Housing Solutions Assistant - Housing

Location: Lynton House, Ilford, IG1 1NY

Contract: Temporary (12 Weeks)

Start Date: 13 April 2026

Hours: 36 hours per week (3 days in the office)

Rate: £16.79 per hour (PAYE)

IR35 Status: Inside

Redbridge Council is seeking a motivated and customer-focused Housing Solutions Assistant to join the Housing Solutions team. This role sits at the forefront of homelessness prevention, working directly with vulnerable households to provide housing advice, statutory assessments, and practical solutions in line with the Housing Act 1996 and the Homelessness Reduction Act 2017.

You will undertake a structured training programme, developing the skills to handle a range of cases-from early intervention to complex cases that may involve judicial review or ombudsman enquiries. This is an excellent opportunity for someone looking to build a career in housing, homelessness prevention, or local government.

• Conduct statutory assessments for households approaching the Council in housing need
• Develop and issue Personalised Housing Plans following detailed interviews
• Provide proactive housing advice on tenure, eviction, repairs, rent arrears, and housing options
• Work collaboratively with customers to prevent homelessness and explore alternatives such as private renting, shared ownership, and supported housing
• Maintain accurate electronic records and case files in line with statutory requirements
• Liaise with internal teams, landlords, solicitors, MPs, and voluntary sector partners
• Contribute to service development and ensure compliance with legislation and Council policies

We are looking for someone with:

• Experience of working with customers in a service delivery or advice setting
• Strong interpersonal and communication skills
• Ability to work under pressure, prioritise workloads, and meet deadlines
• Good IT skills and experience of maintaining accurate records
• A proactive, problem-solving approach and a commitment to customer care
• Awareness of housing issues and a desire to develop specialist knowledge

• No formal qualifications required, but Level 4 or equivalent experience is desirable
• Willingness to work flexibly, including occasional out-of-hours emergency response
• Understanding of equality, diversity, and safeguarding in service delivery

This role offers the chance to make a real difference in people's lives while gaining invaluable experience in housing law, statutory decision-making, and frontline service delivery within a supportive local authority environment.

To apply or for more information, please contact:

Chika Nwokorie

Ador Resourcing Ltd