IT Support Engineer (2nd & 3rd line support engineer)

Role Summary:

Job Title: IT Support Engineer - 2nd & 3rd Line Support Engineer

Job Type: Permanent

Pay: Up to £60,000 + Benefits & Bonus

Location: Cheltenham (5 days on site)

Security Clearance: Must be a Sole UK National (Eligible for DV Clearance)

About the client:

Imagine being at the absolute vanguard of digital evolution, working for a consultancy that doesn't just navigate the future-they build it. Our client is a powerhouse in digital transformation, technical consultancy, and complex system integration, renowned for solving the "unsolvable" for the UK's most critical sectors. They operate as an elite engineering hub where mission-critical projects meet cutting-edge innovation. With a culture rooted in agility and excellence, they provide the backbone for high-stakes environments, ensuring that the technology protecting and powering the nation is always ten steps ahead. If you want to work where your input directly impacts national-scale infrastructure within a high-calibre, collaborative team, this is the place.

About the job:

This is a pivotal role for an aspiring engineer to bridge the gap between core support and high-level infrastructure engineering. You will be embedded within a high-security environment, taking ownership of a modern Microsoft ecosystem. This isn't just about fixing tickets; it's about managing a sophisticated tech stack involving Azure, Intune, and advanced security tooling. You will be the go-to person for troubleshooting desktop environments while simultaneously driving automation through PowerShell. It is a rare opportunity to be fully sponsored for Developed Vetting (DV) clearance while working alongside industry experts who are committed to your technical growth and certification path.

Key Responsibilities:

• Lead the administration of Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID.

• Manage Azure fundamentals, overseeing virtual machines, networking, storage, and resource management.

• Drive endpoint management and security using Microsoft Intune and Defender.

• Ensure robust security and compliance through Purview and Conditional Access policies.

• Utilise PowerShell scripting to automate routine administrative tasks and improve system efficiency.

• Provide expert first and second-line support, troubleshooting complex desktop and networking issues (DNS, DHCP, TCP/IP, VPN).

Key Skills:

Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID, Azure, Intune, Microsoft Defender, Purview, Conditional Access, PowerShell, DNS, DHCP, TCP/IP, VPN, Desktop Troubleshooting, NSD.

How to apply:

Please either apply through this advert or emailing me directly via . For further information please call me: . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.