Guest Services Assistant

  • Away Resorts Ltd
  • East Mersea, Essex
  • Mar 27, 2026
Full time Hospitality & Tourism

Job Description

Location: Mersea Island Holiday Park, Colchester, Essex

Hours of work: Up to 16 hours per week - some weekends required

Salary: £12.21 per hour - paid weekly!

Who we are?

We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website: .

What we need in a nutshell

As Guest Services Assistant, we wantyou to makeour guestsfeel welcomed, cared for,and inspired to havetheir bestholidayever,from check-in to the moment theyleave.Your role, always with a friendly smile, will include:

  • Meeting and greeting guests and checking them in and out
  • Resolving complaints in a way that makes guests properly looked after
  • Serving customers in our on site shop and helping them to find what they need, ensuring you have knowledge of all the products in the shop.

One more thing holidays happen at holiday times, so you will need to work your magic onweekends andbank holidays too.

What we can offer you

This is a flexible role that we can help you fit into yourlifeand it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including:

  • Discounts on Away Resorts Holidays
  • On Park Discounts
  • Awards and Recognition

Want to join our team? Here's how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at .

Our promise to you

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form ofdiscriminationand we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work!