Casework Decision Making Team Manager

As a Casework Decision Making Team Manager at the Disclosure and Barring Service (DBS), you will lead a team responsible for making safeguarding decisions that help protect vulnerable people and support safer recruitment across the UK. Managing a team of caseworkers, you will oversee the progression of complex referrals, ensuring cases are assessed carefully and decisions are timely, consistent and legally defensible. You will provide guidance and escalation support on challenging cases, helping your team analyse complex information and apply policy and legislation to reach balanced, evidence-based outcomes.

This is a rewarding leadership opportunity within a fast-paced operational environment where your work has a direct impact on safeguarding. You will play a key role in developing the capability of your team, maintaining high standards of quality and supporting continuous improvement in decision making and case management. With structured training, including the opportunity to achieve Casework Decision Making Authority (CDMA), and support from experienced colleagues and leadership teams, you will contribute to delivering a trusted public service that protects vulnerable groups and maintains confidence in DBS decisions.

About you:

We are looking for someone who can confidently analyse complex information and make fair, balanced and defensible decisions. You will bring strong judgement and critical thinking, with the ability to assess risk and weigh evidence to reach proportionate outcomes. You will also have excellent written communication skills, enabling you to clearly explain decisions and reasoning. Experience of applying policy, guidance or legislation in decision making will be important, as will the ability to manage competing priorities while maintaining quality and timeliness. You will also have experience leading or supporting others, setting clear expectations and helping individuals develop and perform at their best.

Why choose a career at the Disclosure and Barring Service:

At DBS, we take pride in our mission and the people who deliver it. Our culture is collaborative, inclusive and professional. We offer flexibility and trust, recognising that people do their best work when supported and empowered.

This role is based in either Liverpool or Darlington. Informal hybrid working is available from day one, with formal remote or hybrid arrangements possible after six months (or post-probation for new Civil Servants).

We offer:

• Civil Service pension with generous employer contributions
• 25 days annual leave, rising to 30 with service, plus public holidays
• Flexible and hybrid working options
• An inclusive, supportive culture
• Ongoing learning and development opportunities

How to apply

To find out more about this opportunity and about working for the Disclosure and Barring Service, please click on the APPLY button.

Closing date for applications: 10am 7 April 2026.

The DBS is an accredited Disability Confident Employer, and we are an equal opportunities employer, welcoming suitably qualified applicants from all backgrounds. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.