
• Good level of understanding and ability for contract and SLA administration.
• Good level of understanding for relevant Acts, legislation and standards that allow Better Bankside to appropriately and/or legally support business to combat threats, anti-social behaviour and crime reduction.
• Effective communication skills with a proven ability to communicate at a senior level developing trusted and reciprocal relationships.
• Ability to translate complex or technical information and/or strategy into 'business' deliverable instruction, guidance or action.
• Proven ability to deliver projects or programmes following robust and recognised project or programme management processes.
• A Good understanding of how 'business' and/or 'place' are affected by the impacts of major threats, anti-social behaviour and crime, and successful solutions that could be applied. Such as VAWG or Secure by Design.
• Ability to prioritise and plan successful programmes of work, delivery of projects and support BB in annual business planning, objective setting and performance monitoring.

About Better Bankside

Better Bankside was one of the first Business Improvement Districts (BID) in the UK, established in 2004.

We are a partnership of local businesses, working closely with other community stakeholders to co-create a programme of projects and services that benefits the whole Bankside neighbourhood. Our core purpose is to support local businesses and make a positive impact in our community.

As a BID, we are funded by a mandatory levy on businesses within a defined boundary. BIDs are established through a ballot process, and every five years must return to their members to secure a majority vote in favor of their continuation. Our last ballot took place in November 2024, achieving overwhelming support from the business community, with 91% voting for another five years of Better Bankside.

Better Bankside is an organisation where you can make a real impact; and where you can expect to get involved in a wide-ranging programme of work. We are a small team of fifteen in the Bankside office, plus our wardens and street cleaning teams. The way that we work with our members through our governance structure provides an extended network of regular collaborators and contributors.

Working arrangements

Better Bankside offers a flexible working policy. Core hours are 10am - 4pm, Monday to Friday, with the ability to flex two hours to suit personal needs. Some evening and weekend work will be required in accordance with the needs of the post. Due to the nature of our work it is expected that a minimum of three days per week will be based in the office with up to two days working from home.

How to apply

At Better Bankside, we celebrate diversity and promote equality and inclusion amongst our staff. We welcome applications from all, regardless of personal characteristics or background. As part of our commitment to being a more inclusive and diverse organisation, we use the Applied platform to reduce bias in the recruitment process.