Case Manager

Case Manager

As a Case Manager within the Mortgage Underwriting Team, you will act as a key point of contact for mortgage brokers, supporting new business enquiries and ensuring all applications are accurately packaged before being submitted for underwriting review. You will play a critical role in maintaining service standards, improving application quality, and helping to deliver efficient lending decisions.

Key Responsibilities

• Broker Support & Communication
• Application Packaging & Pre-Underwriting
• Pipeline Management
• Quality & Compliance

Skills & Experience

• Previous experience in a mortgage, financial services, or underwriting support role
• Strong understanding of mortgage products and lending criteria (desirable)
• Excellent communication skills, particularly over the phone
• High attention to detail and strong organisational skills
• Ability to manage multiple cases and work in a fast-paced environment
• Customer-focused mindset with a proactive approach to problem-solving

Key Competencies

• Relationship building and stakeholder management
• Attention to detail and accuracy
• Time management and prioritisation
• Problem-solving and initiative
• Team collaboration

Due to the high volume of applications we receive, if you have not heard from us within two weeks of applying, please assume your application has unfortunately been unsuccessful on this occasion.