Customer Value Consultant

Customer Value Consultant Purpose of the Role

1. The Customer Value Consultant sits at the heart of our Customer Success function, partnering with customers to unlock, articulate and commercialise measurable value.
2. This is a high-impact, consultative role - using our agentic AI platform to surface powerful insights, elevate strategic conversations and help customers make smarter, faster decisions. You'll be at the forefront of a genuine shift towards AI-enabled collaboration, shaping how organisations turn intelligence into action.
3. You will act as a trusted advisor to senior leadership teams, facilitating structured value discussions, aligning stakeholders around strategic priorities, and identifying growth and optimisation opportunities. A core element of the role is the ability to build credible value narratives that resonate at board and executive level.
4. Accountability is central. You will own value realisation across your accounts, ensuring that engagements progress with clarity, commercial focus, and measurable ROI. Success will be defined by your ability to influence senior stakeholders, orchestrate meaningful dialogue, and deliver tangible impact.

Why This Role Exists

AI is changing how businesses think, decide and grow, and we're at the forefront of that shift. We're looking for a commercially astute, consultative leader who can translate powerful AI insight into strategic action. As a Customer Value Consultant, you'll help enterprise customers move from data to decision to measurable value and growth.

This role exists to:

• Shift customer mindset and engagement from "what happened" to "why it mattered"
• Help them move from insight to value creation, to commercial exploitation
• Enable customers to confidently position insight, value and growth opportunities in their own organisations and the markets that they're operating in

Key Responsibilities Customer Value & Growth

• Own value-led relationships across a portfolio of strategic customer accounts
• Lead senior stakeholder conversations focused on outcomes, impact, and growth
• Identify opportunities for customers to extract additional value from existing insight

Insight to Impact

• Translate complex datasets into clear, commercially compelling value narratives and growth hypotheses
• Work alongside BI and data teams where required, but retaining ownership of what the data means, why it matters, and how it drives action
• Help customers frame and communicate the commercial and strategic impact of their data to their customers and markets

Innovation & Enablement

• Introduce and position HublAI, Hublsoft's agentic AI system for business value creation
• Lead customer engagement around Growth Mining, Hublsoft's approach to identifying revenue and expansion opportunities
• Act as a bridge between customer ambition and Hublsoft's evolving capabilities

Strategic Influence

• Support renewal and expansion conversations through a consistent focus on value
• Feed customer insight, challenges, and opportunities into product and roadmap discussions
• Help shape Hublsoft's value-led customer success approach as the business scales

Candidate Profile Experience

• Consulting, advisory, or value-led customer role (e.g. consulting firm, analytics consultancy, strategy, or transformation environment)
• Significant experience working directly with technical data to generate commercial insight - not simply receiving analysis from others
• Experience working with senior stakeholders and customers, within complex technical service providers

Capabilities

• Strong commercial and strategic thinking
• Highly data-literate and analytically confident - able to interrogate datasets, spot patterns, challenge assumptions and draw meaningful conclusions
• Ability to convert data into persuasive executive narratives and value cases
• Comfortable leading ambiguous, outcome-focused conversations
• Curious and credible around AI, growth, and data-driven decision making

Mindset

• Customer-centric and outcome-driven
• Confident, articulate, and trusted
• Collaborative, with a bias towards action and impact

What Success Looks Like

• Customers clearly articulate the value and impact of their use of Hublsoft (this isn't about them adopting the platform - it's about enabling their customers to exploit growth opportunities)
• Increased customer confidence in turning insight into growth
• Strong renewal and expansion signals driven by value, not dependency
• Hublsoft is positioned as a strategic partner, not a reporting tool

Location

Our head office is located in York, close to the city centre with strong transport links.

Our hybrid working model means that you can be based anywhere in the UK. So you might be London based, but you need to be willing to travel and collaborate for a couple of days each week with our team in York. Outside of this, you'll have the flexibility to work remotely.

What we offer?

• Salary £50-£70k annual, DOE
• Incentive linked to value-based delivery and growth
• 25 days annual leave plus bank holidays
• Flexible/hybrid working arrangements
• Private health cover
• Healthcare cash plan
• Pension plan
• Employee assistance plan
• Income protection and life assurance
• Access to our health and wellbeing community

Who are we?

Hublsoft is a UK-based decision intelligence software and consulting company. We help technology service providers turn complex operational data into clear, confident business decisions.

Our AI-powered platform combines intelligent automation with deep consulting expertise, enabling leaders to optimise costs, protect revenue and drive measurable performance improvement. We partner with our clients to translate data into commercial insight and real-world action.

At our core, we're human-first. We believe the best outcomes happen when technology amplifies people, not replaces them. That belief shapes both how we build our products and how we work together as a team - collaboratively, pragmatically and with shared ownership of success.

Having experienced strong growth in recent years, we're continuing to scale and are looking for talented, ambitious people to join us on that journey.

Why choose a career with Hublsoft?

Our mission is to put humans first in a complex sea of data, and that translates into everything that we do! Join Hublsoft and we'll empower you to grow and deliver great things. We're interested and care about your health and wellbeing, with a deliberate emphasis on keeping you energised, and everyone connected. As a small company we pay attention to the detail and the individual, and we're proud to have developed a team who know we care, who trust our judgement, and really do strive for growth and excellence in everything that they do.

Inclusive Hublsoft

We value the differences that a diverse team brings to our business. Everyone deserves a welcoming environment, and everyone also deserves a great employee experience. You shape how we work and grow, and we're building an inclusive culture. A culture where people can thrive and make a strong contribution starts with listening to our brilliant team. Our commitment to feedback and transparency lays the foundation for a healthy workplace where all voices are heard and you know you belong. An environment where conversations between people are encouraged and are seen as opportunities to learn. Where we anticipate and seek out alternative viewpoints, and enable our business to grow and flourish, creating innovative products and services for our clients.

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